I apologize that your stay with us was anything less than super. It seems like there was some confusion with your reservation and for that I am very sorry. We here at the Super 8 hold our employees to the highest standards of customer service and what you experienced is not acceptable and not up to our standards. It is my hope that you will give us another chance to serve you in the future as I feel that our property is a wonderful place to stay in Las Vegas with a great combination of location, low prices and great service. If you change your mind and would like to book with us again, I would like to personally assist you. You can reach me at any time at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8

Thank you for the kind words regarding our property. I'm pleased to hear that you continue to stay with us here at the Super 8 and that you continue to be pleased with our service and cleanliness. We appreciate your business and we hope you continue to use us whenever you find yourself in Las Vegas. If you have any questions, feel free to contact me at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8

Thank you for the kind words regarding our property. I'm pleased to see that you were able to take advantage of our Park, Sleep and Fly package. It is a wonderful deal that saves our guests alot of money by not having to park at the airport. I'm glad that you had a great stay overall and I hope you come stay with us again the next time you are in Las Vegas. If you have any questions, feel free to contact me at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8

Thank you for taking the time to review our property. It is comments like yours that help us to continuously better our property and customer service.

While I am glad to hear that you were satisfied with our location and price, I am dismayed to hear that you experienced some difficulties while staying here. In regards to your A/C unit, if you notify our staff that your A/C is either not working properly or is too loud, they would be more than happy to send maintenance to the room right away to rectify the matter or, if insufficient, to move you to a more satisfactory room. As far as not receiving maid service, sometimes the maids will not enter a room (DND on the door, door locked from the inside, etc) but there is always someone at the front desk 24 hours a day to bring you anything you might be lacking in your room.

I apologize if your stay with us was less than super but I hope this does not deter you from staying here in the future as I feel that the Super 8 can be a wonderful place to stay while in Las Vegas. We pride ourselves in continuously striving for the best customer service and I hope you give us another opportunity to serve you. If you have any questions feel free to contact me at any time at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8