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“Don't Bother” 2 of 5 stars
Review of The Cosmopolitan of Las Vegas

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The Cosmopolitan of Las Vegas
5.0 of 5 Hotel   |   3708 Las Vegas Boulevard South, Las Vegas, NV 89109 (The Strip)   |  
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Ranked #40 of 273 hotels in Las Vegas
Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
90 helpful votes 90 helpful votes
“Don't Bother”
2 of 5 stars Reviewed January 8, 2012

I reviewed this property in June and we had loved it. Went back in November and will not return. I never usually report negatively on TripAdvisor, but this stay was a joke. The service was was non existent , the rooms were not kept up , Staff are arrogant and have no idea what customer care means.We had so many issues while we were there, it would take too long to itemize them all with this review ! I would have thought I was at a different hotel from our June experience. There are too many fabulous places to stay in Vegas. The Cosmo won't be seeing us again.

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 8, 2012

I booked this hotel for me and my partner from the 27 dec 2011- 2 Jan 2012. I hadn't stayed here before but really wanted to because it was new on the strip. The rooms are very comfortable and spacious. The one problem with this hotel is that it is very technology bond and when it breaks down, some stuff our not experienced enough to deal with your enquiry. For example our phone wasn't working in our room, so we went to reception and the guy said "it would be 10/15 minutes for someone to come and fix it and they would fix it even if we weren't in the room" however this wasn't the case because we had been out all day and it was fixed by the time we got back, so i went to reception again and the reception lady said "it normally takes a couple days to get fixed" which was the correct answer because it was 3 days before it could get fixed and was working. plus everything is controlled by the tv and for a few hours our tv had lost signal so we had no control of our room temperature, which we wanted to turn down. Plus i had to hand in my credit card details twice because for some reason when i checked in they had lost it, which doesn't give me much confidence in the hotel, because you don't want to think someone has your card details. In all i think this hotel is really good in aspects of the room but for me would i stay here again, that question is still to be answered.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 8, 2012

First off: Location! Location! Location!...right in the heart of the strip at City Center with its amazing architecture reminiscent of Frank Gehry's Walt Disney Concert Hall in downtown LA.

Went to the Cosmopolitan several times in the last few months and although I have not stayed there as of yet. I certainly look forward to when I do. The vibe and energy are terrific.

As you pull into the main carport / valet drop off, you can't help but catch a waft of this amazing aroma of food emanating from the hotel's renowned buffet apparently. Then as you enter the lobby with its leather walls and ever-changing art installations which are all very welcoming and inviting, you immediately come to the Vesper Bar.

My favorite parts have to be the Bond Bar with its go-go dancers, comfortable lounge, live musical accompaniment to the dj spinning slick music, oh and did I mention no cover. That's right no cover. As a matter of fact the Chandelier Bar which is stunning as well as the sports book lounge which features live original musical acts are also no cover.

The bartenders are true mixologists. The restaurant near the Bond Bar has really tasty food and good service at lunch. There is a secret NY styled pizzeria hidden in the building that you will have to find on your own that has really terrific pies. Overall a really glamourous place and fun time.

Won $1K Wheel of Fortune jackpot last time I was there so at least for right now I can't think of a single thing I don't like about the Cosmo!! cheers

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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2012 via mobile

I stayed 3 nites at this hotel we did not want to leave. Every thing about this place is class I won't say much more other than hopefully we will be back some day. It's a long trip from Ireland but it was worth every min.

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 7, 2012

Stayed 4 nights for New Years 2012. Premium view 1 bedroom with terrace.
Hotel is not bad, but it's not 5 star either.

Good stuff:
Excellent bed. Big room/suite. Clean. Terrace with nice seating. Japanese soaking tub next to the window. Excellent location - central to all, next to Bellagio, walking distance to most of the LV stuff. Fountain visible even from our bed. And that's about it.

Now, not so good stuff.

Service: mediocre.
It is NOT a 5 star service. I understand that LV hotels don't have to give you a top service as people are coming there in flocks, but for 5 stars you expect that guest is the main point of interest for hotel staff - which here is not the case.

Care: Hmmmm.
Staff doesn't really care if you are happy or not. They say they care, but those are empty words. They do nothing to fix it if they screw you up. They will talk a mile, but no leg work (talk is cheap). I.e. we were wrongfully sent by a reception staff to wrong elevators, and finished in West tower instead of East tower. After our complaint - nothing has been done. Only long, long talk. They even told us that we actually have gotten a better room, as East tower is very noisy due to the night club noise, and we wouldn't be able to sleep, da-da-da, so that our room is better, da-da-da. Of course, they've missed to walk us to East tower room and offer it to us, and let US make a decision if we want to change or not.

