Arrived early to check in. My room wasn't ready yet, which is understandable. Was offered an upgraded room in the Palms Place for an extra $33 a night. I agreed to this for the 1st night and was told if I wanted to move to my original room the next day, that won't be a problem! I was booked for 3 nights. Sure enough the next day came, went to the front desk to change rooms and was treated like some kind of a misfit! Was told the hotel is all booked! What about the room I was originally booked for (2 months prior)? I feel like I was suckered on paying for something I didn't even want! If that's the only room available for me, don't make me pay the upgrade fee! Not only is the Palms Place a block away from the casino and restaurants, the whole building is smoke-free and when you're 21 floors up and you want a smoke, that's a long haul to go outside! I didn't sign up for that and nobody gave a crap!
I will say, I thought overall the hotel was kept up really nice, my room was too fancy (not what I wanted) some of the staff was really good and some weren't. I was at the hotel mainly for a concert, The Pearl was Awesome and a great place to see a show! The food court at the palms really comes in handy, I believe McD's is open 24 hours. Nathan's only charges $6 bucks a hot dog! The cab ride from the airport was just shy of $30.00...I took a shuttle from the hotel to the airport for $7.00, It had 4 stops once you left the palms, thats the way to go! Ask a bell-hop. They are the friendliest employees at The Palms! I am still undecided if I'll ever stay at The Palms again just because of my unwanted expensive upgrade, we'll see?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 7, 2012
Dear Somers Guest,
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Thank you for making the Palms Casino Resort your accommodation of choice during your recent visit to Las Vegas. We are pleased that you enjoyed your room and that our staff was shown to be friendly and helpful. However, we apologize that the upgrade was seemingly mishandled and that the policies of the Palms Place tower were not effectively communicated to you. We hope that you would allow us another opportunity to serve you again in the future, and should you choose to return, please feel free to contact me directly at firstname.lastname@example.org. I would be more than happy to assist you in any way that I can. Thank you again for your feedback, and we wish your family a safe and happy holiday season!
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.