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“Room, what room?” 2 of 5 stars
Review of The Cosmopolitan of Las Vegas

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The Cosmopolitan of Las Vegas
5.0 of 5 Hotel   |   3708 Las Vegas Boulevard South, Las Vegas, NV 89109 (The Strip)   |  
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Ranked #35 of 272 Hotels in Las Vegas
1 review
“Room, what room?”
2 of 5 stars Reviewed February 16, 2011 via mobile

Booked a late arrival 3+ months ago (yes, before they opened) got in at 10:30pm to find that the room wasn't ready?!?! After waiting till 12:45am still no room, and nothing other than a comp for a couple drinks!?!? So much for booking in advance. Might as well stay at the Golden Nugget... Doesn't matter how new it is if they can't manage the bookings. Didn't get into the room till 1:30am. Room service breakfast takes a minimum of 45 minutes!!

The room is quite nice once you get into it.

  • Stayed February 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
La Palma, CA
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 16, 2011

My girlfriend and I decided to spend a night here and what an awful experience it was. We checked in only to be told that the room we reserved was no longer available to us anymore and instead we got downgraded to a WORSE room that did not have a kitchen but were still being charged for the better room that did have one. Hmmm. We get to our room, insert the keycard, turn the knob and *THUD!* The door has been dead-bolted. The woman behind the door and I exchange stunned glances. She opens the door and reveals that she was inspecting the room to ensure that it was cleaned to the correct standards, in this case, she felt that it was not up to par. There were cigarette butts and ashes all over the balcony. Glasses with last night's unfinished whiskey on the sink. The microwave wasn't clean. There were items in the safe. And according to her, the toilet was not cleaned enough. Yuck. She asked if she could return with a cleaning staff member and that she would supervise them to make sure the room is cleaned properly. Since we had a dinner reservation that was coming up soon so we said "sure."
Dinner ends. It's midnight now and we're tired from day's work, the flight and the night's festivities. We're walking back and looking forward to showering and relaxing in what is (despite it's uncleanliness) still a luxurious room. However, we return to our room to find a dirty broom left leaning on the sink counter and that we have no toiletries what-so-ever. I call and ask for toiletries and to tell them they forgot their broom, lady says she'll send someone up right away. "Right away" turns into an hour and still no sign of toiletries. My girlfriend calls to ask again and 10 minutes later, I open the door to an angry man who says nothing, storms into the bathroom, drops off a handful of toiletries and on the way out, he asks in an irritated tone "is there's anything else you need?" my girlfriend comes out and tells him he forgot his broom.
Since we were only staying for one night, we requested a later check-out time when we were checking in. They allowed us to check out at 2PM instead of the standard 11AM. Great. Around 12PM the next day, the phone rings and the most rude woman tells me what time standard check-out is and has the nerve to condescendingly ask me if I know what time it currently is. Whatever happened to manners? I know most people don't have them but this is the field of hospitality...anyway, I tell her about our late check-out and she doesn't apologize, just says she'll enter it in the system (why didn't the check-in guy do this?).
It's a shame because the hotel really is nice and we were really looking forward to staying here. This was a Wednesday night, the hotel wasn't even busy and there weren't even that many people there. There was no excuse for the terrible service and rude staff who couldn't even do basic things. I'd hate to wonder how our experience would have been if it had been on the weekend. Perhaps it's because the hotel's still new or we just came on a bad night, who knows, but we've stayed at other hotels on the strip and never had any issues like the ones at The Cosmopolitan. You're better off staying away, for now.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 16, 2011

We booked an offer from this hotel for a romantic Valentines weekend. Our offer included a 2 night stay in a Terrace Wrap-Around Suite. We arrived at 6pm and our room was not ready. We were told it would be available in an hour. We finally checked in 6 hours later. This was not a suite. This room resembled a Motel 6 room with an upgraded (shower only) bathroom. Needless to say we did not stay at this hotel for long. If you are expecting a 5-star hotel and 5-star service you won't get it here. The problems stem from very poor management. There are much better hotels in LasVegas then this.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2011

When we arrived we found we "won" a promotion the hotel was instituting, and we were upgraded to VIP status and a wrap-around HUGE suite. It was beyond fabulous.
We found everyone very helpful and most of the staff were friendly. One could tell that they were still trying to "work out the kinks", (wi-fi not working) but all in all, it was a marvelous experience. The hotel has a rather modern decor, so don't expect the Bellagio. We ate in two of the restaurants, and the food was wonderful. A favorite was Scarpetta; the windows look out over the Bellagio fountains.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2011

We arrived in Vegas Feb 9th and asked for an early check in. Arrived at the hotel at 11:00am and walked up to the desk. Checkin took about 10 minutes. We had a 1 bedroom Terrace with Premium View. We were given room 6095 on the East Tower. All I can say about the view was amazing. We were directly infront of the Bellagio Fountains and had a great view of the Strip.

Our room was very spacious and exceptionaaly clean. We asked for additional hangers and they were brought to us in about 5 minutes. We also informed the front desk that we needed to use the fridge to store some medication and they said no problem. We did this so that there would be no issues to reverse the charges on the mini-bar.

