Myself and 7 firends went to the Cosmopolitan for 5 nights last week and i felt i needed to warn other travellers not to stay in this hotel. We chose this hotel as it was new and looked amazing on the website but when we got there we realised we made a mistake and should have stuck with Caesars Palace!
When we checked in we were advised that the rooms we booked in January 2011 did not exist and this was the fault of the website we booked with and our travel agent, luckly for us our travel agent was travelling with us. Eventually after an hour speaking with the check in guy and the manager and after first offering us a downgrade they put us in a wrap around suite. Now don't get me wrong the room was amazing and the view was spectacular we were on the 65th floor looking straight at the planet hollywood sign.
We were there for 5 nights and our room was cleaned twice, we found chewing gum at the side of the bed, there was still hairs in both showers, we ordered room service on the Saturday night and no one came to collect it and it was still in our room when we were checking out. Our friends other room had the same problem with hairs in the shower and they had the pleasure of finding a condom on there balcony aswell.
Throughout our stay it felt like everything was an effort when we asked staff in the hotel a question or enquired about anything.
With our package we were entitled to two free breakfasts each morning so two would pay each day and then the 8 of us with sit together, on the 5th morning we were told that if we all wanted to sit together that would be a charge of 8% charged to our room for a table of 8 or more!! We tried to explain we had sat together all the other days for breakfast and they said that was the charge when a manager came over we just knew there was no point in speaking with her as we were be told "were sorry you feel that way".
When we tired to go sit at any of the pools and sunbath we were shocked to find that you had to pay for a sun lounger nothing is free in this hotel. The sun loungers at the Boulevard pool are $100 and at the Marquee Dayclub probably looking at starting price of $200. All other hotels in Vegas u do not have to pay for a sun lounger.
There is no atmosphere in the hotels casino area compared to the likes of Caesars or MGM or New York New York.
There was more that happened but these are just some of our highlights! I would most definitly return to Vegas but i would never even return to the Cosmopolitan for a drink!
- Official Description (provided by the hotel):
- The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more less
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- Also Known As:
- The Cosmopolitan Of Las Vegas Hotel Las Vegas