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“Hotel is run down, and casino is worse” 1 of 5 stars
Review of Railroad Pass Hotel & Casino

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Railroad Pass Hotel & Casino
3.0 of 5 Hotel   |   2800 South Boulder Highway, Henderson, NV 89002   |  
Hotel amenities
Ranked #22 of 27 hotels in Henderson
boulder city
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Hotel is run down, and casino is worse”
1 of 5 stars Reviewed July 9, 2012

We are locals who stop and play at the casino 2-3 times a month. My husband and I have been there in the day, night, and wee hours of the morning. We have been going to Railroad Pass for several years. In the time that we have played in the casino, we have dropped hundreds of $$, if not a thousand or two. Recently; however, we have reduced our playing budget. We usually play penny poker at a few cents a hand. Our usual method of play is to visit the bar upon arrival, get a couple $1 beers, and then sit for half an hour to 2 hours playing pennies. We were there on Friday 7/6 and unceremoniously kicked out by the "food and beverage manager". She told us that security had noticed our low rate of play, and since we had finished our first bought beer, we had ordered a couple gratis drinks and tipped the waitress accordingly (we are not cheap tippers). About five minutes after we ordered our drinks is when the manager approached us and said the security was "concerned" that we were not playing enough $$ to benefit from their free drink service. That we should either bet more, or not partake in ordering drinks. We were stunned, we have been coming here for years and have never been treated this way. My husband walked up to the player's club and told the customer service workers who were standing there, what had just happened to us. They had a look of fake concern, and then claimed they had no idea who would have told us to bet more. My husband pointed out the "manager" twice, and they looked around and said they still didn't know. Finally, one of the "customer service" people went to talk to the "manager" as we walked out the door.
For anybody who wants to go to a friendly casino and play a little and refresh a little, this is NOT the casino for you. Especially locals. We will never go here again.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Marketing at Railroad Pass Hotel & Casino, responded to this review, July 12, 2012
I am sorry to hear about your experience. Our policy is to provide free beverages to guests who are playing our slot machines. Like any other business, we expect that players will continue to play at a level that at least covers the cost of additional drinks. Our beverage staff is instructed to be aware of play levels when serving guests and to notify a manager if they feel play levels are not covering the costs of those drinks. Additionally, whenever a staff member is approached by a customer who feels they are not receiving the level of service they deserve, they are instructed to contact a manager (this is usually our pit boss) who is instructed with our basic motto of ‘do the right thing’. It sounds as if we may have dropped the ball with you in that regard. For that I apologize and would like to speak with you in greater detail. Please call me at 702-294-5000, ext 131.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Utah
Top Contributor
97 reviews 97 reviews
26 hotel reviews
Reviews in 48 cities Reviews in 48 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 29, 2012

Barebones pleasant room. Dated, but no particular problems with anything. The price is right and the rooms are clean and quiet on the back (north) side of the hotel. Third floor is non-smoking and a welcome relief after walking through the casino.

We avoided the buffet due to comments here, the steakhouse wasn't open, so we ate dinner and breakfast in the coffee shop. Very prompt and pleasant service, but the food is mediocre. Not bad, really, just not quite good. We had to request replacement chicken for the dried-up stuff first served with the Asian salad, and the baked potato served with the small prime rib (quite good) was so long on the warming tray that it was brown on the inside. Breakfast was OK, but no inexpensive casino specials were available.

The hotel/casino is quite isolated from both Henderson and Boulder, so unless one wants to relinquish a shaded parking spot and go elsewhere, one is trapped at the hotel for meals. By no means terrible, but just not really good. We would willingly stay here again if the need should arise. Perhaps the best thing to say about the hotel is that it isn't in Las Vegas.

Room Tip: Third floor for non-smokers, north side for quiet.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hurricane, Utah
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 27, 2012

On an "overnighter" to see Lake Mead and ride the area, our group stayed at the Railroad Pass Hotel & Casino. We were able to park the bikes where they didn't eat up a lot of car parking and were easy to see from the rooms. The rooms are huge, and well appointed. My only comment to the staff was the lack of a pad and pen to use while in the room. The a/c unit is noisy, but once you drift off, you don't hear it. The shower head is short and you have to duck to get your head wet. Everything is clean and tidy and a great room for the price. We ate at the cafe - and they were able to accommodate the group with no problem. Breakfast 24/7 is a plus for me; and strawberry shortcake for a buck made dessert choices harder. I will go back.

Room Tip: The higher you can get a room, the better the view. I'm told the valley side is the better view...
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 3, 2012

Affordable dog friendly hotel/casino........I paid $58 a night including a $10 extra pet fee (and a $50 refundable pet deposit). The room was spacious- no microwave or fridge- but they do have a great cafe open 24 hours, a buffet, and a more expensive fancy restaurant, as well as the casino. Really pretty views of the mountains from our room.....my dogs enjoyed the view too! The Railroad Pass is close to the Hoover Dam and Boulder City- 2 local great places that are not to be missed! Have fun!

Room Tip: ask for a room with a view of the mountains (back of the building- away from the street)
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  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
58 reviews 58 reviews
46 hotel reviews
Reviews in 55 cities Reviews in 55 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 30, 2011

We'd been driving for some considerable time and were very much in need of a place to lay our heads for the night. This place was just right there waiting for us at the side of the main road. It was obviously a casino with folks there to enjoy themselves, but the sleeping accommodation could not be faulted. We had a very spacious, clean room and were not at all disturbed by any noise. Staff were very friendly and helpful. The price was extremely reasonable at $39. We'd use it again, but, as tourists, might prefer to get closer to Las Vegas itself.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Havasu City, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2011

They have a specially priced prime rib dinner that is large and delicious, but the buffet tends to be dried out.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, Arizona
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2011

Thanksgiving has come and gone again..as did I. Had a great Turkey Day at my sisters house...and had the usual Great Accommodations at "The Pass". As always...the staff were friendly and ever-ready to make my stay a pleasant one. The restaurant was great and the food fantastic...as always. This time ..one thing was different...the casino machines were nice to me! I brought my brother with me this year...and he really enjoyed himself as well.

Room Tip: rooms on the north side are quieter than on the highway side.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Railroad Pass Hotel & Casino

Address: 2800 South Boulder Highway, Henderson, NV 89002
Location: United States > Nevada > Henderson
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Henderson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Railroad Pass Hotel & Casino 3*
Official Description (provided by the hotel):
The Railroad Pass boasts the longest running gaming license in Nevada – Now in our 81st year. We focus on the important stuff – providing a friendly staff and great values. You’ll find good food at great prices; clean rooms at affordable rates; and exciting gaming action. Whether you’re into the classic spinning reels or the newest movie-themed video slots, you’re sure to find a machine to your liking. Blackjack, Craps, and Roulette are all available for your enjoyment. Nestled in the hills of Henderson on the way to historic Boulder City, the Railroad Pass is just a few minutes from Hoover Dam, the Las Vegas Strip, several world-class golf courses, sky diving, zip lines, kayaking, hiking trials, and just about any adventure you can enjoy. We feature three restaurants in which to relax and enjoy a meal. Our Iron Rail Café offers American favorites 24 hours a day. The Box Car Buffet is perfect for those who have a wide range of tastes, offering over 40 freshly prepared items every day. For those with gourmet tastes, enjoy the finest steaks and biggest desserts The Steak House at the Pass. With only 120 guest rooms, we’re tiny by Vegas standards, but are huge on value. ... more   less 
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Also Known As:
Railroad Pass Henderson
Railroad Pass Hotel Henderson

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