My partner and I stayed here with friends at the beginning of November for 3 nights and we requested to be near each other and were put on 3 seperate floors, But we spoke to them and the next day we were moved no hassle.
The staff at check in and out were fine. didnt really have anything to do with the rest of the staf at the hotel so cant comment.
The first room we were in was massive you could have had a party in there. The second room was still big but not as huge. The beds were ok, not the best I had stayed in but clean. I saw what people meant about the windows being dirty, but on the second day we were there they cleaned them and you really noticed it, so much better.
The spa at Ballys was amazing, attention to detail was good and they tendered to all our needs, no questions asked.
Overall I would say that the hotel was good. Your not in vegas to be in your room your there to explore and party/gamble. The loaction was great right in the middle of everything. I would stay there again if on a budget.
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