We have just returned from Vegas and our third stay at the Cosmopolitan. I sent an email from our inbound flight (Delta) indicating a delay in arrival time and when we arrived at the check in desks we were informed our room was ready for us, we were also greeted by the on duty front desk manager Caleb and each given a bottle of cold water.
The front desk clerk, Kelly I believe, could not have been more helpful and kind (typical of this hotel staff). Our room was a Terrace Suite in the West tower on the 53rd floor, I had asked for this tower and a high floor if possible. Remember, this was Sunday afternoon and part of the Labor Day long weekend but it didn't cause any problems for them despite being very busy.
The room was spotless and offered great views of the Strip, Bellagio fountains and surrounding areas.
Nice to see some extra touches in the bathroom this trip, a toothbrush and toothpaste was provided.
A niggling point that could be rectified, is that the climate control and control of the lights are no longer controlled via the TV control?
All lights come on with the welcome switch at the door and all are turned off in the bedroom or by the goodbye switch as you exit.
The reason I mention this is because non of the lights could be turned off manually/individually? When sitting in the den, the desk lamp is in your eyes as it sits below the TV screen? and we couldn't turn the bedside lights on and off from our bed?
I asked the operator how to do this but she was unaware things had changed in the rooms she asked engineering to come and sort things out? He appeared quite quickly and reprogrammed the switches on the desk lamp, bedside lamps and floor standing lamp within a few minutes.
He also informed us that the climate control (heat/AC) was now manual as well and this control is in the den and not the bedroom, a little inconveniant in my eyes when your in bed.
I did try to sort things out myself as I pointed out, this is not our first stay here, however, they have not updated the hotel room information book (manual) so in reality nothing will work like it indicates and one should be able to switch lights off individually at the source.
If your going to make changes, then change the information book pages as well so the guest is aware and able to make things work.
Our room was cleaned around midday every day (5 days, six nights) and sheets changed mid stay. All toiletries were refreshed daily. Our bed was turned down the first evening and that was nice.
Lastly, I noticed that in the West tower it was no longer a requirement and necessary to use your room key in the elevator to a reach the room floors. I asked why the card use had been discontinued and It was explained to me that many guests had complained about this feature?
I disagree because this was a great 'built in' security feature for the guests. Anyone not staying in the hotel now has free range to any floor in the West tower?
This needs to be revisited on a safety point! It is a minor inconveniance compared to guest safety.... Escalators and elevators can take you to the floors that do not have accomodation rooms on them but above that level it should be put back in place.
Minor, niggling points I know and none of it spoiled our stay anyway. The restaurants were great and the whole six days in the Cosmopolitan were amazing.
Competition is fierce and new buildings/hotels/resorts are coming up out of the ground and also renovations being completed nearby, so the Cosmopolitan has to stay ahead of the game in order to be competative.
A huge thank you to the staff in all areas of this wonderful hotel.
- Official Description (provided by the hotel):
- The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more less
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- Also Known As:
- The Cosmopolitan Of Las Vegas Hotel Las Vegas