We stayed at the Elara Hilton Grand Vacation Club 28 October -31 October 2013. We have stayed at the other two other Hilton Grand Vacation Club locations in Las Vegas many times and liked that there was not a casino and were for the lack of better words – quiet. While planning this recent trip to Las Vegas I had considered returning to my favorite Mega-Resort/Casino – The Encore. However, I wanted the Hilton Honors points and since the Elara is centrally located on the strip, I thought to give it a try.
The Elara is the former Planet Hollywood time share property that went bankrupt. You can see the over the top colors and styling the moment you arrive at the property and you cannot miss the Elara Tower from anywhere in Las Vegas.
The valet is $15 a day and I think a bit outrageous when the property is attached to the Planet Hollywood Casino/Resort which doesn’t charge for valet parking. The valet is on a lower level than the hotel lobby so there are oddly placed escalators to the lobby level for check in etc. The check in process went smooth enough and I was asked if we wished to upgrade to a penthouse for “half price”. Since we were in a 1 bedroom suite with king bed, we opted to stay with our original choice. After completing check-in, we headed to the elevator and found a security guard checking for room keys and also checking that your room key actually worked in a mock room key box at the security station. I think this is a nice security touch.
We had room 5230 on the “VIP” floor. The room is a huge one-bedroom suite with a kitchen, dining area, wrap-around leather sofa, pushbutton controls to lower/raise the curtains, projection TV, king sized bed, whirlpool tub, washer/dryer and a bunch of TVs. My partner made a pretty accurate comment that Las Vegas rooms try to make up for the lack of design by adding more televisions. Elara room 5230 has 5 televisions!
The room is showing a bit of wear and tear and to be honest the colors are dated. I have stayed at the Planet Hollywood Resort next door and if you were to add some mundane Hollywood movie prop/memorabilia, you wouldn’t notice the difference between these two properties. Hilton needs to really spend some money on the Elara to bring it up to their usual style and standards. The HGVC further down the strip is older and in a lot better shape.
The HD projection TV (on the living room area shade) is a gimmick. I honestly think unless you are watching sports or porn, this is useless because from the 52nd floor the view is all you should be looking at through the windows! We had a south facing room which gave us clear sight of MGM, Luxor, MGM Signature, Aladdin, New York New York and the airport runways. The view at night was quite awesome. Even 52 floors up, the roar of motorcycles and screaming police/fire/ambulance sirens are clear as a bell. Speaking of the view, our windows had what looked like paint drips/smears on the outside. We figured out this was bird poop! SERIOUSLY! Bird poop is streaked all the way down the south facing side of the hotel and is apparent in massive quantities when you are facing the tower. I MEAN REALLY? WASH THE DAMN WINDOWS! It was a bit embarrassing when folks found out where we were staying and their comments were always “Oh, the poop covered hotel”.
We found that cutting through Planet Hollywood’s shops and through its casino, we could easily get to the Paris and Bellagio. Same stores you will see at the Forum Shops, Fashion Show mall etc – nothing special – keep walking.
One item that I really want to be mention: there is no housekeeping after 6pm! We called to get more towels and have the bed made etc while we were out at a show (6:30PM). The person on the phone informed me that housekeeping “goes home at 6PM, but we can refresh your amenities”. Ummmm – WHAT??? No housekeeping after 6PM? I actually laughed out loud! I brushed it off, went to our show and came back to find our “refreshed amenities” amounted to a trash bag with soaps, shampoo on the bathroom floor and a stack of towels thrown on the bathroom counter (see pictures I added to this review).
Overall I should have paid closer attention to the reviews (lesson learned) and not try to save a dollar in Las Vegas!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience with us. I am glad that check in went smooth and that we were able to provide you with a high floor with amazing views of Las Vegas! Our 1 bedroom suites do have a lot to offer and the projector screen is there to enjoy but I do have to agree that the views should be enjoyed as well. We are in the process of remodeling some of the rooms to a different decor so that we are able to provide a room that can appeal to all of our owners/guests. The building itself is only 4 years old and we actually have a lot of guests that love the look of both rooms. I apologize about the windows that were dirty from the outside and we do have them scheduled to be clean this week. Unfortunately, the process is quite detailed to clean the outside of our Tower and does take some coordination and a little help from Mother nature as we are unable to send someone over the edge of the tower when it is windy. The majority of our Housekeeping team does work during the day but we always have someone here to make sure that our guest needs are satisfied. I will be following up with my Housekeeping team to share your comments and will also go over how requested items should be delivered and placed in the room.
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Stephen J. Arent
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.