I have stayed here twice in the past so I "thought" I knew this hotel. My husband has Psoriatic Arthritis and has difficultly getting around and has to use a cane. We arrived very early so I knew we would not be able to get a room right away, no problems, we could gamble. I called one month in advance to assure I could have a room close to the central elevator and a refrigerator for medicine, I called one week before our arrival to check and then two days before our trip and each time was assured that our special needs would be meet. We were welcomed by Paul whom assured us that they could NOT guarantee us a room close to the elevator and if we needed a refrigerator we would be charged $10 a day, to which I said yes because my husbands medicine MUST be refrigerated. Check in was at 3 so I checked twice to see if our room was ready, the second time was at 2:50 and I was told that if I wanted to get into our room, that was ready, we would be charged $10, ugggg.
When I arrived to our room, furthest from the casino, no refrigerator, and not handicap friendly we were so emotionally and physically tired, we just gave up and accepted it. We called for our refrigerator and it was brought right up. It was warm so I placed a bowl of ice in it until it could cool off, guess what, it NEVER worked? Yes I had to add ice and use it as an ice chest to save his medicine. By the way for those of you who don't know about the medicine for PA, it is approximately $375 a shot, so you can imagine our concern. We did notice a light on our phone blinking and tried to retrieve it for two days hoping it was about the refrigerator, we never could get through.
The bottom line is we were shocked at the dehumanizing way in which my husbands needs were so blankly ignored. Shame on them!!
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- Stratosphere Hotel, Casino And Tower Hotel Las Vegas
- Stratosphere Hotel, Casino And Tower Hotel
- Stratosphere Hotel
- Stratosphere Las Vegas
- Stratosphere Hotel Las Vegas
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