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“nasty habit” 1 of 5 stars
Review of Sunset Station Hotel and Casino

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Sunset Station Hotel and Casino
3.0 of 5 Resort   |   1301 West Sunset Rd., Henderson, NV 89014   |  
Hotel amenities
Ranked #16 of 27 Hotels in Henderson
Kingman, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“nasty habit”
1 of 5 stars Reviewed January 20, 2013

I have been using this hotel when flying out of Las Vegas for over nine years. I live in Arizona so it was an easy drive to catch early morning fights out of Vegas. I made a reservation in January for a return from a funeral that I had to fly out for. I told the reservation clerk that I would be checking in late and she assured me that with a credit card my room would be there for me. Well it wasn't they had given my room to someone else and didn't have another. Now if I had not been there to take the room they would have charged me for it, so they were hoping I would not show up this is a nasty little scram they were trying to run. This place has steadily gone down hill over the years. The final and last straw from me.

Room Tip: never ever count on your reservation being there in this place
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  • Stayed December 2012, traveled solo
    • 1 of 5 stars Service
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618 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Shanghai, China
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 16, 2013

For some reason I expected this to be an run down, run of the mill hotel, but it wasn't. We were pleasantly surpised by how nice our room was as well as the elevator lobby and most of everything else. The only negative is that the elevator to the hotel is not near the check in so there is a bit of walking to be done.

Room Tip: This is NOT a Las Vegas strip hotel/casino. It is in Henderson and is not near much of anything els...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 16, 2013

It was a beautiful a hotel, I loved it, I enjoyed it, and I would stay in it again. My only concern with the hotel itself was the hidden fee's they dont tell you up front when you are booking a room. But my over all experience was excellent. Also there is a buffet restuarant in there called the fiesta buffet I believe is to die for, excellent food, great prices, and excellent customer service.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 14, 2013 via mobile

This was a great place to stay, off the strip with plenty to do. Once you've stayed on the strip a few times the shock and awe go away. We were shocked at how large the room was for a casino hotel very nice. If you can, ask for a higher floor so you get some view. The room was clean and well decorated. House keeping and other staff were very attentive to any needs even though this was a 4 night comp stay. Lots of good choices for food, and if you get tired of gambling go see a movie at the theater inside the casino or go bowling also inside the casino. This was our first trip to Vegas that we didnt go to the strip even once.The outlying casinos have plenty to offer if you want a bit of a slower pace. Overall this was a great stay in our 3500 mile road trip. Hope this helps.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2013

we booked this because it was cheep and it looked like it was close to the strip , it isnt ! so cost us lots in taxis .the rooms were dated the bathroom was old but the beds were comfortable
The food was cheep in the hotel but the casino was old fashioned
When we checked out they charged us for the gym , which we didnt even know they had and when i complained that they hadnt told us about this charge or even that was a gym they said nothing
really woulnt recommend if you dont have children or are under the age of 70 !

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 30, 2012

I will start this review with a bit of a back-story. We never planned on staying here, I had actually never even heard of it before. We were in Vegas for our wedding & had a Groupon to stay at the Green Valley Ranch. Well the GVR had massively over-booked themselves & decided to bump all of the Groupon-users to their sister properties. I understand this happens, but the room was booked for the night before my wedding and the night of my wedding (so we could get away from the hustle & bustle of the strip where we were getting married) Needless to say I was insanely NOT IMPRESSED!!! (to be fair GVR did do a decent job at taking care of things & making sure I was somewhat satisfied, but I will NOT be staying there even with the promised free nights I've been offered) Back to the Sunset Station....

I arrived late in the evening with my mother & sister. I was very unhappy due to the events that had happened, but did my best to not take it out on the SS. I reached the front desk after a woman basically told the guy off (another happy Groupon person who was bumped) The gentleman was more than accommodating & very sweet when I busted out into tears for the millionth time that day. He checked his system & apologized he could not give us a suite as the hotel was at capacity due to the GVR mess up, I had not even asked for this. We went up to our room & found it to be very large and clean. We had a nice meal at the Italian restaurant (name slips my mind right now)

The next day I spoke to the GVR who then called a manager & managed to get me & my husband changed to a HUGE suite for our wedding night! It was beautiful and had a bar & living room & was just amazing! It was just the 2 of us, but it was so nice to have such a lovely space after dealing with so much stress!

Basically everything at the SS was beyond expectations. The Italian restaurant was delicious, the buffet was great for the price (free in our case, but I would gladly pay the prices they list), the staff was incredible & the casino had a wonderful vibe & we were able to stretch our dollars and play a long while.

We are happily planning on coming back next time we are in Vegas to enjoy a night away from the strip. Thank you Sunset Station for saving the day for our wedding :)

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
135 reviews 135 reviews
65 hotel reviews
Reviews in 56 cities Reviews in 56 cities
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed December 28, 2012

We spent a night here just before New Year's, and got a great rate. Imagine our surprise when we checked in and got a an upgrade to a King Suite. The suite was HUGE, with amazing views from floor to ceiling windows in both the living room and bedroom (it's a corner suite), had 5 telephones, a wet bar with fridge, two large flat-screen TV's, three closets, a powder room, and a huge bathroom with a jacuzzi tub, separate shower, his & her sinks & make-up vanity. There was also a living room and dining area. We did not want to leave when our check out time rolled around... If you can get an upgrade to this suite, it really is lovely, and I would highly recommend it.

Wi-Fi was included along with a paper in the reasonable "resort fee", and there is a Starbucks downstairs for the morning. We also enjoyed the "Gaudi bar", reminded us of our trip to Barcelona!

Room Tip: the higher the floor the better the view!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Station Hotel and Casino

Address: 1301 West Sunset Rd., Henderson, NV 89014
Location: United States > Nevada > Henderson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Henderson
#4 Top resorts Hotel in Henderson
#14 Romantic Hotel in Henderson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sunset Station Hotel and Casino 3*
Number of rooms: 457
Official Description (provided by the hotel):
Located on more than 98 acres and 457 rooms in the heart of Henderson, Nevada, Sunset Station Hotel and Casino is conveniently located near Lake Mead, Lake Las Vegas, Galleria Mall, Sam Boyd Stadium, golf courses, recreation areas, and other renowned restaurants and shops. We offer panoramic views of the glittering Las Vegas Valley and high desert mountains. From Sonoma Cellar, one of Las Vegas’ finest steakhouses. To Grand Cafe with gourmet tastes at café prices. To Cabo, one of the best Mexican restaurants in town. To Feast Buffet, voted Las Vegas Best Buffet numerous times by the Las Vegas Review-Journal. To a huge food court with some great options for quick eats. Nobody does dining better than Sunset Station. The Las Vegas Review Journal gave Sunset Station the nod as “Best Slots” and “Best Video Poker”. And that’s just one indication of how fabulous the Las Vegas gaming is here. We have the latest and greatest games in the Valley including thousands of Jumbo Penny and Jumbo Dollar slots, the most 100% payback video poker games, table games, bingo, keno, live poker and a thrilling race and sports book. No place offers you greater gaming value for your dollar or more chances to hit the jackpot. The nights really heat up at Sunset Station. We have some of the best live music and concerts in Las Vegas. Plus some great, intimate lounges and bars. And the most family attractions you’ll find in town. With more than 13,000 square feet of event space, Sunset Station turns any corporate meeting or event, wedding, birthday or special occasion into the most unforgettable experience. ... more   less 
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Also Known As:
Sunset Station Hotel Henderson

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