Booked the Elara due to its pool being in the sun in November and for a room with a kitchen. We booked 2 months in advance and even confirmed with the Elara that the pool would be open during our stay. We arrived to find the pool closed. We have been given 3 reasons why the pool is closed. The hotel management isn't the least bit bothered by the fact they ruin people's vacations. Elara guests are permitted to use other HGV pools, but they aren't offering shuttles to the other hotels, they aren't reimbursing for taxis or paying for food and beverage. Brutal. So, you pay more for a suite than a hotel room elsewhere, you can't use the food and beverage you have in your suite because you are elsewhere. Staying at the Elara is a waste of money. Oh ya, there are no signs of any pool reservations going on, which is what they are trying to tell people.
The rooms are tired. There is a serious lack of anything in the kitchen. You pay for a suite with a kitchen and then have to keep calling housekeeping for an extra glass, plate, a cutting board, a knife, etc.
I will never stay at a HGV or a Hilton hotel ever again after so many lies by the Elara.
- Official Description (provided by the hotel):
- Ideally located in the heart of the most desirable location in Las Vegas, Elara, a Hilton Grand Vacations Club-Center Strip, provides an unrivaled resort setting. Towering over the center of the Las Vegas strip, the sleek 52-story tower is adjacent to the Planet Hollywood Resort & Casino complex and offers adjoining access to the 170+ shops and restaurants in the Miracle Mile. Just across the street, find the Cosmopolitan of Las Vegas and City Center to experience the best of Las Vegas. The hotel is also conveniently located to the I-15 freeway and only four miles from McCarran International Airport, Las Vegas Executive Air Terminal and Signature Flight Support. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, EasyToBook, TripOnline SA and Tingo so you can book your Elara, a Hilton Grand Vacations Club - Center Strip reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Planet Hollywood Towers Hotel Las Vegas