We booked our trip to Vegas in November to celebrate our 25th wedding anniversary on Valentine's Day. At the time, I knew nothing about the Cosmopolitan as it had not opened yet. We got a great deal through Southwest and the rooms have balconies, which is critical as I smoke and my husband does not. After reading reviews of the hotel (daily since it opened) I was scared that I had made a mistake in booking my stay there. I ended up being pleasantly surprised.
We got there early on Saturday and checked in at the front desk. The rooms (we had our adult son with us) were not ready. We didn't expect them to be. I was promised a call, which I got, at 2:00 p.m. Our room was ready. My son's was not. No problem. But when I called much later to check on his room, the woman on the phone literally argued with me telling me that he had already checked into his room. He had not. He was with us waiting for the call that we never received. She finally realized that she had made a mistake when she looked at her computer and I got an apology. I'm not talking slightly rude here. She was obnoxiously rude.
The only other problem that we had was when a hotel employee used a key to walk into our room (without knocking) our first night to see if we wanted turn-down service. She almost walked in on us changing clothes.
The hotel is amazing. We didn't come close to seeing everything in the 3 days we were there. The chandelier is gorgeous and the art is beautiful.... some of it hilarious. I took more photos of the pink shoes than I did anything else.
The hidden pizza place is well worth the search. Definitely some of the best (and least expensive) pizza we've ever eaten.
After reading horror stories from other travelers on here and on other sites, I was genuinely surprised that our trip only had a couple of minor glitches. Check out was easy. No extra charges tacked on. The staff was very friendly, with the exception of the one mentioned above. The rooms were very clean and were cleaned daily on time. Everyone was very helpful and went out of their way to insure that our stay was nice.
One more thing that I need to point out: We stayed on the 27th floor of the East Tower. Club Marquee is VERY, VERY loud until the wee hours of the morning. It sounded like the party was going on on our balcony.
I will definitely stay at the Cosmopolitan again. As I said, I was pleasantly surprised.
- Official Description (provided by the hotel):
- The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more less
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- Also Known As:
- The Cosmopolitan Of Las Vegas Hotel Las Vegas