It was a Thu night & we were looking for a hotel with a non smoking, quiet room with a comfortable bed as the next day we were flying out of Las Vegas to LAX, with a 5 hr wait plus a 14 hour flight back to Australia so we had hours of travelling ahead with not much sleep due, which I told the owner this & he said 'yes, yes, we have non smoking room with comfortable bed etc' so I paid for a room but when we opened the door it smelt of toxic smoke and my husband said 'we're not staying in this room' (it was also next to the ice machine) and put the luggage back in the car. I touched the bed lightly just to see what it was like and it felt like a slab of concrete and the carpet & furniture looked grotty so I went back down the office where he grumpily tried to give us another room which I had a look at & exactly same thing even same concrete bed so I asked for a refund as the rooms were not as he told me they were.
His wife started screaming at me in some language & waving her arms at me to go away so I refused to budge & rang the bell until he came back where he took my card & then handed me a sheet of computer paper which had minused the room off it saying he had given me a refund!
We've been home 3 weeks now & have checked my card statement & there is no refund on the room & they haven't answered my emails about it so now it's war starting with this review! I'm not going to let them get away with keeping my money for a room I just looked inside & did not stay in!
We travelled right across the USA from West to East for 6 weeks staying in 40 different Motels and not once did we ever have a room that we rejected & went elsewhere - some were better than others for the same money but nothing was as bad as this! We ended up going a few kms up the road & got a Suite hotel room with buffett breakfast for just 5c more plus the beds were luxurious which completely made for a restful night so we were very glad we stood up & not put up with the rubbish room offered here. Americas Best Value Inn should remove this hotel from their chain!
Signing off - one angry Aussie lady who will ensure she gets her money back - I have only just begun! Avoid this motel!
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- Also Known As:
- Lake Mead Hotel