Apologies for the lateness of this review - I spent so long researching our trip and posting on the LV forums beforehand but have only just got around to writing this review.
I'll try to give you a little background on our trip and then layout the good, the bad and the ugly.
My husband and I stayed at the MO in February 2010 for 8 nights along with my parents. I've been to LV a few times before with my work but this was the first time I was going for pleasure. As this would be the first time for both my husband and my parents I wanted everything to be perfect so did many months of research prior to our trip.
I've stayed at the Palazzo on previous trips and thoroughly enjoyed it so made a reservation there as part of my first research. A few weeks later I also got a good rate for Encore so did a booking there too. While further surfing I found an incredible deal on city and show.com for the MO. The only issue was I had to pay up front and the MO was not yet open so I had no reviews to enable me to make that big decision. Having stayed a other MO's and by asking LV Forum experts I took the gamble and made the city and show reservation. I rang the hotel a few days later and they confirmed the booking for both my husband and I and my parents and asked us if we had any special requirements. I think with tax we paid about £139 a night - bargain in my eyes.
So to the actual trip......
We landed at McCarran, grabbed our hire car and headed to the MO. Contrary to later reviews we found the entrance to CityCenter and the tunnel to the MO very easily although some taxi drivers during our trip did struggle.
As we pulled up we were greeted by the top hatted bellboys who asked our last name and radio'ed our arrival up to the main reception. Our bags were quickly whisked away although we asked for our golf bags to be stored - "no problem Mr XXX" came the quick response.
We were escorted upstairs in one of the three elevators that leads from the lower lobby and shown to the reception desk. We were very warmly greeted by our names and informed that my parents had arrived safely the previous day (they came a day earlier than us and left a day earlier) and were settled in. We were then given cold towels and jasmine tea presented beautifully with an orchard. A quick check in later (5 mins max) we were shown to our room.
A quick tour of the amenities followed and we were left to unpack. A few moments later the light for our valet closet went on and we opened it to be greeted by an MO bag which upon inspection contained golf balls, a presentation box of spa oils and a wonderful hand written note from the lovely girl on reception who had checked us in. In the few minutes it had taken for us to be escorted to our room and shown around she had written a card saying what a pleasure it had been to meet us, check us in and that she hoped we enjoyed our golf and spa treatments - something we had discussed briefly during check in - wonderful service.
Our room was beautiful and although not big by LV standards was perfectly adequate for our stay. I loved the valet closet which turned out to be handy as we had to use it to access our room on two occasions (more about that later).
The bed was extremely comfortable although the sheets were still a little new - a few more wash cycles and they would be perfect.
The bathroom was great with good lighting, perfect for applying my make up and the amenities provided were excellent especially the hair straighteners. The bath was great - perfect to lay back and soak in.
The wardrobe section of the room was good too although it was a little tight for hanging space for our eight days.
Now for our slight problem - in our first three days we got locked out of our room three times - the first time in the afternoon and we were let in by security within 5 mins and our keys reset but the second and third time it was close to midnight each time and a major inconvenience as we had to wait for security for 15 mins each time. They arrived with a machine to reset the lock but when that failed I showed security how to open the valet closet and reach through to open the door. Not wanting this to keep happening as there was obviously a fault with the card reader on the door, I called the Duty Manager who was extremely apologetic and offered us an upgrade to a Premier room. He even arranged for all our belongings to be transferred to the same place in the new room. The next morning we left early and returned later in the afternoon to collect the keys to our new room. It was fabulous! Whilst I appreciated the cosiness of the standard room I loved the bathroom and closet space of the Premier room.
We ate a few times in MOzen, used the bar and had afternoon tea and all were fabulous.
So apologies for the long review - here are the good, the bad and the ugly:
The service is just fabulous, everytime we left or arrived we were greeted personally by everyone we passed.
Attention to detail.
The afternoon tea - just yummy and very sophisticated
The reception being on the 23rd floor kept riff raff from gawping around the hotel
The lack of casino meant for an oasis of calm and feeling of tranquility
The spa - hot stone massage was brilliant
Cucumber and cilantro margarita in the Mandarin Bar
Just the lock issue
Nothing at all
In summary I cannot recommend the MO highly enough if you want a peaceful, professional, service rich oasis of calm in Las Vegas. We're returning in November and I cannot wait!
- Official Description (provided by the hotel):
- Mandarin Oriental, Las Vegas is one of only six triple Forbes Five-Star hotels in the United States and is the only hotel in Las Vegas with Five-Star recognition for the hotel, Twist by Pierre Gagnaire restaurant and The Spa. A sophisticated sanctuary of modern elegance prominently situated at the entrance of CityCenter, Mandarin Oriental has made its mark as the ultimate urban resort destination in the heart of the Las Vegas Strip. Designed entirely by interior designer Adam D. Tihany and architecture firm Kohn Pedersen Fox, Mandarin Oriental brings to Las Vegas a new standard of style with stunning suites, captivating architectural design, unique restaurant and bar venues, and the legendary hospitality of Mandarin Oriental. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Mandarin Oriental, Expedia, Tingo, Priceline, Travelocity, TripOnline SA, BookingOdigeoWL, Hotels.com, Despegar.com and Otel so you can book your Mandarin Oriental, Las Vegas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mandarin Oriental, Las Vegas Hotel Las Vegas