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“It's not as good as expected!” 1 of 5 stars
Review of The Cosmopolitan of Las Vegas

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The Cosmopolitan of Las Vegas
5.0 of 5 Hotel   |   3708 Las Vegas Boulevard South, Las Vegas, NV 89109 (The Strip)   |  
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Ranked #37 of 273 hotels in Las Vegas
Hamburg, Germany
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
“It's not as good as expected!”
1 of 5 stars Reviewed April 29, 2014

We've been to Las Vegas several times and this time we just spent a weekend at the Luxor shortly before staying for 4 days at the Cosmopolitan and even the Luxor provided better service and cleaner rooms.

Yes, the Cosmo has some advantages: most rooms have a great view of the Strip, the location is great, being in the middle of the Strip and it offers several pools.

Besides that, this hotel is for party people with no real demand for quality. The room was terribly dirty! The lamps near the bed were all broken, one fell off during the night. They sent people to fix it and we had to sit there watch them fixing all the lamps when we wanted to go to the pool instead.

They told us three days in a row that they would send housekeeping to clean the room - nobody ever showed up, nothing was cleaned. We complained several times, in the end they just said that their computers show that someone cleaned it - well, if the computer says so...

Upon checkout we had a charge on the bill they couldn't explain. They did take it off but it seemed they just put a couple of dollars on any bill and wait for guests to notice - or not...
We didn't get any apology or anything for having terrible service and a dirty, broken room. They don't need to apologize in a hotel this "cool", I guess.

The breakfast buffet was nice but not our favorite in Vegas.

In sum: For being that exclusive and expensive the hotel does by far not reach the expected standard! Next time we will choose the Vdara again.

Room Tip: Ask for a room with view of the Bellagio Fountain.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,724)
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Melbourne
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 29, 2014

Pros:
- Very beautiful entrance & casino area
- Check in and check out well run
- We had a great view of Bellagio fountains - we recommend the upgrade for this
- Nice space to sit around in room and on balcony
- Great location
- Bistro was something else - AMAZING food and AMAZING presentation. Like nothing I've ever seen from a bistro before only issue was lining up to get in made me feel like cattle
- Nice big shower
- Nice big bed
- Complimentary water at check out

Cons:
- Concierge gave us a bum steer when trying to book some tickets to a DJ
- Toiletry amenities could of been better - nicer shampoos, moisturizers, no comb
- The auto charge function in the bar meant we couldn't keep our own drinks/food in the room cool
- Nothing unique that make me feel a little bit special during our stay though

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hills, CA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

Love this hotel. For the past two years I have stayed here every couple of months and feel like I'm in adult fantasyland. Great rooms with balconies. Two great pools. Best buffet in Vegas at The Wicked Spoon. Nice casino and great strip location. Pet friendly, my dogs love it too.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 28, 2014

My personal favorite hotel of Las Vegas is the Cosmopolitan! Awesome room, excellent service and cleanliness WOW!

Their staff members do go out of their way to make sure everything is smoooth for you. The best part is the Bellman working outside actually recognize their guest and greets them with their names and give them personal handshakes!

Oh yeah, Wicked Spoon is the place to EAT!!!!! personal favorite buffet of Las Vegas!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anaheim
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 28, 2014

Unfortunately this time around really stunk.. From the horrible wait time to check in, the lines at the elevators, the dusty rooms.. Took forever to get a cocktail waitress while spending money on the casino floor, hire more people... Was here for the Marathon, asked for a 5am and a 5:15am wake up call, never got either of them:( almost late for the race. When I called the operator, she could have cared less... What if I missed my flight? Cosmo gonna pay for it? NOT... Hospitality, remember that, that is the industry... Hospitality..

thanks

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
50 reviews 50 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed April 28, 2014

The property is nice with a great location. However, the service and staff are nowhere near as good. One of our primary reasons for staying at Cosmo was that guests get added to the Marquee guest list and get 2 complimentary admissions per room. We had a bad experience at Marquee where they kept stalling us and wouldn't let us in although they let lots of other guests behind us in (while giving us a different excuse and moving us from guest list line to the general line and then back to the guest list line). The staff at Marquee was clearly racist. When we went to the Cosmo lobby to complain they made us talk to two different managers who kept telling us "let me see what we can do" and disappeared for several mins each time. In the end after 45 mins they give us the "we don't own Marquee" spiel and told us they couldn't help us.

Even when we had checked in we had an issue in the lobby where they issued all key cards under the same name and then took 30 mins to redo the keys. Staff at restaurants was not much different.

Also be aware that the casino here is smaller or at least way more cramped than other resorts around the strip.

Overall I think you can do a lot better than Cosmo for your Vegas getaway.

  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 28, 2014

Just finished a 4 day business stay as the Cosmo. When I arrived the check in lines were pretty good and they gave me the option to upgrade to a 1 bedroom suite with a balcony from the standard city view room the company paid for. $25 seemed worth it so I did, and it was definitely good advice. HUGE room, HUGE shower room, great Japanese soaking tub, LOVED the outdoor balcony space since so few places in vegas have outdoor space, good living room space, nice desk. My room faced the strip so I could easily watch the comings and going. Liked that a LOT. No coffee maker in the kitchenette area and when I asked about it was told they used to have them but people kept stealing them. My guess is this speaks to the younger crowd they encourage because really...who in their 50's is going to steal a coffee maker you can get at walmart for $12? If I was staying for 4 days again, I'd go to walmart and buy one...much cheaper than $5 for a cup of coffee downstairs. This place definitely caters to a younger crowd. Questionably 21 year olds with beers in their hands who were clearly dragging and still dressed from the night before roamed the main floor as I passed by to get outside and jog. Girls looked really rough with messed up hair, make up, no shoes, and that glazed look that says "what just happened". The food is CRAZY expensive in this place. $35 for breakfast, $20 for a salad for lunch. Well over $100 for dinner if you have a glass of wine. My 5 cents is that the rooms in this place are wonderful and I"d stay again for that reason. The common areas and the rest of it however clearly cater to the young "I just broke a bunch of stuff and I'm not sorry" crowd so the rooms tend to have things that don't work, the staff seems to have difficulty keeping the common areas clean due to the destruction, and the lack of caring by that crowd of guests doesn't show well. Lively happening place at night for that age group I will say however, and the pool area was always reminiscent of spring break

Room Tip: Stay in the East Tower overlooking the strip. The outdoor space makes it worth it.
See more room tips
  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cosmopolitan of Las Vegas

Address: 3708 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Casino Hotel in Las Vegas
#18 Spa Hotel in Las Vegas
#18 Luxury Hotel in Las Vegas
#20 Romantic Hotel in Las Vegas
#34 Family Hotel in Las Vegas
#35 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cosmopolitan of Las Vegas 5*
Official Description (provided by the hotel):
The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more   less 
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Also Known As:
The Cosmopolitan Of Las Vegas Hotel Las Vegas

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