I'm a platinum with Marriott and a silver with Hilton. I travel a lot. This is my only negative review in 30+ years of traveling. HGV called me several times after 11:30pm before my trip. I said it was to late to be calling. I was told that I have to understand HGV is on west coast time. I received my confirmation e-mails in Japanese. Prior to arrival I was told, not asked, that my tour appointment was being changed from 9:00 am to 2:00 pm. Therefore, I had to change my itinerary to meet yours. It took 29 minutes to be spoken to for check in. When asking the clerk for restaurant (dinner) information I was told to come back at 9:00am and talk to the Concierge. Upon exiting the elevator (23rd floor) it smelled like spoiled milk. The room (2318) was smaller than a Residence Inn standard room. The soap dish had soap scum from the previous occupant. The room didn't have tissues for two days. The trash cans were not emptied twice. I filled the bathtub with warm water, got in, turned on the jets, and they blew out chunks of black mold. I was bussed from the Elara to another hotel for my tour. This felt like bait and switch. My tour guide was outstanding. If we were in Columbus, Ohio I would have stolen her away and made her one of my sales reps. I had such a bad experience that there was no way I would become an owner of a Hilton Grand Vacations package. Marriott will stay my primary hotel. However, I am thinking of moving Hilton from my secondary to third place (swapping with Hyatt.) I did not feel the Elara was an elite hotel. It was not a Grand Vacation. I felt that the Elara was a low end (Marriott Residence Inn) business hotel.
- Official Description (provided by the hotel):
- Ideally located in the heart of the most desirable location in Las Vegas, Elara, a Hilton Grand Vacations Club-Center Strip, provides an unrivaled resort setting. Towering over the center of the Las Vegas strip, the sleek 52-story tower is adjacent to the Planet Hollywood Resort & Casino complex and offers adjoining access to the 170+ shops and restaurants in the Miracle Mile. Just across the street, find the Cosmopolitan of Las Vegas and City Center to experience the best of Las Vegas. The hotel is also conveniently located to the I-15 freeway and only four miles from McCarran International Airport, Las Vegas Executive Air Terminal and Signature Flight Support. ... more less
- Reservation Options:
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- Also Known As:
- Planet Hollywood Towers Hotel Las Vegas