My husband and I booked for our anniversary through our travel agent. We stayed at the Vdara last year and thought we would try another newly built hotel. We telephoned 2 weeks prior to our stay and specifically requested the West Tower for a quiet stay as we had read on Trip Advisor that the East Tower was very noisy.
We arrived at 1:30 in the morning and were told by an arrogant 20 something male desk attendant that we were booked into the opposite tower to what we had been promised. He actually rolled his eyes when my husband politely told him that we had booked a quiet room with a balcony. We walked through a crowded and smoky casino to find the elevator to our room. The directions reminded me of National Lampoon's Vegas Vacation! Walking into the room was like being trapped in front of a speaker at a rock concert. We could not speak to each other without yelling. Back to the desk we go, and were offered an upgrade to the quiet tower (which we had already pre-paid in advance) for only $175.00 for EACH of the 4 nights. Unbelievable! They were offering us a downgraded suite with no balcony without financial compensation or pay an extra 700 dollars for what we were supposed to have!
To make a long story short, a bell hop named Dan who came to carry our luggage during our downgrade to the quiet tower saved our stay. He talked to his manager and we were given the room we had booked through our travel agent the next day. No apology from management for the inconvenience.
I did hear a roumour that this property was bankrupt. No wonder considering the service. No way this hotel should be 5 stars.