We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel if you've done your research.” 4 of 5 stars
Review of The Palms Casino Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added The Palms Casino Hotel to your Saves list
The Palms Casino Hotel
4.0 of 5 Hotel   |   4321 West Flamingo Road, Las Vegas, NV 89103   |  
Hotel amenities
Ranked #45 of 271 Hotels in Las Vegas
Certificate of Excellence 2014
Vancouver, Canada
Top Contributor
66 reviews 66 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Good hotel if you've done your research.”
4 of 5 stars Reviewed August 11, 2014

No serious complaints about my recent stay at the Palms. However, for what I was looking for, I would probably prefer to stay somewhere on the strip.

Booked a Travelzoo deal for this property for $49/night. For a 4 star property I thought it was a pretty good rate and worth booking over a lesser ranked property on-strip. Our trip was National Park centered and we used the Palms as our base for visiting Grand Canyon, Bryce Canyon and Zion National Park.

Pros
- modern, comfortable rooms
- wide range of services available (dining, entertainment, pools, etc.)
- free parking
- great pool & spa
- free shuttle (didn't run frequently enough though - we ended up taking a cab because we didn't want to wait 30 mins)

Cons
- for someone not "using" the facilities too much, the resort fee was pretty pricey at $28/night
- no mini fridge unless you want to pay a daily rate (and you can't use the minibar as a fridge either)
- buffet was not great imo
- no bathtub
- did not get requested room type (not that big of a deal for us but may be to others)
- room service was crazy expensive. we couldn't find a menu in our room so we ordered a normal breakfast over the phone. Coffee was $10-15 and the total for 2 standard breakfasts was $65.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,170 reviews from our community

Traveler rating
    931
    640
    260
    165
    174
See reviews for
180
721
162
282
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (583)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 7, 2014

When we got there the front desk person was awesome and helped us get a great room for a good deal. Then we fun out our room is so far away also there is no casino in our tower of hotel and in the side where there is a casino there is no poker room that's not good. I always ha to leave our casino to play poker and also it took forever to get a taxi. It took forever man it wasn't good we won't be coming back. Unless the um never mind yea we probably won't be back. But the front desks and the people were awesome so that's y I gave 3 stars.

Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 6, 2014

We stayed one night (Aug 5th) and made the reservation the same day. Total bill was about $105. Check-in was super easy as we did not arrive until 4:30 pm. We had requested two queens, non-smoking (which is what we got in the Fantasy Tower). We did ask for the highest floor available and received a room on the 15th floor (not the highest, not the lowest). Our room faced Flamingo Road (slight view of hotels toward the strip). The view at night was nice, but the most colorful lights were from the Palms signage.

The pool closes at 6 pm during the week (not so fun for people traveling with kids). We were able to enjoy the pool the next morning (opens at 10 am).

The Palms has a shuttle that will take you to The Forum Shops. The shuttle runs every half hour and our driver had his radio tuned to rock (fun!). Side note--what is wrong with people that they can't say hello to the driver or thank them when they get off? Also, don't be cheap and tip the driver!! C'mon people!!!

Back to the subject: you can call down to the Front Desk and ask for a Late Check-Out (opposed to the regular of 11am)---if they have any available. We did and was told that they were offering a noon check-out. Nice!

Casino was clean. Didn't eat here so I don't have any info to offer.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nevada
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 6, 2014

The room was beautiful it actually surpassed our expectations, the view was amazing! That being said, after putting our bag down and sitting on the bed we noticed a few scary things.... 1) there was food on the floor under the ottoman (obviously the housekeeper didn't move it when she vacuumed...) There were unsettling stains on the comforter and pillow... and the final straw was when I went to use the toilet and there on the seat was a PUBE..... We called the front desk and they handled the issues quickly and professionally. The woman the sent to re-clean the room was super nice and did a great job! the resort fee was waved and we were very happy after that:) One other issue was at the actual casino, when you gamble they give you free drinks which is wonderful... I took my drink back into the room and with the lights on I saw my glass had several different shades of lipstick along the rim.... I don't ware lipstick so that was pretty gross....

