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Hilton Garden Inn Las Vegas/Henderson: Traveler Reviews

3.0 of 5
1340 W Warm Springs Rd, Henderson, NV 89014
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Hilton Garden Inn Las Vegas/Henderson
Ranked #2 of 27 hotels in Henderson
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254 reviews from our community

    Trip type
Traveler rating
    187
    47
    9
    6
    5
Date Rating
Lehi, Utah
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
6 helpful votes 6 helpful votes
“Good Hotel but service was not a Hilton style”
4 of 5 stars Reviewed February 20, 2013

The hotel is very nice, clean and in a nice location out of Vegas, about 12 miles from the strip.
We booked the hotel from its web site, including breakfast. Upon our check in I inquired about breakfast so the customer service representative inform me and I quote " because you had used a AAA discount for the rate the hotel would not honor the breakfast deal". I had a discount from AAA of $35 dolares for two nights, the confirmation never stated that using a discount you would lose the breakfast. The hotel promise ",in writing in every room " if you are not completely satisfied with ourr service you do not have to pay it". I was very dissatisfied with the way the girls that worked on Saturday afternoon 2/15 treated us. Another family traveling with us did not use the discount and got their full package.

Room Tip: Most rooms are similar, if you do not smoke ask for a non smoking room! Just a reminder do not use...
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ricardo35 about Hilton Garden Inn Las Vegas/Henderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review
February 24, 2013
Ricardo

Thank you for taking a moment to share your experience. We sincerely appreciate
you taking the time and effort to give us your input.

I would like to sincerely apologize for any misunderstanding regarding how your
reservation was booked and for our Front desk Agents not giving you the customer
service all of our other satisfied customers have received. I will be sure to share
your comment with our General Manager and Front Office Manager to assure that
this issue is addressed. Our guest feedback is extremely important to us as
it assists us in making changes to better serve our guest.

If there is anything else I can further assists you with, please do not hesitate to
contact me directly at 702-322-9000. We truly value your continued brand loyalty
and surely hope to see you again soon.

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
“Hilton Garden Inn - Henderson, Nevada”
5 of 5 stars Reviewed February 19, 2013

I stay here on business every other month. This month, I also used the hotel's meeting facilities for a media training session. The service was great. The room was set up to my specifications, and the food was good and delivered on time. I'll continue to stay here whenever I'm in Henderson.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask PJF725 about Hilton Garden Inn Las Vegas/Henderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review
February 24, 2013
PJF725

Thank you for choosing our property for your meeting. We were happy to hear it was
a success! We appreciate the opportunity to serve your group and we truly value
your business. See you again soon …. Safe travels!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Nice Escape from Las Vegas”
4 of 5 stars Reviewed February 13, 2013

Great WiFi. Nice breakfast. Efficient check-in process and staff. Easy parking. Quiet rooms. What more is needed in a business hotel? I like Hilton Garden Inns in general and this one is typical -- not luxurious but very functional, clean, and suitable for sleeping which is the key purpose of most hotels.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask T H about Hilton Garden Inn Las Vegas/Henderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review
February 14, 2013
TH

Thank you for your review. Here at our hotel we are very happy to hear that you had
an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will be sure
to share your comment with all of our staff members. We hope to see you return
soon….safe travels!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Good solid hotel as most Hilton Garden Inn's are.”
4 of 5 stars Reviewed February 11, 2013

This hotel has comfortable beds, free wi-fi, and I like the I-pad app to control your in room TV even if it does cost a buck or two. You are a ways off the strip but for those who are sick of the strip and want to stay away from it this hotel works great

Room Tip: Get the TV I-pad app for a dollar or two. It gives you a full T.V. guide and allows you to change c...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CanuckalHEad about Hilton Garden Inn Las Vegas/Henderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review
February 14, 2013
CanuckaIHEad

I am very happy to read the comments about your recent stay and glad that you found
the location and amenities of our hotel to your satisfaction. Hope to see you return
soon….safe travels!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain View, California, United States
1 review
3 helpful votes 3 helpful votes
“Great place to stay”
5 of 5 stars Reviewed February 1, 2013

I always stay at Hilton Garden Inn whenever I travel. My girlfriend and I were returning from a week in Utah, and arrived very late at night in Las Vegas. We were greeted with friendly service, and quickly checked into our room. In the morning breakfast was delicious. I always enjoy the breakfast at HGI, and the morning we stayed here the fruit was extremely fresh, and the wait staff was very friendly. I highly recommend staying here if you wish to stay away from the Las Vegas strip.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Jason E about Hilton Garden Inn Las Vegas/Henderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review
February 11, 2013
Jason E.

Thank you for choosing to stay here with us at The Hilton Garden Inn. I am glad
to hear that you enjoyed your stay and upon arrival you were greeted with friendly
service. Our Director of Food & Beverage was very happy to see that the breakfast
in our on-site restaurant was to your satisfaction. We both will be sure to share your
comment with all of our staff members. Thank you for giving us the opportunity
to impress you and we hope to see you return soon.

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Garden Inn Las Vegas/Henderson

Also Known As:
Hilton Garden Inn Las Vegas/Henderson Hotel
Hilton Garden Inn Las Vegas/Henderson Hotel Henderson
Hilton Garden Inn Henderson
Hilton Henderson
Henderson Hilton
Henderson Hilton Garden Inn
Address: 1340 W Warm Springs Rd, Henderson, NV 89014
Phone Number:
Region: United States > Nevada > Henderson
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Henderson
#2 Family Hotels in Henderson
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Las Vegas/Henderson is conveniently located off US-95/93 at Exit 64 and I-215. Just minutes away from the Las Vegas Strip, 10 miles from McCarran International Airport (LAS) and a short drive to Lake Mead National Recreation Area. Offering complimentary airport and area shuttle service. Enjoy on site dining, a fully stocked lounge and delicious room service. Host a meeting with over 2,025 s.f. of meeting space available. ... more   less 
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