Everything was top notch
Friendly and helpfull staff
rooms are nice
The burger basket at the 24/7 cafe is amazing for a late nite meal
casino has good ambiance
waitresses are friendly and kept the drinks flowing

It's Vegas so I understand that things are a little different, but when you reserve a room 10 months in advance you should expect the room that you booked. Two couples booked, independently King High rooms in January for October. Upon arrival, which was admittedly early, the rooms were not ready. We were told about one hour. Four hours later they were still not ready. One more hour and we were given rooms that were less than would be acceptable at your local budget based hotel. Got in the room and called down to the front desk to advise that the message light was on. Got put through to voice mail only to listen to some guy tell his parents how he was going to pick them up at the airport. The message was delivered six (6) days earlier. That means that the dirty, shabby room that we given after over 5 hours of waiting was actually ready 6 days ago. Why did we have to wait. And, it was 2 queens, not a king and certainly not a high room. Met with a manager the next morning who promised to make the proper arrangements. Got two phone calls later that morning to advise that the rooms were ready only to find out that the rooms were not ready. Waited an hour and finally got one room and waited one more hour for the other room.

Got an email from the guest relations manager about 3 weeks later apologizing and offering one complimentary evening. I am not inclined to take them up on it. To be fair, I don't frequent Vegas, so there was no compelling need to accept

Arrived early to check in. My room wasn't ready yet, which is understandable. Was offered an upgraded room in the Palms Place for an extra $33 a night. I agreed to this for the 1st night and was told if I wanted to move to my original room the next day, that won't be a problem! I was booked for 3 nights. Sure enough the next day came, went to the front desk to change rooms and was treated like some kind of a misfit! Was told the hotel is all booked! What about the room I was originally booked for (2 months prior)? I feel like I was suckered on paying for something I didn't even want! If that's the only room available for me, don't make me pay the upgrade fee! Not only is the Palms Place a block away from the casino and restaurants, the whole building is smoke-free and when you're 21 floors up and you want a smoke, that's a long haul to go outside! I didn't sign up for that and nobody gave a crap!
I will say, I thought overall the hotel was kept up really nice, my room was too fancy (not what I wanted) some of the staff was really good and some weren't. I was at the hotel mainly for a concert, The Pearl was Awesome and a great place to see a show! The food court at the palms really comes in handy, I believe McD's is open 24 hours. Nathan's only charges $6 bucks a hot dog! The cab ride from the airport was just shy of $30.00...I took a shuttle from the hotel to the airport for $7.00, It had 4 stops once you left the palms, thats the way to go! Ask a bell-hop. They are the friendliest employees at The Palms! I am still undecided if I'll ever stay at The Palms again just because of my unwanted expensive upgrade, we'll see?

Rooms were clean, bathroom was big. Got a pool-view, and back of the casino from 22nd floor. Room service was good too. We had a car with us so transp wasn't a problem. Many pubs, clubs so right place if you're looking for nightlife, and pool is good too. DitchFriday was cool... may not be as big as MGM / Wyann / Hard Rock but good enough to have some fun time. People who are staying and visiting this hotel are young and hip.