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“Over the top” 5 of 5 stars
Review of Mandarin Oriental, Las Vegas

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Mandarin Oriental, Las Vegas
5.0 of 5 Hotel   |   3752 Las Vegas Boulevard South, Las Vegas, NV 89109   |  
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Ranked #1 of 274 hotels in Las Vegas
Mansfield, Ohio
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Over the top”
5 of 5 stars Reviewed February 15, 2014

We moved to the Mandarin Oriental after leaving another hotel we were not happy with. It was such a great experience. I liked the fact that you don't have to walk a half mile through a casino to get to your room. And the service was outstanding. I had a business friend meeting my wife and I for dinner. I notified the door staff of where she should meet us and and who to look our for. She was also very impressed and commented she had never been greeted at a hotel like that before. The rooms are clean and loaded with technology. The location is great as Aria and Crystal Shopping Mall are right beside it. If you want to try a stay outside of the casino hotels this is a must try.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (702)
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London
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 15, 2014 via mobile

great hotel, fantastic experience. Staff, rooms, decor, comfort, location, view, breakfast all exemplary. let down by poor and indifferent service at lobby level cocktail bar but that is easy to avoid.

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manalapan, New Jersey
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 14, 2014

In the middle of what often feels like chaos in Vegas, you have this hotel -- a welcome retreat. It is beautifully appointed and impeccably maintained. The restaurants are also excellent. But what distinguishes the Mandarin Hotel from all the others (and we have stayed at every 5-star hotel in Vegas) is their outstanding customer service. In every corner, you will find staff who are attentive, friendly and sincerely interested in making your stay the very best it can be. This will now be our first choice hotel!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 13, 2014

The. Mandarin Oriental Las Vegas is indeed one of the finest hotels I have had the chance to stay in. It's posh, elegant and just precious enough to make even the most common of us feel like an A-list celebrity.
From the 28th floor lobby with its polished marble and even polished-er staff, to the very civilized fact that they don't have a casino, which means no smoking ANYWHERE on the premises.
Their Sky Bar offers a cocktail list fitting to the luxurious surroundings as well as widow seats with views of the city that leaves one breathless, particularly at night.
The hallways are done in black marble and red and black carpeting reflecting the decor of 1920's Shanghai. All the common areas are delightfully scented with mandarin orange...of course!! I find scented establishments sometimes cloying, but this wasn't too heavy.
Our standard room was inaccurately monikered, as though regular in size, the decor and attention to detail and extras was way above standard: plush king sized bed with a mountain of downy pillows and even downier duvet! A desk and chair, with a chaise-longue and coffee table. The entire rooms electronics, lighting, curtains and TV were all operated by a touchpad that was next to the bed. Not an iPad mind you. This was about 5 pounds and a little more PC than MAC in its user friendliness, but still fun to play with.
A huge bathroom with a soaker tub and separate glassed in shower. His and her sinks and a cute TV hidden in the mirror. The toilet was privately separate from the rest of this spa-like room with a tastefully frosted glass door.
There was also a nice separate foyer area with plenty do closet and storage including a valet cupboard which allowed access from the hallway in which one could place ones shoes and have them magically return polished in a few hours at the push of a button; free of charge of course.
The room service menu was wonderful, and we enjoyed hot and scrumptious breakfasts delivered in a rolling hot box which doubled as a dining table beautifully laid with linens and all the little trappings of a nice in room meal: the little jams, mini ketchups and baby Tabasco bottles; our suitcases rannethed over with take home goodies! We had gourmet jam for our own weekend breakfasts in bed for weeks!
We opted to spoil ourselves with their Spa pedicures. BEST PEDICURE EXPERIENCE EVER HANDS DOWN!!! Hot eye covers, jasmine tea, full leg massage...an hour of bliss. Not to mention the all day access to the spa's bathing area which can only be described as Aqua Nirvana.
There was aromatic and dim led-lit steam rooms with gentle music playing. Soaker jacuzzi beds overlooking the stunning view of the city and mountains. Rain shower experiences that combine different water sprays, jets and steams with sounds to recreate jungles, rain forests and other delights. Dry stone saunas. Even a relaxation room with fresh teas and apples and comfy beds on which to recline while awaiting a treatment. The whole area was dutifully attended by 2 Filipino gents who were attentive to every need: bottled water, towels, toiletries, anything one might require.
The outdoor pool area had 2 long heated pools as well as 2 hot tubs which were only lightly populated as it was Thanksgiving and a tad chilly outside.
At the poolside cafe we enjoyed a wonderful Caesar salad and a fresh roll from their sushi bar.
This hotel is located at the south end of the Strip and only a quick walk over to MGM Grand if one is in the mood to hit a casino.
In all, I highly recommend this hotel on many levels. It is however expensive, but if you keep an eye out they do offer specials and upgrades so check their website.
Mandarin Oriental, thank you for the memories, and I hope soon to be entwined in your elegant environs again some day...sigh...

