My husband and I stayed at Harrah's in Las Vegas from Monday, 21 Jan 13 through Thursday, 24 Jan 13. We were attending the International Builder's Show and had made reservations over 3 months in advance. When we arrived Monday night Harrah's said they could not provide the room with king size bed we had reserved. However, for an 'up charge' of $15 per night they had a room with a pillow top king size bed and two TVs. We didn't care about the TVs but we were tired from traveling all day so agreed to the additional charge although it felt a little like a 'bait and switch' situation. The second TV in the bathroom turned out to be pretty much useless since there was no remote for it. We never used it during our stay. We did want a room refrigerator but that also was going to be an additional $15 per day unless it was for medical reasons. Although my husband was on a restricted diet that did not qualify so, we opted not to pay the additional charge.
When we got into the room, I switched on the table lamp and it immediately began to hum. I called housekeeping and they did switch it out promptly although the man who brought the replacement could not understand why the loudly humming lamp was a problem for us.
We then went downstairs to the hotel's in house Chinese restaurant. The food was mediocre at best and not worth the prices charged. Service was O.K. but nothing special. After that, we went back to our room to go to bed since our bodies were still on East Coast time. I went to set the alarm clock in the room and found both alarms on it were non-functioning. At that point, I simply said the heck with it and used the alarm on my cell phone.
The next day I reported the alarm clock problem to the front desk. They did switch it out but told me I should simply have had the front desk give me a wake-up call instead. Annoyed by the tone, which implied I was ‘unworldly in the ways of travel’, I explained I was aware most hotels provide that service but I wanted an alarm and not a one time phone ring. Of course, I really had no way of knowing what amenities & services Harrah's provided because there was no binder in the room to tell me about their restaurants, amenities and services. There was a menu for room service and a placard about how to use the phone but that was it. We had to hunt for the ice machine and only found it when another guest pointed us in the right direction. I tried looking things up on their TV channel but it did not provide any useful information about the hotel itself.
Wednesday, I stayed in the room until around 1 PM because my back and hip were killing me from all the walking I had done the previous day. When I left the room, I made sure to remove the do not disturb sign. I also passed two housekeeping carts in the hallway. I did not say anything to anyone simply assuming my room would be taken care of while I was gone. After all, Vegas is a 24/7 kind of town, I would not expect housekeeping service to be simply relegated to the morning hours. When we returned that evening, after 9:30 PM, the room had not been serviced. The bed was not made, the towels had not been replaced, the trashcans were not emptied and the room had not been vacuumed. That was pretty much the last straw.
On Thursday evening when we returned from dinner, I asked to speak to a front desk supervisor. We waited over 12 minutes for someone to speak to us. While speaking with us he excused himself for a couple minutes to address another issue then returned full attention to our matter. I outlined for him everything I have written above and told him I'd received better accommodations and service from the Candlewood Suites in Fredericksburg, VA off of I-95 this past summer for less than Harrah's was charging me. I also let him know my two brothers-in-law, who had stayed at the hotel during this same time, had been unimpressed with their rooms as well.
He apologized and said my room should have been serviced. He also said I could have called down when I came in to find the room unmade and had housekeeping take care of it then. I did not point out the obvious, that it was too late and we were too tired at that point. We expected to come back to a clean room not have to wait while someone cleaned it late at night. The supervisor asked what he could do to remedy the situation. I should have countered with asking him what he could do for me. I was however too tired and too exasperated with my experience at that point. I said to start with he could remove the $15 per day up charge. He did so immediately but did not offer any other remedy or consideration for our less than stellar experience. I thanked him for listening and removing the charge but asked for nothing else. Perhaps I should have.
Overall, my husband and I were very disappointed with our stay at Harrah's. My husband and I are both military officers who have traveled extensively both in the US and abroad. Both of us have been to Vegas several times before and had far better experiences at other Vegas hotels. Quite frankly, I was surprised at the mediocrity that Harrah's displayed. We won't be going back to them next year when we attend next year's International Builder's Show. Nor will we recommend them to anyone.
- Official Description (provided by the hotel):
- At fun, friendly and action-packed Harrah’s Las Vegas, you’re always comfortable and welcome. At it’s location in the heart of the Strip, you’ll find a host of entertainment that extends throughout and beyond the gaming floor. Harrah’s is home to the hit show Defending the Caveman, the historic Improv Comedy Club and the ultimate celebrity tribute, Legends in Concert. For those looking for a bite to eat, unpretentious down-home cooking and laid back fun is a staple at Toby Keith’s I Love This Bar & Grill while The Range Steakhouse is sets the scene for an elegant dinner. After (or before) dinner drinks can be had at one of several bars – the newest being Numb, a frozen cocktail bar located right on the casino floor. For those looking to have fun outdoors, Carnaval Court Outdoor Nightlife is non-stop party just steps away from the Strip. Don’t miss the flair bartenders! ... more less
- Reservation Options:
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- Also Known As:
- Harrah`s Las Vegas Hotel Las Vegas
- Harrahs Hotel Las Vegas
- Harrahs Las Vegas Hotel