Arrived about 5ish after a long day driving. When we arrived the two ladies on the reception were occupied between themselves. When they attended to me they could not find my booking. It turned out that it was in the fax machine(the computers where not working). I had booked online in the car on the way & unfortunately I booked for the 16 June instead of the 15 June. I apologised profusely for my error & asked if they had a room available anyway. I was informed that I would have to call head office to fix it. I was told the phone number just like that, not even written down for me. I requested most politely if I could borrow their phone I was looked at for a time until one of the ladies woke up & dialled for me & passed me the phone. I eventually got a room, but the whole experience was most uncomfortable, unfriendly & unwelcoming. I had also just decided to join the rewards system as I had already stayed 3 nights in other best westerns (we are driving from Seattle to LA in 5 weeks). Luckily the receptionist in the morning was friendly w a smile on her face.
- Also Known As:
- Holiday Inn Henderson
- Henderson Holiday Inn
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN PLUS Henderson Hotel!The BEST WESTERN PLUS Henderson Hotel in Las Vegas is very centrally located to most of the outdoor activities, shopping, attractions and evening entertainments whether you’re a leisure traveler or on the go business traveler. Only ten miles from the McCarran Las Vegas airport in the City of Henderson, offers all the necessary amenities.The hotel, built two years ago, offers 115 well-appointed rooms and suites featuring free direct connect high-speed and/or Wi-Fi Internet access, cable television with over 50 channels, a microwave, refrigerator in all rooms and many other amenities. A complimentary hot breakfast and in addition Best Western Rewards members receive a copy of USA Today newspaper daily. After a long a day guest can relax at our full bar in the evening. Guests can also take advantage of the outdoor heated pool and fitness center.For leisure traveler, this is your destination for rest and relaxation. Access to 12 golf courses, five shopping centers, many attractions, site seeing and outdoor activities for the entire family, all within 15 miles radius from the hotel, and of course many more beyond the 15 mile radius. Call and tell us about how you would like to spend your vacation and one of our experienced staff would be happy to provide more information on points of interest.For the business traveler, we offer the same tools, available to you in your own office: Free wired/wireless Internet access, private voice mail, work desk with ergonomically designed desk chair, fax and copying capability, two-line speaker phone and access to the business center. ... more less
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