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“Time share bombardment spoilt our stay at this Hotel.” 3 of 5 stars
Review of Luxor Las Vegas

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Luxor Las Vegas
3.5 of 5 Resort   |   3900 Las Vegas Blvd S, Las Vegas, NV 89119   |  
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Special Rate
$35 Rooms $20 F
Ranked #73 of 269 Hotels in Las Vegas
GreenLeadersSilver level
New Zealand
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Time share bombardment spoilt our stay at this Hotel.”
3 of 5 stars Reviewed March 13, 2014

We recently spent 6 nights at the Luxor while on holiday form New Zealand. Loved the room and the location. Unfortunately the whole stay was spoilt by the continual bombardment for days, of offers for "free show tickets" which is just a cover for being fooled in to attending a Time Share Company seminar to sell their goods. When we tried to book tickets for a Grand Canyon tour, the ticket chap could not be found and this was for more than 2 days trying!! Sadly the Time share folks were at the same desk so we got bombarded again!! We ended up leaving the Hotel & finding a ticket office up the Strip that could help!! What a shame that we will not come back to this Hotel because of this & will certainly tell our Kiwi friends not to bother staying there either.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Luxor Las Vegas, responded to this review, March 17, 2014
Dear Cathy K,

It is unfortunate to learn of the difficulties encountered during your stay. Rest assured we will address this matter with the appropriate managerial staff, so situations of this nature do not impede the satisfaction of future guests. Thank you for making us aware of your concerns. We encourage you to return again, so we can provide you with a superior resort experience the next time you’re in town.

Sincerely,

Lori P.

Guest Relations Manager
Luxor Hotel & Casino
guestrelations@luxor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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18,860 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4,004)
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English first
Miamisburg, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 13, 2014

Upon checking in we were advised that if we wanted to check into our room early we would have to pay an additional fee the clerk didn't care thet we had been up since 1am eastern standard time, on top of that there was the 89.00 resort fee (for services we wouldn't be using)we had just came in from ohio and needed to bath and relax. The rude front desk clerk had advised us that she would see if she could get the room ready for us. She'd asked for our cell phone number and said she would text us when it was ready. Well 3 hours later and no text we went back to the front desk where we had another rude front desk clerk that said we shouldn't have came back down there. She then proceeded to tell us that they did text us, which wasn't true, and had threw my licenses back at me! This is ny first trip to Vegas and my last at the Luxor!

  • Stayed March 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Luxor Las Vegas, responded to this review, March 14, 2014
Dear queenb937,

Thank you for your honest assessment. We sincerely apologize that your interactions with our Front Desk were less than exceptional and we would like the opportunity to speak with you further regarding these service shortfalls. If you could reach out to us at guestrelations@luxor.com, we would greatly appreciate it, as this valuable feedback can only help us improve and work to provide a flawless experience for our guests. Thank you for your constructive comments, we look forward to hearing from you soon.

Sincerely,

Kimberly M.
Guest Relations Specialist
Luxor Hotel & Casino
guestrelations@luxor.com
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Brantford, Ontario
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

The Luxor is a fantastic place to stay and have fun. Great staff and another great stay.

I choose the Luxor for its good location and excellent Tram service into the centre of the strip.

Great place to stay and great value



Room Tip: All rooms are great. The West Tower is great and close to the pool and spa.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Luxor Las Vegas, responded to this review, March 17, 2014
Dear Kyle M,

At Luxor, we understand the importance of consistency when it comes to providing our guests with an incredible resort experience. From our dedication to unsurpassed service, to our convenient location along the world famous Las Vegas Strip, Luxor is well known throughout the travel industry for offering fantastic property amenities at unbeatable savings. Thank you for allowing us to host your recent stay, and please hurry back!

Sincerely,

Lori P.

Guest Relations Manager
Luxor Hotel & Casino
guestrelations@luxor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2014

Wow! Vegas is amazing and so is the Luxor. We had a fantastic time and would highly recommend the Luxor to anyone.

