My husband and I booked for our anniversary through our travel agent. We stayed at the Vdara last year and thought we would try another newly built hotel. We telephoned 2 weeks prior to our stay and specifically requested the West Tower for a quiet stay as we had read on Trip Advisor that the East Tower was very noisy.
We arrived at 1:30 in the morning and were told by an arrogant 20 something male desk attendant that we were booked into the opposite tower to what we had been promised. He actually rolled his eyes when my husband politely told him that we had booked a quiet room with a balcony. We walked through a crowded and smoky casino to find the elevator to our room. The directions reminded me of National Lampoon's Vegas Vacation! Walking into the room was like being trapped in front of a speaker at a rock concert. We could not speak to each other without yelling. Back to the desk we go, and were offered an upgrade to the quiet tower (which we had already pre-paid in advance) for only $175.00 for EACH of the 4 nights. Unbelievable! They were offering us a downgraded suite with no balcony without financial compensation or pay an extra 700 dollars for what we were supposed to have!
To make a long story short, a bell hop named Dan who came to carry our luggage during our downgrade to the quiet tower saved our stay. He talked to his manager and we were given the room we had booked through our travel agent the next day. No apology from management for the inconvenience.
I did hear a roumour that this property was bankrupt. No wonder considering the service. No way this hotel should be 5 stars.
- Official Description (provided by the hotel):
- The Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip directly between CityCenter and Bellagio. The resort’s uniquely vertical multi-tower design offers spectacular views of the vibrant city. The new 2,995-room resort features oversized, residential-style living spaces with expansive, one-of-a-kind private terraces. The Cosmopolitan’s luxurious resort amenities include a 100,000-square-foot casino; Sahra Spa & Hammam; three unique pool experiences at The Pool District; Marquee Nightclub & Dayclub at The Cosmopolitan, a multi-level integrated nightclub; and 150,000 square feet of state-of-the-art convention and meeting space. An eclectic lineup of new-to-market retailers include AllSaints Spitalfields, Beckley, CRSVR Sneaker Boutique, DNA2050, Droog, Molly Brown's Swimwear, Retrospecs & Co, Skins 6|2 Cosmetics and STITCHED. Signature restaurants include Blue Ribbon Sushi Bar & Grill by restaurateurs Bruce and Eric Bromberg; Comme Ça by Los Angeles Chef David Myers; Estiatorio Milos, by international restaurateur Costas Spiliadis; Holsteins from Block 16 Hospitality; Jaleo and China Poblano restaurants by acclaimed Chef José Andrés; Scarpetta and D.O.C.G. by award-winning Chef Scott Conant; and popular steakhouse STK from The ONE Group. ... more less
- Reservation Options:
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- Also Known As:
- The Cosmopolitan Of Las Vegas Hotel Las Vegas