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“WOW! I'm impressed!” 5 of 5 stars
Review of Encore At Wynn Las Vegas

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Encore At Wynn Las Vegas
5.0 of 5 Resort   |   3121 Las Vegas Blvd. South, Las Vegas, NV 89109 (The Strip)   |  
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Ranked #6 of 272 Hotels in Las Vegas
Calgary, Canada
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 38 cities Reviews in 38 cities
55 helpful votes 55 helpful votes
“WOW! I'm impressed!”
5 of 5 stars Reviewed January 30, 2009

What a lovely hotel!! We enjoyed our 2 day stay here at Encore. The moment you walk in, all you see is RED. Red is the dominant colour in the decor. I love it! And Butterflies everywhere! Have you ever seen red chandeliers?

I notice there was a lot of security people in the hotel. There seem to be one security person at every pillar!

The casino is smaller but each section was an interesting mix of 1 cent, 5 cents, 25 cents, dolloar slots. It makes you walk around the whole place to find that perfect machine.

Check in was pretty smooth. Had to wait 20 mins for my room when we checked in just before 3p.m. They took my cellphone no. and called me when the room was ready.

The room - OMG!! I've never seen such a room from the moment you approached the door - there's a doorbell!! Not only that, there are 2 consoles to manage the lights & drapes in the room - one by the door and one on your nightstand. Wonderfully planned out. Sony plasma TV on the wall - lots of channels to choose from. The TV and phone even has your name on it!! The bed is soooooo good! The 2 bedded rooms have queen beds. There is a sitting room - black sectional - a little hard for me. Bathroom was huge - marble everywhere - freebies - shower cap, lovely Bambu lotion, shampoo, conditioner, vanity kit.

The turndown service was amazing. I came into the room later that evening and the TV was on. I thought it was turned off when we left the room earlier. Anyway, walked right in and saw that the 2 beds were turned down, chocolates on the nightstand, 2 pairs of bedroom slippers besides each bed - one pair Men's, the other, Women's - both pairs were on little white cotton rugs!! I kid you not!! Such service!!

There is a desk and 2 chairs for your business needs. Very nice.

I think the room needs more cupboard space or places to put luggage on.

All in all, Bravo, Encore!! I may have to go again for another Encore.

  • Stayed January 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Branson, Mo
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 30, 2009

My husband and I were celebrating our 13th anniversary,
and we both agreed it was one of the best vacations to
Vegas we've ever had. The beds were very plush and
comfortable, and our suite on the 28th floor had a fantastic
view of the strip. Check-in was a breeze and the young
women who checked us in was very polite and efficient.
The drinks while gambling were very strong and plentiful,
the decor was classy and festive. All the employees were
pleasant and helpful. We especially enjoyed Michelle at the
beach bar by the pool. The jacuzzi is open right now. The
walk over to the Wynn is a snap through the breezeway and
taxi drivers are always available to see the strip. Even
when we forgot our shaver and hairspray, housekeeping
came to the rescue in minutes. Thank you to Steve Wynn,
for a fantastic experience.

  • Liked — The suites are very spacious with comfortable bedding!!!
  • Disliked — Restaurants are very expensive!!
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 30, 2009

