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“Customer Service Made All The Difference” 5 of 5 stars
Review of Residence Inn Las Vegas Henderson/Green Valley

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Residence Inn Las Vegas Henderson/Green Valley
3.0 of 5 Hotel   |   2190 Olympic Avenue, Henderson, NV 89014   |  
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Ranked #13 of 27 Hotels in Henderson
Phoenix, Arizona
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Customer Service Made All The Difference”
5 of 5 stars Reviewed 5 days ago NEW

I arrived at this Residence Inn around 7:45pm, just missing their Happy Hour by 15 minutes. However, the Front Desk agent, Clyde, went out of his way and retrieved a plate of food for me to enjoy. (Wasn't in the mood for frozen lasagna in their Market). Made my stay more at home. Thanks, Clyde.

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell H, General Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review, 3 days ago
Dear Rsadow123 - Thank you so much for taking the time out of your travel schedule to write.

We are all very proud of Clyde and all of the extra efforts that he takes upon himself to provide our customers. He is a shining example of guest service, and a wonderful service model for others to follow. He compliments what is already a great hotel team, and exemplifies what we are always trying to surpass in our service standards.

Thank you and I will make sure we recognize Clyde for his service to you!

Have a wonderful day and we look forward to seeing you again in the very near future.

Sincerely,

Mitchell Hirschman
Dual General Manager
Residence Inn and Courtyard by Marriott Las Vegas Henderson
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118 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Longview, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

we chose this location because it was 3 minutes from my brothers wedding venue. it was clean and the staff was great. they are in the process of renovating part of the property but we were only there late at night to sleep so it didn't bother us any. it is close to lots of shopping and just about 3 minutes to the ethel m chocolate factory.

Room Tip: suites are really nice and roomy
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell H, General Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review, 3 days ago
Hello Fred S - Thank you for taking the time out of your busy day to write

We all appreciate the wonderful comments as everyone works very hard to surpass our guest satisfaction goals.

I hope that when you return you will be among the first of our customers to experience our newly renovated rooms. We are all very excited to have started this project, and wait until you see the final product!!I It will be beautiful, and you will just love the new stainless steel kitchen appliances

Thank you and we all hope to see you again soon,

Best regards,

Mitchell Hirschman
Dual General Manager
Residence Inn and Courtyard Las Vegas Henderson
mitchell.hirschman@marriott.com
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Tampa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We selected the Residence Inn and Courtyard Hotel in Green Valley for a conference last month. The staff were very accomodating and easy to work with during the planning phases. Once we arrived, we were treated like royalty. Management and hotel personnel were super friendly and they laid on a spread of food for the group that was simply spectacular - table settings, white glove, chef on site, etc.
The hotel offers shuttle to and from the airport and to the strip. It is located in a quiet area but very convenience for all of the Las Vegas attractions.
The property was going through upgrades while we were there but inconveniences were minimal. We are looking forward to staying there again next year because once upgrades are completed, the place will be even more attractive.

Room Tip: Rooms were all good.
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell H, General Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review, 3 days ago
Hello Christopher C - Thank you for taking the time to write. I cannot tell you how much we appreciate your comments.

I am very glad to read that you enjoyed our staff and the services, and like in any hotel, no matter how improved your product is, you still must have a friendly and helpful team. We do take great pride in our service, as even with a fully renovated hotel, you still have to have great people to lead the way and take care of our customers.

I hope that you will be returning soon as I would like for you to experience the "New Residence Inn or Courtyard Las Vegas Henderson” look and feel during your next visit to our fabulous city.
We should be finishing up our renovations to all of our sleeping rooms by the end of July.

