For my second trip to Las Vegas (and my travelling partner's first time), I wanted to choose a hotel that seemed in the "mid-range." We couldn't afford the fanciest places, but wanted to avoid the dives. Boy, were we wrong. We based our hotel decision largely on reviews we found online, and Harrah's seemed to have a lot of good, balanced reviews.
I will start with a few positives.
1) The location was fantastic - pretty much in the middle of everything, we could walk to many attractions.
2) The bed was very comfortable.
3) Housekeeping cleaning service was acceptable (however, see notes below regarding housekeeping)
Now for the unfortunate stuff - the issues started the moment we arrived.
1)Apparently the new practice in Vegas is to try and charge $28 (or more) to check in 2 hours early. REALLY? So instead we checked our bags with their baggage check people and went out. We returned around 5pm, and had to wait over 40 minutes in line to check in. We finally get up to the counter to check in, and found that the requests we had emailed in had not been recorded (as we were told in our Reply email from the hotel). (Also noteworthy, is when we asked for early checkin via email, the $28 fee was never mentioned). The staff were rude and completely unhelpful, and made sure we knew we had prepaid and could not get a refund. (even though this had not been mentioned by us). I asked for the name and email address of a manager and was denied this information initially. Once they finally decided I was worthy of this information, they gave me a piece of paper with a handwritten name and email address. I was unable to read the letters and decided to just write this review instead. Apparently they have no interest in guest retention or solving guests' issues.
2) No WiFi. REALLY??? I had decided to travel light and not bring my laptop, only my iPad and iPhone. True, nowhere do they claim to have it, but it's the year 2013, it's kind standard these days. But apparently not here.
3) Confusing internet and phone charges. The website indicated that internet and local phone calls were included in the "resort fee" (Almost $20 per night). When we arrived to our room, there were charges listed for local calls. When my partner went to connect to the internet on her laptop, she was advised that there would be a charge (I think $13 per 24-hour period). She really needed to get online, so she agreed. I tried THREE separate times to ask the front desk about this, but the first two times decided it wasn't worth spending 30-40 minutes in line waiting. When I finally did find a shorter line, the front desk person (who was actually quite pleasant) told me that if the internet was charged to the room, it would be complimentary. However, if my partner had chosen to put it on her credit card, the charge would stand. Why is this information not made available to guests in a clear and concise fashion?
4) The hotel is in major need of a complete overhaul or demolition. It's so dated and grungy.
5) While housekeeping cleaning service was relatively good, the housekeepers enjoyed knocking very loudly on the door when the "DO NOT DISTURB" sign was clearly displayed and the deadbolt was on. We had very late nights, and were usually in our rooms until around 11 or 12, which can't be that unusual in Vegas.
6) Concierge was so incredibly rude! I was leaving the hotel for the day, and wanted to pass on a message to maintenance that the shower lever had fallen off. It wasn't an urgent thing, but I wanted it looked at at some point in the next 14 hours until I was back again. The usual 40-minute line was formed at the front desk, so I stopped at the Concierge Desk. The reason I stopped there was because the people standing behind the desk were wearing Harrah's uniforms and had Harrah's name tags. I asked the woman if she could simply pass the message on, and that I could even write it down if she wanted. She rudely told me that she wouldn't pass the message along because she doesn't work for the hotel and it wasn't her problem. REALLY??? Vegas customer service has really gone down hill!
So, in summary, I wouldn't stay here even if it was free. While riding the Deuce to Fremont Street, I noticed a motel-style property advertising rates that seemed way more of a value - and they had WiFi!!
- Official Description (provided by the hotel):
- At fun, friendly and action-packed Harrah’s Las Vegas, you’re always comfortable and welcome. At it’s location in the heart of the Strip, you’ll find a host of entertainment that extends throughout and beyond the gaming floor. Harrah’s is home to the hit show Defending the Caveman, the historic Improv Comedy Club and the ultimate celebrity tribute, Legends in Concert. For those looking for a bite to eat, unpretentious down-home cooking and laid back fun is a staple at Toby Keith’s I Love This Bar & Grill while The Range Steakhouse is sets the scene for an elegant dinner. After (or before) dinner drinks can be had at one of several bars – the newest being Numb, a frozen cocktail bar located right on the casino floor. For those looking to have fun outdoors, Carnaval Court Outdoor Nightlife is non-stop party just steps away from the Strip. Don’t miss the flair bartenders! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ, Expedia, Booking.com, Hotwire, TripOnline SA, Vegas.com, Odigeo, Otel, Hotels.com, getaroom.com and Agoda so you can book your Harrah's Las Vegas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Harrah`s Las Vegas Hotel Las Vegas
- Harrahs Hotel Las Vegas
- Harrahs Las Vegas Hotel