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed August 5, 2014

The Palms is my favorite and in my opinion one of the best places to stay while in Las Vegas. My room in the Fantasy Tower was perfect. The room layout was perfect and was in great condition. The room attendant was very accommodating, and allowed for privacy, and came back once we left the room and replenished any used products. Check in was easy and fast. There was a good vibe felt in the casino on both Friday and Saturday night. I would not hesitate to book a room at The Palms, due to the room conditions and staff. The resort is about 3 blocks from the strip, so it is ideal to have rental vehicle, although they do offer shuttle service to the strip. Being away from the strip might be a welcome surprise since we did not encounter any obnoxious drunks stumbling around.

Room Tip: Fantasy Tower rooms are very nice!! The higher floors have the nicest rooms in my opinion.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2014

Will return to this hotel! The main reason I stayed at the Palms is for a concert at the Pearl Concert Theater. What a sweet little secret here, if you ever need to see someone perform at the Pearl it's an amazing small venue, any seat is a good seat. I stayed in the Fantasy Tower which was nicer that I thought it would be. Very clean roomy two gueen size room, very comfortable beds! The casino floor itself has lots of options for plenty to do, i.e., eateries, nice bars and lounge areas. I had the best experience at the Palms! The shuttle bus ride from the airport was less that $10 per person.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 31, 2014

I have stayed at the palms serveral times before and love it. Until this last time. The first room I got was the "Salon Suite" which was small and dirty so I decided to upgrade paid almost $400 more for my three day stay. The room was really nice so no complaints there. After I spent almost $800 on the hotel and casino not including the stay. It was time to leave, just my luck I forget my keys and cell phone. I called the lost and found, they ask for me to describe my items which I do then they ask for my password to get into my phone. I tell them I don't feel comfortable doing that since I have sensitive material from work in there which in turn they response " well even if you described the items this is the only way I can make sure it's yours besides I'm a security so it's ok" I finally agree to which I later ask to have it overnight since I have a family trip planned. They say it's not possible even when I'm paying for it. I say ok even now I have to postpone my other trip so that I can wait for the keys and phone, two days later I received my phone but no keys!!!!! I call to see what happened and it turns out that my keys are at the lost and found desk. After I had been told they had been shipped with my phone... Mind you I have now lost two days of my cabin rental of my second trip. I ask what they are planning to do and I get asked if I want to have them shipped overnight... Three days earlier they said it was not possible. Now my trip is postponed yet another day waiting for my items with nothing but a generic apology and several people trying not to make it their fault.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Palms Casino Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palms Casino Hotel

Address: 4321 West Flamingo Road, Las Vegas, NV 89103
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Casino Hotel in Las Vegas
#22 Luxury Hotel in Las Vegas
#23 Spa Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#50 Family Hotel in Las Vegas
#52 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Palms Casino Hotel 4*
Number of rooms: 702
Official Description (provided by the hotel):
Internationally recognized for its exceptional accommodations, high-energy clubs, extravagant pools and world-renowned restaurants, the Palms Casino Resort captures all the excitement and energy of Las Vegas in one vibrant setting. Situated on nearly 30 acres, we’re a boutique property with three distinct towers – each offering unparalleled views of the Las Vegas Strip and Spring Mountains. We’ve recently undergone a multi-million dollar transformation that has left nothing untouched. We’ve redesigned our rooms, added new culinary experiences, reimagined our gaming areas and created even more distinctive nightlife and daylife experiences. With a few surprises you’ll have to come see for yourself. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, TripOnline SA, Orbitz, Hotwire, getaroom.com, Hotels.com, Agoda, Odigeo, EasyToBook and Jetsetter so you can book your The Palms Casino Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palms Hotel Las Vegas
The Palms Las Vegas
Palms Las Vegas
Playboy Hotel Las Vegas
Palms Hotel Las Vegas
Palms Casino

Owners: What's your side of the story?

If you own or manage The Palms Casino Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.