We've been to Las Vegas several times and this time we just spent a weekend at the Luxor shortly before staying for 4 days at the Cosmopolitan and even the Luxor provided better service and cleaner rooms.
Yes, the Cosmo has some advantages: most rooms have a great view of the Strip, the location is great, being in the middle of the Strip and it offers several pools.
Besides that, this hotel is for party people with no real demand for quality. The room was terribly dirty! The lamps near the bed were all broken, one fell off during the night. They sent people to fix it and we had to sit there watch them fixing all the lamps when we wanted to go to the pool instead.
They told us three days in a row that they would send housekeeping to clean the room - nobody ever showed up, nothing was cleaned. We complained several times, in the end they just said that their computers show that someone cleaned it - well, if the computer says so...
Upon checkout we had a charge on the bill they couldn't explain. They did take it off but it seemed they just put a couple of dollars on any bill and wait for guests to notice - or not...
We didn't get any apology or anything for having terrible service and a dirty, broken room. They don't need to apologize in a hotel this "cool", I guess.
The breakfast buffet was nice but not our favorite in Vegas.
In sum: For being that exclusive and expensive the hotel does by far not reach the expected standard! Next time we will choose the Vdara again.
- Official Description (provided by the hotel):
- The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more less
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- Also Known As:
- The Cosmopolitan Of Las Vegas Hotel Las Vegas