View: depends what you get (doesn't matter what you've paid and what you've been promised).
We've paid for premium view, but 1/2 half of our view was a parking roof!

Interior: 3 star.
Even though the hotel is almost new, it cannot be compared to Vinn or Encore (~same age). Those two are a real luxury compared to Cosmopolitan. In the floor hallways you get the impression of a cheaper hotel - the doors are painted somehow matte, and look like purchased from some old hotel before demolition, painted, and installed here. The hallway carpets and elevator room on our floor were like in a 3 star motel. Room itself is about 4 star level.

Finally just to illustrate what it really is class-wise: you even have to ask if you want to have a slippers! Good thing is that they don't charge you for them ;)
So, if you are experienced in 5 star hotels, please don't get surprised by Cosmo: read reviews and believe what other people have said.
If this is your first 5 star hotel you'll probably be happy here.
But for a couple grand charged for 4 nights you expect more than you'll get in Cosmopolitan of Las Vegas.

Room Tip: Make sure you don't overpay it like we did, and make sure you get the room you were promised. Do...
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Co
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 6, 2012

We go to Las Vegas at least once every year and this was our favorite hotel ever!
We were upgraded to a suite with balcony on 38th floor with view of Bellagio fountains at no extra charge.
The room was spacious, japanese soaking tub was wonderful.
All staff in restaurants, bars(Bond bar was our favorite!), front desk were so helpful.
Spin the wheel in casino, we won free wicked spoon buffets which was DELICIOUS!!! crab legs and desserts were my favorite.
The hidden pizza place was yummy and fast.
The pools were incredible!!!
We especially loved the pool facing the strip, plenty of chairs and good pool service and drinks.
Absolutely nothing to complain about from this hotel, can't wait to go back!!!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed January 6, 2012

Might look shiny and contemporary from the outside, but don't be tempted as you only have to look closely and you will see this is not a 5 star hotel. If you don't have high expectations and don't mind dirty rooms and bad customer service, then this is for you.

We stayed for 3 nights over New Years Eve and for a birthday celebration and booked a premium studio room with views of the Bellagio Fountain. We were staying at the Four Seasons beforehand but we wanted a balcony for NYE. We arrive at the hotel just before 3pm only to be told that there was no rooms left available apart from a downgrade to a standard city view room and no compensation. Even though we had emailed the hotel 2 weeks beforehand to confirm the room. After various conversations with the receptionist to say we were not happy and we would stay somewhere else giving the money we had already paid, she went away to speak to the manager and confirmed they are able to give us a much better room. So up we went carrying our own luggage and got into the room, only to be disappointed that the room was a studio room with no view, so we were still downgraded. Looks like the receptionist lied to us to cut the conversation short. Tried to call reception from the room, but phone wasn't working. So down again back to reception we went, queued again and argued our case and still no luck but they compensated us with a food and beverage voucher, which was useless as it did not compensate what a premium rate we paid for the room and we would not have stayed here if we knew our room type was not guaranteed.

Don't bother emailing or calling up in advance your requests before your arrive, seems like they will acknowledge your request but do the opposite to what you want.

Points to note:
- Housekeeping is no where to be seen, unusual for the size of the hotel.
- Our room was not cleaned for the whole duration we were there
- Our room had food stains on the coffee table and peanuts all over the floor, cigarette ends in the balcony, dirty carpets.
- Had room service one day, 2 hours wait.
- TV and Phones didn't work
- Climate controls in the room didn't work
- Food was average
- We had missing items from the mini bar in our room, drinks missing and opened potato chips.
- Don't touch any of the mini bar items as they are all sensored and they will charge automatically (this will cause you problems at checkout)
- Queues everywhere you go
- Don't get a room anywhere near the lifts, you will hear it day and night
- Don't bother paying more for a better room as room types are not guaranteed
- Staff need training, no one seems to know what they are doing
- Allow time for check in and check out, expect long queues and long wait times

Plenty of other actual 5 star hotels on the strip which would give the Cosmo a run for their money. Should have stayed at the Four Seasons, this is a truly 5 star hotel, a complete different league to the Cosmo.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cosmopolitan of Las Vegas

Address: 3708 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Casino Hotel in Las Vegas
#19 Spa Hotel in Las Vegas
#19 Luxury Hotel in Las Vegas
#21 Romantic Hotel in Las Vegas
#34 Family Hotel in Las Vegas
#34 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cosmopolitan of Las Vegas 5*
Official Description (provided by the hotel):
The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more   less 
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Also Known As:
The Cosmopolitan Of Las Vegas Hotel Las Vegas

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