We were blessed with great weather so it made the week even better. The all you can eat buffet was excellent and it is in a good location on the strip.

all in all a great week was had by us both

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Luxor Las Vegas, responded to this review, March 17, 2014
Dear Sheila A,

We are grateful for the amazing review! Thank you so much for your generous travel recommendation, and please don’t hesitate to call upon us again the next time you’re in town.

Sincerely,

Lori P.

Guest Relations Manager
Luxor Hotel & Casino
guestrelations@luxor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2014 via mobile

Wish I would have stayed here instead for my most recent visit march 9th thru the 12th of 2014 excellent service great food great check in and out loved the pool saw the jabbawockeez show which was awesome this trip my daughter loved the show!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Luxor Las Vegas, responded to this review, March 13, 2014
Dear dnismo2940,

Thank you for your wonderful comments! We could not be happier to see that your stay at Luxor met and exceeded your expectations! Between our relaxing pools, delicious restaurants, and five star service, our guests are always in for treat with us at Luxor. It is also great to know you enjoyed the world famous Jabbawockeez; a night of their synchronized dance routines is sure to impress any guest! Your patronage is appreciated, we look forward to your return.

Sincerely,

Kimberly M.
Guest Relations Specialist
Luxor Hotel & Casino
guestrelations@luxor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 13, 2014

LUXOR is a destination hotel -- meaning, stay here at least once to appreciate the engineering that went into make the "Pyramid" shape. We stayed in a Pyramid room for 3 nights to experience the slanted elevators and the view below from a high floor. SPECTACULAR but disappointing.

Several things were unpleasant surprise:
(1) Elevator 2 vibrates violently going to the 15th floor
(2) Being a 20-year old hotel, Luxor is showing her age with slightly ripped carpet/wallpapers, chapped paint, dim lighting in the hallway, mold in the ice machine
(3) No wifi in the room -- only an ethernet cable (RJ-45)
(4) No bath tub in the room -- only a shower stall
(5) Room and hallway (floor 14 and 15) smells dirty -- probably needs a good shampoo/cleaning
(6) Food trays and towels were left in the hallway for 3 days (1pm on Sunday and wasn't picked up until 11am on Tuesday)

Nice people at the front desk, food service, poker room, casino floor, etc. Good, prompt customer service and usually delivered with a smile. :)

Room Tip: Avoid the pyramid rooms. Pay a little extra for the East Tower Room, high floor.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Luxor Las Vegas, responded to this review, March 17, 2014
Dear BobbyE,

We appreciate your detailed observations, and will utilize your comments wherever possible to ensure your next stay with us is superior in every way.

Sincerely,

Lori P.

Guest Relations Manager
Luxor Hotel & Casino
guestrelations@luxor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 stars Reviewed March 13, 2014

We Wanted to try a different hotel and I'm so glad we did
Great service clean rooms very happy with our room the service was great very friendly staff and the view that we had from our room was great in general great experience
We're definitely going back to Luxor

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Luxor Las Vegas, responded to this review, March 17, 2014
Dear ReynaGR,

Nothing pleases us more than the positive feedback of another satisfied guest. Serving you was our absolute pleasure!

Sincerely,

Lori P.

Guest Relations Manager
Luxor Hotel & Casino
guestrelations@luxor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxor Las Vegas

Address: 3900 Las Vegas Blvd S, Las Vegas, NV 89119
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Las Vegas
#21 Spa Hotel in Las Vegas
#48 Family Hotel in Las Vegas
#59 Business Hotel in Las Vegas
#62 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Luxor Las Vegas 3.5*
Number of rooms: 4400
Reservation Options:
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Also Known As:
Luxor Las Vegas Hotel Las Vegas
Luxor Hotel Las Vegas
Luxor Resort Las Vegas
Pyramid Las Vegas
Las Vegas Luxor Resort
Las Luxor Vegas
Las Vegas Luxor Hotel

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