I wanted to share my most recent experience at Hooters Casino Las Vegas. I just got back from a recent 5 day, 5,000 person convention at the MGM Grand. My group contains 20 people. After our meetings several of my associates wanted to learn how to play Craps. I visit Las Vegas often for pleasure and really enjoy the game. Several of my associates wanted to play and with the table minimum often too high, I suggested the short walk to your Casino where a $5 game is perfect to learn on and have a lot of fun! I just wanted to break this down and put it in perspective for you because we went from having a great experience, to one that left me with a “never again” feeling.
January 28th, 6:30pm. 4 people in our party. We came and each dropped $100.00 down each to play at Craps. We really enjoyed ourselves! We had awesome service by Eddie and team. Really helped us a lot along with plenty of funny jokes to keep us around and enjoy our time. Shift change at 7pm with the ladies coming on. Lacy and team again with plenty of humor and helpful hints to keep us playing!! Very nice people who made the game FUN!
January 29th, 9pm. The word at the MGM is that your place is “the place to play”! I didn’t attend this evening but the word the next morning was the same dealers and a heck of a lot of fun!
In the meantime everybody was asking me for a lesson, good bets, bad bets Etc. I suggested we head over again on the 30th and ALL our invited for this great guest experience.
January 30th, 10pm to midnight. I came with 12 of my people (all guys and 1 girl). We were met by a young bald dealer “Steve” I believe and had to be in his 20’s. We also had Lars as a dealer as well. After some explanation to my team, 1 by 1 each came up and put there $100 down to play with about $1200.00 on the table in total. I stood back to observe and watch. They were having a good time, hooting and hollering. The impression I got from Steve, Lars and team was “we are a team who prefer to stand around in our empty Casino, talk amongst ourselves and make fun of the average Joe who wants to come up and learn”. Here are few of the choices phrases heard by Steve to his peers, as each one of my people began to come up to play. Steve would say things like” I can’t believe another player” . To my boss after breaking his $100 hundred dollar bill “You can’t play if there isn’t a chip holder” We figured it out amongst ourselves and shuffled down to make him room. To our only girl “miss, you need to pay attention”. My head was spinning now by this young man. I flat out told him “you be nice”. He said “Sir, I am in charge here”. Our girl was so afraid to play now she pulled her chips off and told me she was just too uncomfortable to play. The rest of my crew continued on as they didn’t understand a fun dealer trying to help VS a know it all who is condescending. Casino craps is new to them. Lastly as Steve was going to break he told his switch out partner “let’s make some money”. I assume he meant don’t help these suckers learn or win. I think young Steve was annoyed by the fact that he had to work rather than stand around at his empty table (his end was full).
I was trying to figure out who was running this Casino so I could speak with him. Other than us your place was pretty empty, and I was beginning to understand why. I did see a pit boss that for the entire time we were there would not break the half-way point in the pit to check on us. I watched as he hung out at and spoke to the girl running the roulette table (it had no players) and refused to come down and check on his players. About 4 players in total at the Blackjack tables and that end of the pit, I finally came up to speak with him. He is middle aged, black hair and black plastic framed glasses. He was pleasant and wanted to hear what I had to say. I explained the sarcasm coming from Steve and Lars. He shook my hand and assured me he would address the situation. I simply stated that people should not be talked this way. I made a suggestion that I should get my group and head back to the MGM to play. He didn’t want that.
I left my team there to play and left the Casino to head back to my room. In total I suggested to about 30 people who were losing heavily at MGM to visit you, they did for approximately $3000 I would guess. I wanted to break it down for you because we had awesome service (cocktail waitress, cage girls and Mad Onion staff) and plenty of friendly dealers, in the future though I may suggest other Casinos.
I want to thank you for taking the time to read this letter. I know it’s long but thought you should know. Please feel free to contact me at your convenience if you wish. My opinion will also be shared on “trip Advisor”.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.