I want to start off by saying that Vegas is so awesome that my bad experiences may have been diminished slightly by the excitement of being there. My experience at Harrah's Las Vegas was themed Extreme Customer Service. Every member of the staff displayed either amazing customer service acumen, or a complete lack of understanding of the concept.
It started with check in. I had a late flight that was delayed quite a bit, so I arrived very late to see a moderate sized check in line. This was the slowest moving line ever. It seemed as though there was a problem with everyone's reservation. The manager and reservation attendant showed no concern for customers, and actually acted in a manner that would imply that the customers were all at fault. I waited in line for an hour before they opened the preferred lined to total rewards customers. The attendant there was great! She was very patient and accommodating (the opposite of the other attendant and the manager). Some people waited in the other line for over 2 hours.
The maintenance staff and casino attendants were all great. My advice is to be courteous and tip, you will be sure to get lots of drinks.
I had mixed experiences at the restaurants that fit my stays theme. I was either treated like a king or like dirt.
One more story. I was given coupons for the Mac King show (which was really good). When I went to buy the tickets they tried to upsell me. It was 5 dollars more for VIP seating. The girl just said it includes a buffet and better seating. Like a normal human being, I believed that this meant that 1.) there would be a buffet in the event and 2.) the seats would be good. The people who didn't get VIP had better seats than us and there was no buffet. They meant the buffet downstairs after the show. I know this sounds petty, but I was hungry. I would have selected the other show time had I known. Also, they failed to mention that the buffet wasn't free with VIP. It was half off. All in all, I had a great stay. I loved the room, pool, and casino.
- Official Description (provided by the hotel):
- At fun, friendly and action-packed Harrah’s Las Vegas, you’re always comfortable and welcome. At it’s location in the heart of the Strip, you’ll find a host of entertainment that extends throughout and beyond the gaming floor. Harrah’s is home to the hit show Defending the Caveman, the historic Improv Comedy Club and the ultimate celebrity tribute, Legends in Concert. For those looking for a bite to eat, unpretentious down-home cooking and laid back fun is a staple at Toby Keith’s I Love This Bar & Grill while The Range Steakhouse is sets the scene for an elegant dinner. After (or before) dinner drinks can be had at one of several bars – the newest being Numb, a frozen cocktail bar located right on the casino floor. For those looking to have fun outdoors, Carnaval Court Outdoor Nightlife is non-stop party just steps away from the Strip. Don’t miss the flair bartenders! ... more less
- Reservation Options:
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- Also Known As:
- Harrah`s Las Vegas Hotel Las Vegas
- Harrahs Hotel Las Vegas
- Harrahs Las Vegas Hotel