Best regards,

Mitchell Hirschman
Dual General Manager
Residence Inn and Courtyard Las Vegas Henderson
mitchell.hirschman@marriott.com
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Sauble Beach, Canada
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I spent three months at this hotel, we were greeted by Dawn and couldn't have asked for better service, she was great, we found all front desk personal to be very helpful, on all shifts. My husband and I were use to a bigger bed , I have to say between Sophia and Rodger they took care of our needs immediately, we went for groceries and by the time we returned the problem was solved. We booked a one bedroom suite and found it to be very clean and smelling very fresh, the house keepers went out of their way to accommodate us, and done a great job . My husband and I travel a fair bit, and I have to tell you this hotel has has the BEST breakfast, and three very nice hard working ladies taking care of everyone's needs, they really do a great job!!, also offering three FREE dinners three nights a week. This Hotel has a great location, close to shopping, nearby restaurant , and close to the famous Vegas strip. We have stayed in several different locations when wintering in Vegas. We loved the home feeling and safety of this place . We will definitely return and highly recommend it. Thank-you to all the assume staff at the Residence Inn.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell H, General Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review, 3 weeks ago
Hello Kay W - Thank you for the great feedback and for staying with us. I cannot tell you how much we all look forward to your next visit and I will share your comments with the staff. We always listen to our customer’s feedback, and if you enjoyed your stay this year.... wait until you experience our newly renovated rooms and public space during your next visit. Once you add in our great staff and service to our fabulous newly remodeled rooms and upgraded kitchen products, we will hands down be one of the “hospitality jewels” in the Henderson and Las Vegas areas.

Thank you again for your comments and we look forward to seeing you and your family soon,

Mitchell Hirschman
Dual General Manager

Marriott Courtyard and Residence Inn
Las Vegas Henderson/Green Valley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware, United States
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

With 3 kids I love the Residence Inn brand and look for them when we travel. I booked this for a 1 night stay as we would then be heading towards AZ. We came in late at night and the front desk staff was friendly. The outside of the building was well kept and looked great.

The problem was our 2 bedroom suite. As soon as we opened the door it had a horrible smell. It smelled musty and old like on one had been in there for years. The towels and sheets had the same smell. We had 2 bathrooms and the one had a stale urine smell. Besides the smells the place looked very clean. It did not look dirty - just smelled bad. We opened all the windows and that seemed to help. The showers were also very hard to turn on. At first we thought they didn't work, but we really had to mess with them.

These resorts offer a free breakfast buffet. This was wonderful with great food and very nice service.

We then went to the outdoor pool. This opened at 8 am and we went in about 8:15. The pool was quite dirty and filled with debris. It was extremely windy out, but I have never stayed somewhere where the staff didn't clean the pool before it opened. While my family was in the hot tub I went to the front desk and asked if it could be skimmed or vacuumed. They said they would send someone out, but we were there for 1.5 hours and they hadn't.

The hotel was going thru a renovation so maybe the whole place was consumed by that. I would hope they would be cleaning and updating the room and that would help too.

I would still give this hotel another chance (hoping the renovations helped) because it is still a Residence Inn and the staff was great.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed four nights in mid-March and loved this Residence Inn. Having stayed before at other Marriott locations in Vegas, this was the best by far. An easy 3 mile drive east from the airport, this Residence is perfect for those who want to kick back and relax without all the bling and traffic of downtown Vegas. Shuttle bus service to the strip is free and easy. The staff was exceptional, very helpful and caring, and the perks never stopped surprising. Several evenings, guests were treated to free dinners with an entrée, salad, dessert, wine, and beer. And not to be out done, the complimentary breakfast buffet every morning was near perfect with very good scrambled eggs, more hot entrees, juice, java and more. Looking forward to going back next year.

Stayed March 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Jordan, Utah
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 22, 2015

We stayed here on the way through Henderson a couple of times. It was great. The staff was lovely, the room was perfect and spacious. The breakfast provided filled up our kids and the ladies working the breakfast were extremely attentive and absolutely delightful. They anticipated every need before we were aware we needed it. We have had a great experience at every Residence Inn we've stayed at and this one is no different.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Las Vegas Henderson/Green Valley

Address: 2190 Olympic Avenue, Henderson, NV 89014
Location: United States > Nevada > Henderson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Henderson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Las Vegas Henderson/Green Valley 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Residence Inn Las Vegas Henderson/Green Valley Hotel Henderson
Residence Inn Henderson
Henderson Residence Inn
Residence Inn Green Valley

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