We have recently returned from an extended stay at The Cosmopolitan of Las Vegas and only have great things to say about it! From arrival to departure, all of the staff that we encountered were polite, courteous and friendly; we loved our room and thoroughly enjoyed our stay to the point where the Cosmo has become our new favourite hotel in Las Vegas.
Upon arrival, we were greeted by helpful staff from our taxi who offered to assist with our luggage. We declined, which was not a problem, and proceeded into the fabulous lobby and waited for just a couple of minutes before a very efficient member of front desk staff came over to escort us up to the desk. He dealt with all of our requests in a great manner and offered a reduced-rate room upgrade to us, which we accepted and are so pleased we did (see below). I enquired about having the mini-bar emptied so that we could use it as a refrigerator and was told that, as we were staying for as long as we were, they would take care of that for us at no charge (compared to the 25USD per day that it costs otherwise). Very happy with the service we received, we headed to our room.
After a short walk through the casino, we located the elevators to take us to the 19th floor. A point worth noting is that the floors at The Cosmopolitan are not numbered entirely sequentially and the '19th floor' is not located as high up the tower as one might expect (more like the 10th?)
Having originally booked a Terrace Studio, we were offered what turned out to be a great deal at check-in to upgrade to a Terrace One Bedroom Fountain View. Our room was amazing and full of really good touches, ranging from the great system whereby the room's lights and AC can be controlled from the two TVs and telephone to the two-person Japanese soaking tub, walk-through shower and well-stocked bathroom and vanity area. There's a lovely sitting area and kitchenette with mentioned refrigerator and freezer, dishwasher and microwave. If you're planning to make use of these facilities, however, you'll need your own crockery and cutlery or , I believe, you can request items from housekeeping. The room had plenty of space to hang clothes and some shelves, however we felt that we'd have liked some drawers to put things in, as there wasn't any. Although we didn't need to, the room can be sectioned-off with sliding doors. A sliding glass door opened to reveal our view, which was exactly what we had not only hoped for after looking at others' photos and videos before we left home but also exactly what our check-in agent had promised. Unlike others’ reviews which comment about the constant noise, even on high floors, we did not encounter a single problem in the East Tower during our entire stay – close the door to the balcony and there was no noise. All-in-all our room actually surpassed our expectations and we really found it to be a very clean and pleasant place to retreat to when the late July/early August sun got just a little too much. We found the housekeeping staff to not just be attentive and thorough but also, again, very cheerful and helpful.
As part of our booking, we got a deal with breakfast included each morning at the Wicked Spoon buffet. Once more, we found the staff very efficient and we even got as far as being able to ask them for advice and ideas related to what we wanted to do during our stay in Vegas. The selection of food for breakfast was wide, though it tended not to vary from one day to the next. That said, there's so much to choose from that no one need have the same each morning of their stay. We also experienced dinner there one evening and found it also to be really nice and beautifully presented. Another night we ate at The Henry restaurant in the hotel which was also a very enjoyable experience and good value for money with good service.
We made use of the Boulevard Pool several times whilst we were there, which overlooks The Strip and is a very nice environment. At no point during our stay did we find that we couldn't locate loungers however, as one would expect, getting one in a 'premium' location by the water's edge involved getting there when the pool area opened at 8am. The staff around the pool were good at identifying people that had 'reserved via towel' loungers with no intention of using them until later in the day and removed towels. We also used the Bamboo Pool once and, although equally nice, we preferred the Boulevard.
During one day we returned to our room and found that our TV wasn't working quite as it should have done so we used the Beck and Call system on our telephone to explain the problem to someone who apologised and arranged for a member of maintenance staff to come and fix it. Within about half an hour he arrived, promptly sorted the issue out and we were good again.
When the time came for checking-out, our experience was equally easy. The desk staff were polite and helpful. We easily got a taxi at the front of the hotel with the assistance of a member of staff who helped with our luggage.
In short: our experience at The Cosmopolitan was excellent from start to finish; all of the staff that we came into contact with were friendly, polite and helpful and we would have absolutely no hesitation in returning to The Cosmo during a future trip to Vegas. We could not fault anything during our stay and any very minor things that we noticed were simple to cope with or have dealt with. A fabulous experience!
Book a room with a fountain view if you can, or ask if any are available on check-in, but going for...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.