I visited the Palms exactly a year ago for the Thanksgiving holiday. My, what a difference a year makes. Upon check-in I requested a renovated room as was advertised on billboards all over the highway and sidestreets leading into Las Vegas. My previous stay at the Palms was just right, as the room was tasteful, clean and even understated considering the Palms' exciting reputation. Well, a year has gone by and the Maloof group has spent lots of money updating their standard rooms and they have done a fantastic job.
The Room: The beds now feature premium linens and feather comforters with rich purple faux -mink accent throw blankets. There are matching purple roll pillows which must be at least 5 feet in length. It's all for show and they add to the decor. Above the bed is a wall-length art piece which features a womans eyes staring out from a multicolored background. Art is in the eye of the beholder, but this certainly makes a high-end atmospheric statement. The walls are bathed in a luxurious matte gray paint, and on the 4th wall, a 60 inch flat TV is encased in a textured gray wallpaper that mimics the woodgrain in the furniture. Very nice touch.
The Bathroom is now a wide open affair, not as large as some of the other Strip hotels, but it is now much larger than before with a full-length well-lit vanity and a quartz countertop. The shower is open concept with the same slate flooring of the rest of the bathroom. The one drawback to open showers is that the heat goes right out. A sliding door would be so easy and perfect for this shower - but the wide rain-style showerhead does a great job of keeping the occupant warm and clean. If anything is missing it may be an extra towel rack or two, to avoid having to come all the way out of the chilly open-shower just to towel off.
Back to the room, the AV set up is actually cool, since it is possible to connect a computer, tablet or other media device and play content through the large screen TV. Of course the plugs look cool, but are useless without the proper wires. A quick call to the front desk got the Tech team up to the room in minutes, and after looking at my equipment, they brought the proper cables in no time. I wonder if most visitors will be patient enough to ask and wait for the wires. Maybe they should provide these in the room - or do away with the connections - seems the tech is largely going to be disregarded.
The room at the Palms seems to fit the same footprint as before, but the bathroom seems larger. Also, the windows appear to have been enlarged also, as the view was even more magnificent this time around.
The one draw back of the entire experience is the "Resort Fee" Which has crept into all but a few Vegas hotels. I suppose it's OK to have to pony up more for internet access (should be free, but whatever), but it's really unfair to make us pay more for some services which we won't use, then make other services unavailable unless there's yet another fee. For example, I don't club. Therefore, club access is not really a bonus for me, I'd prefer access to the fitness center. The one fitness center included with the Resort Fee is a minimal affair. The premium fitness center costs $15 to enter, but I could not exchange my club access for fit center access. I realize this is being nitpicky, but the hotel is also nickle & dimey when it comes to all these little fees. Bottom line, at checkout they can offer a list of services available for the resort fee and allow the guest to choose. Funny idea in America, eh, choice!
Despite this, the overall experience was quite wonderful and I did get a very special surprise.
SHOWER GEL!! YES!! FINALLY! A hotel of this caliber with upgraded rooms has finally banished tiny soap and brought in shower gel as a part of their toiletry package. While it's a small thing, it's an important thing and the Palms definitely got it right. I suppose I can think to myself that my resort fee actually helped finance the improvement of the facilities including something that I carp about in almost every review.
Last year the Palms was "just right." Now it's even "righter!"
Ask for what you want- definitely try the upgraded rooms on a high floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.