Room Tip: Pay attention not to walk by the elevator lobbies when in the room hallways, they drift by unnoticed...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 12, 2014

What a fantastic, modern, clean and luxurious resort hotel! From the moment that you pull up to the front door, you realize that this is a unique gem in Vegas. No screaming 20-somethings out front, spilling drinks and acting like 5-year-olds. Instead, you enter an oasis in the middle of the Strip - a calm, peaceful and beautiful environment. This hotel feels much more like a luxury condo building than a Vegas mega resort (and, since the top floors are luxury condos, this makes sense). The 23rd floor sky lobby adds to the whole experience - the views are spectacular, the staff provides the kind of meticulous service that you expect from a 5-diamond hotel, and the lounge and bar areas provide very elegant and comfortable seating for a sampling of high-end tea selections or a perfectly shaken, traditional martini. We stayed in Room 1233. It was at the end of a hall, away from the elevators and the core lobby. This room was very unique. It is on an angle - so, the bed faced the windows, toward the Strip. The bathroom was very luxurious and contained 5 ceiling-to-floor windows, looking north toward the Belagio - a very dramatic design. And, no worries about privacy - at the touch of a button, sheer shades descended from the ceiling to allow you to look out while experiencing some privacy. And, if you wanted complete privacy, with the touch of another button, the black-out shades descended. As others have commented, the linens were exquisite, the valet closet was a perfect touch and the room appointments were elegant and modern, yet cozy and warm. We used the fitness center twice - although mid-sized, it was never full and contained all the equipment you would want - even a Concept 2 rowing machine (my favorite)! Chilled bottles of water, towels and apples were available. The pool area was on the small side - but, very nice. The furniture out there was comfortable and angled so as to maximize views of neighboring buildings. Finally, if you're into casinos and gambling, the lack of a gaming floor in this hotel will not be a problem. The Mandarin Oriental is part of the City Center complex, connected to the Aria casino - a clean, newer and modern gaming experience. This was one of the best hotel experiences we have ever had. We highly recommend that you try this gem - especially if you want an oasis in the middle of the chaos and excitement of the Strip!

Room Tip: Definitely ask for Strip-view rooms - it's worth the few extra dollars.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 11, 2014

This is really a very good hotel except for one thing. Everything is extremely dim and dark. For example, you can't see the buttons on the elevator without stooping and squinting. In the business center I was able to locate the USB port on the computer with extreme difficulty because the lighting was terrible - about what you would find in a nightclub. In the room, even if you turn on every light in the place, something that is not easy given the complicated buttons, there are still dark areas where you can't see what you are doing. This may have something to do with the LEED certification, a dumb government plan to save energy and supposedly prevent global warming.

There is also a shortage of outlets - only 2 outlets at the desk. How hard would it be to plug in an outlet expander?

Everything is so complicated that they have a little booklet you can study on the technology features of the room.

I suggest they illuminate the elevator buttons in some way. In the rooms they need to boost the lighting as best they can. It is particularly annoying that you can't see the labels on the switches to turn on the lights until you turn on the lights. There is no excuse for the comical situation in the business center for which they charge by the minute.

  • Stayed February 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 10, 2014

I recently spent two nights here on a work/play trip with my boyfriend and adored it! It's so quiet, serene, and luxurious that you don't feel like you're in the hustle and bustle of Vegas at all. We stayed in a Mandarian Premier King room and I was blown away by the size of it. It also had an absolutely massive bathtub, which I loved. The service was also top notch; everyone from the front desk staff to the spa was so polite, friendly, and helpful. It's pricey (for example, $80 for room service breakfast for two) but worth it, in my opinion.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Las Vegas

Address: 3752 Las Vegas Boulevard South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Las Vegas
#1 Luxury Hotel in Las Vegas
#1 Romantic Hotel in Las Vegas
#1 Spa Hotel in Las Vegas
#3 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Las Vegas 5*
Official Description (provided by the hotel):
Mandarin Oriental, Las Vegas is one of only six triple Forbes Five-Star hotels in the United States and is the only hotel in Las Vegas with Five-Star recognition for the hotel, Twist by Pierre Gagnaire restaurant and The Spa. A sophisticated sanctuary of modern elegance prominently situated at the entrance of CityCenter, Mandarin Oriental has made its mark as the ultimate urban resort destination in the heart of the Las Vegas Strip. Designed entirely by interior designer Adam D. Tihany and architecture firm Kohn Pedersen Fox, Mandarin Oriental brings to Las Vegas a new standard of style with stunning suites, captivating architectural design, unique restaurant and bar venues, and the legendary hospitality of Mandarin Oriental. ... more   less 
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Also Known As:
Mandarin Oriental, Las Vegas Hotel Las Vegas

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