The Elara is a very nice facility. The pool is nice but the service at the pool wasn't very good. I tried calling the front desk many times, but no one ever answered. Maybe I don't know how this hotel is supposed to work, but housekeeping didn't take very good care of us. We were there for 9 days and received clean towels the day we arrived and one other time - after we called housekeeping. Room was nice, but the service level was less than expected.