I have stayed at some very decadent and luxurious hotels. In comparison, the Wynn Encore ended up being just an "OK" experience. YES, the hotel was new and beautiful (although the original Wynn is nicer) but the front desk had MUCH to be desired. It was a disorganized mess... none of our special requests were taken care of although we called way in advance (our party was scattered all over the hotel - no rooms together... they couldn't even do something as simple as a late check out for us!) The last straw was when we checked in at 11 p.m. (after a VERY long flight) and one group in our party was given the most disgustingly messy room that I have ever seen. Newness and luxury don't mean squat to me at midnight when I want to sleep and it looks like someone threw a bomb in my room. I went downstairs and complained. The aloof "front desk manager" said she would take care of it. Mind you, this is a $300+ a night room. After much insistence due to our inconvenience she offers me a $50 dining credit. $50???!! At the Wynn Encore??! So I can buy what, a cup of coffee and some toast? And mind you, she didn't even offer... I had to prod her. The situation is not about the money... if I was looking for "value", I wouldn't be at the Wynn Encore. It was about receiving superior service, which we did not. We flat out refused the dining credit... we told her she could keep it. We went out to dinner and when we got back (SEVERAL hours later) the bed had been made, but the bathroom was still disgusting with used soaps, etc. Well, the front desk was called and after going ballistic, the party was given a new room and a $200 dining credit. The credit was nice... but this SHOULD NOT be happening at a hotel of this caliber!!! We should not be roving through a hotel like gypsies at 1 a.m. because we have to repack and move because the front desk and housekeeping seem to be functioning on two different planets. On the plus side, the employees of the hotel were wonderful... very nice and helpful. The service and attitude of the servers in the restaurants were wonderful. But that front desk NEEDS to get it together... it's a fiasco! All in all, we had a nice time because we are able to roll with the punches, but I can say that a very special birthday celebration was ruined due to the lack of customer service and care that we received from the front desk. They acted like they just didn't care... and the way that we were treated by them brought the point home. Mr. Wynn should spend less money of fabulous draperies and golden tassles and invest more in customer service training for his front line staff. Don't know about the rest of my party (it was six people in separate rooms) but as far as I am concerned, I will NEVER return to the Wynn Encore again!!!! I can spend a few thousand dollars at a much better establishment such as The Venetian and TRULY experience what service at an upscale hotel should be like. Peace out...

  • Liked — Rooms were well appointed and decor was elegant
  • Disliked — Snarly and incompetent front desk staff
  • Stayed January 2009, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2009

All I can say is Wow!

My wife and I stayed at the Encore 1/22 - 1/25, and loved every minute of it. Check-in took about 10 minutes, we asked for and got a high floor strip view. The room is big and amazingly clean. The bedding, bathroom, everything was perfect.

The casino is beautiful, and they actually had $10 craps tables going most of the time. I played for about 8-10 hours in total, and was up quite a bit of money until I wasn't any more. All-in-all I had one of the best gambling experiences I have ever had in Vegas. Everyone on the Encore staff is helpful, friendly, and seems to enjoy their job. The cocktail waitresses are very attentive and the drinks are s-t-r-o-n-g. My wife played a decent amount of slots, and qualified for the 2 free buffet tickets, hopefully we can use them next time we are there.

What else? Oh, the restaurants are all beautiful and the few we had a meal at were fantastic. Try the Oscar Benedict at the Society Cafe, (crab cakes instead of English muffins). Don't forget to charge everything to your room over your stay. The comp program right now is very generous and you would be surprised what you can get if you ask for it...

We liked everything so much, that we just booked another trip for early May so we can enjoy the pool. The price was great, and we just couldn't say no.

To everyone that is complaining about location, look at a map of Vegas. It takes a long time to walk anywhere, if you don't like it, grab a cab. There is a line of them outside the front door.

Steve, keep it up!! And, do you have an opening for a protégé?

  • Liked — Everything
  • Disliked — Nothing I can think of...
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 29, 2009

We spent 3 nights at Encore for our anniversary. We had such a wonderful time there and definately will come back again. Service is great every where we go. Staff is well trained and always provided service with a smile. Buffet was excellent, the crab legs and lamb were very good. Again, if Wynn is the best, then Encore is the best of the best.

JTM
Houston, TX

  • Liked — The room, decorations in casinos, restaurants
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 29, 2009