The coffee maker uses a pod system. The hotel charges $5.00 for the coffee in the room but if you go to Walmart before you leave you can buy a bag of Senseo Pods for ablut $5.00 and that gets you 18 coffee's. They are the correct ones to use.

The pizzeria hidden on the 3rd was wonderful and the price was not that bad. We know someone that ate at Scarpetta and they said the portions were very small and extremely expensive.

We tried the buffet on saturday night no bad but it could have been a little better. Not up to par with Bellagio or Wynn.

The staff was extremely kind and were very approachable. The casino got very smokey on Friday and Saturday night.

The Chandelier Bar again is something that has to be seen. It cost $8 mill for the cRystals and another 18 million for the rest of the 3 storey bar.

Parking was very easy but beware to park closer to your tower elevators. Also the Valet is free they just work on tips.

Our room was cleaned every morning with no issues and if we used the soap or shampoo they replenished it right away.

All in all we had a very good time at the Cosmo and would recommend it to any of our friend based on our experience.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2011 via mobile

It's 2:44 am. I'm on the 30th floor. It's a Monday night (or Tuesday morning rather) and I can't sleep because the thumping music from the nightclub below is enveloping the room. I'm here for a conference, have to work in the morning and horrified to think of our 1000 clients experiencing something similar. No warning was
ever given over the phone when I
made my reservation even though I mentioned my two year old would be staying too. Everything else in the hotel is incredible, this is the coolest room I've ever stayed in-just didn't expect to feel like i'm snuggling up in a night club. Also met a co-worker who had to wait three hours to check-in to her room after arriving after 3pm check-in.

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 14, 2011

Just spent the weekend at the Cosmo. I booked a Friday and Saturday night stay back in November for $325 per night, with a $260 dining credit. So, on a net basis, our room was $200 per night. The room category we booked was "Premium View Terrace Studio." however, when we checked in the hotel at like 10 pm they said that our room category was sold out. After some foot stomping, they put us in a "Premium View One Bedroom Terrace" AND added another $100 credit to our bill, which brought our total down to $150 per night. The staff was friendly at check in, but very SLOW because thier systems are just too cumbersome. It took us about 40 minutes to check in. It also seemed like everyone else that was checking in was working on room situations. There was no way that the hotel was booked for the weekend, so I can't comment on what the issue was.

Our room had a perfect view of the Bellagio fountains and the strip - we loved the view from the nice big outdoor terrace. The rooms are definitely quirky, with lots of headscratchers, but overall the quality of the building materials and furniture was outstanding. Some examples of things that left your head scratching: The kitchenette has a dishwasher but no utensils, plates, etc? There is no fridge, except the minibar, which you can't touch (unless you want to pay an extra $25 to have them remove all the items). There is space down below in the fridge that we used for beer, but they exploded because we found out that this was the freezer section. The TV's are awesome, but they have a "governor" on the volume - you can only turn them up halfway. If you have the balcony door open or if someone is taking a shower, you can't hear the TV. There was no dresser or anywhere to put clothes into a drawer. The bathroom lights were not bright enough. All small things that are really no big deal....

Many people have commented on the TV/phone system. I agree that it sucks. It's just way too slow, and sometimes the TV or phone will flat out stop working. It's like the software is too much for the hardware. The Dish Network guide couldn't even pull up the name of shows that were on the TV most of the time. We did not let it bother us, but this is clearly an issue for the hotel that needs to be addressed. Alot of people are saying that the TV runs the lights - and while this is true, all of our lights also had switches on them as well, so I'm not sure what they were experiencing.

We loved the lobby, casino, mall area and restaurants. We went to one of the pools as well and it was awesome - there was a huge outdoor spa that was set at 103 - very nice. Wife loved her spa treatments - everything in the spa was first class. They do not take Spa Finder gift certificates, which was a bummer.

There's a ton of really neat art on display throughout the hotel - some of which is on digital displays and is everchanging - very nice addition. Everytime you go into the lobby - it seems like you are in a different hotel because they change the art themes that are being displayed around you.

The casino table limits were high, but that's expected when a new hotel opens on the strip. They will even out over time. We asked the pit boss regularly if we could bet $10 a hand at blackjack, etc. and they obliged each time - which was very nice. The casino is kind of a meandering stream, wrapping itself around clubs and restaurants and bars - a very tasteful layout. The other thing that's nice - they always have cool music playing, and they turn the slots way down - you can't even hear the slot machines - which was a refreshing change of pace.

Lastly, a comment on location. This hotel is ON the strip - I can't imagine a hotel with better access to the strip. You can see the strip from the casino. You can cross the street at each side of the hotel - so basically you are a 5 - 10 minute walk to every surrounding hotel.

Overall - we were very happy with our deal and the hotel. Yes - it has some quirks, but they were not enough to bother us. We would gladly stay here again.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cosmopolitan of Las Vegas

Address: 3708 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Casino Hotel in Las Vegas
#16 Spa Hotel in Las Vegas
#16 Luxury Hotel in Las Vegas
#20 Romantic Hotel in Las Vegas
#33 Family Hotel in Las Vegas
#36 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cosmopolitan of Las Vegas 5*
Number of rooms: 2995
Official Description (provided by the hotel):
The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more   less 
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Also Known As:
The Cosmopolitan Of Las Vegas Hotel Las Vegas

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