The hotel is very nice, clean and in a nice location out of Vegas, about 12 miles from the strip.
We booked the hotel from its web site, including breakfast. Upon our check in I inquired about breakfast so the customer service representative inform me and I quote " because you had used a AAA discount for the rate the hotel would not honor the breakfast deal". I had a discount from AAA of $35 dolares for two nights, the confirmation never stated that using a discount you would lose the breakfast. The hotel promise ",in writing in every room " if you are not completely satisfied with ourr service you do not have to pay it". I was very dissatisfied with the way the girls that worked on Saturday afternoon 2/15 treated us. Another family traveling with us did not use the discount and got their full package.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Las Vegas/Henderson is conveniently located off US-95/93 at Exit 64 and I-215. Just minutes away from the Las Vegas Strip, 10 miles from McCarran International Airport (LAS) and a short drive to Lake Mead National Recreation Area. Offering complimentary airport and area shuttle service. Enjoy on site dining, a fully stocked lounge and delicious room service. Host a meeting with over 2,025 s.f. of meeting space available. ... more less
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- Also Known As:
- Hilton Garden Inn Las Vegas/Henderson Hotel Henderson
- Hilton Garden Inn Henderson
- Hilton Henderson
- Henderson Hilton Garden Inn