I reluctantly checked out of the Encore Las Vegas at noon today. The hotel is one of the finest I have ever experienced and I frequently stay at 5-star resorts all over the country. The staff is extremely helpful and courteous and greets you by name throughout your stay. The casino and restaurant selections are much smaller at Encore than at the Wynn, but with ease you are connected to all of the Wynn’s restaurants and casino with your RedCard and room key. Staff are positioned throughout the hotel to guide you to the proper area of the hotel for your needs. I also noticed more staff than on previous visits providing direct assistance to visitors at the Wynn.
The rooms are modern and very tasteful with thought put into the amenities, conveniences and décor. I have never stayed at a “hotel” that had a doorbell for every suite. The bedside controls for the drapes and room privacy buttons were very convenient (and fun to play with!). I was apprehensive after reading earlier reviews regarding the thin walls between suites, but other than some late morning maintenance happening on the floor below there was no problem with outside noise. The view of the strip was fantastic, only marred by the Wynn blocking portions of the east side of the mid-strip. It was too cold to utilize the pool, but warm enough to sit poolside to read through the complimentary morning paper that was delivered to the room each morning. Turn-down service was sporadic, happening only two of the three nights, but a thoughtful touch with slippers and chocolates placed bedside by the staff.
I normally play video poker at the Wynn, and continued there this trip due to the small selection of machines at Encore. Unfortunately at both the Wynn and Encore casinos, you are required to pay for drinks at the bar even while gambling on the machines inset into to the bar – something that needs to be reviewed by the staff at both locations. I proceeded to gamble on the casino floor (where your drink only costs the price of a tip) in lieu of paying almost $15 each for my drinks while gambling while sitting at the bars.
Overall, the experience and ambience at Encore is fantastic, and I will definitely return for another stay!

  • Liked — Personal service and everything that followed.
  • Disliked — Paying for drinks while gambling at the bars. Leaving the Encore!Ml
  • Stayed January 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 28, 2009

Stayed at the Encore Jan. 19 - 22, taking advantage of the three free nights comp offer from the resort (received via email). I have a Wynn Red players card, and probably accumulated a couple hundred points when I gambled at the Wynn in July 2008. I have never stayed at the Wynn itself, and the only comparable Las Vegas hotels in which I have stayed are The Venetian and Mandalay Bay.

Simply put, staying at Encore was the best hotel experience I have ever had in my many trips to Las Vegas (it made The Venetian seem like a Holiday Inn in comparison). Everyone at Encore was extremely friendly and all provided top-notch customer service. From the valets, to the registration clerks, to the housekeepers, to the security staff, I was always greeted with a smile, and made to feel very much at home at Encore.

The room itself was incredible, with plenty of space, a very comfortable bed, lots of closet space, and a huge bathroom. I loved the high-tech amenities such as the 42" LCD with HD, the iPod dock/alarm clock, and the bedside control panel (which operated the lights, the drapes, and the 'Do Not Disturb' doorsign for the room).

I did not eat at any of the restaurants at Encore, but did have a couple of meals at the Wynn buffet during my stay. I will do a separate review of the buffet, but let's just say that it certainly is one of the best -- if not THE best -- buffet on the Strip.

I played mostly slots at Encore, and had very good luck on one particular quarter machine. It being Inaguration Week, I played "Stars and Bars' and was rewarded with some nice-sized jackpots more than once. I also earned enough points for two more free Wynn buffets, which I plan to use on my return trip this summer. In addition, the cocktail service was impeccable, and the cocktail servers themselves were knockouts! Nothing better than being served a qualtiy adult beverage, by a beautiful woman, while actually winning some money in Vegas! :-)

Granted, this stay was free, but I would have no problem paying for a room at Encore. Viva Las Vegas!

  • Liked — The wonderful staff, the excellent customer service, the beautiful cocktail servers
  • Disliked — North Strip location
  • Stayed January 2009, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Encore At Wynn Las Vegas

Address: 3121 Las Vegas Blvd. South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Las Vegas
#5 Luxury Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
#7 Romantic Hotel in Las Vegas
#8 Family Hotel in Las Vegas
#9 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Encore At Wynn Las Vegas 5*
Number of rooms: 2034
Official Description (provided by the hotel):
Encore, the new signature resort in the Wynn collection, is now taking reservations. Encore complements Wynn Las Vegas' repertoire of accommodations, culinary offerings and leisure activities to include eleven new retail boutiques, seven new cozy bars and lounges, five new signature restaurants, one ultra-chic nightclub and a European-inspired spa and salon facility. Indulge in Encore's casually elegant approach to ambiance. Conceived as a collection of neighborhoods, the resort is designed to fill your stay with moments of discovery and evoke your sense of wonder. ... more   less 
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Also Known As:
Encore At Wynn Las Vegas Hotel Las Vegas
Las Vegas Encore At Wynn

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