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“Great caring folks!” 5 of 5 stars
Review of Hilton Garden Inn Las Vegas/Henderson

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Hilton Garden Inn Las Vegas/Henderson
3.0 of 5 Hotel   |   1340 W Warm Springs Rd, Henderson, NV 89014   |  
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Ranked #2 of 27 Hotels in Henderson
Middle Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great caring folks!”
5 of 5 stars Reviewed November 17, 2012

We were looking for a nice hotel in Vegas without a casino, something in the Hilton Family. This hotel is great. Minor problem with the first room, they didn't hesitate tomake things right! Great customer service is hard to find-until you spend a night here! Thanks HGI!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 19, 2012
TheScreenName

Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed
your stay and that our staff members were helpful! I will be sure to share your
comment with them. I hope you will return should your travels bring you
back this way!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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    92
    19
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    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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  • Any
English first
Murfreesboro, Tennessee
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

Had a slight problem with our room when we checked in and the Sales Mgr, Jenny was very concerned and wanted our stay to be right. I was on my way out to pick my husband up from work for his birthday dinner and she told me to check with the front desk when we came back.

Well we did and not only did she nice us to a mini suite, but there was a birthday card and big personalized cookie for Gary when we walked in the room. WOW!!

thank you Jenny for fixing the problem and making our stay so much more enjoyable!!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 19, 2012
QueenJolene_37

Thank you for your review. Here at The Hilton Garden Inn we are very happy to
hear that you had an enjoyable stay with us. We are all about satisfaction
guaranteed and I will let Jenny our Sales Manager know that she helped make your
stay great! Hope to see you return again soon…safe travels.

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012

Our visit to the Hilton Garden Inn in Henderson was excellent, from the room itself to the wonderful staff. We particularly want to compliment Tim, the young man who drove us from the airport to the hotel and then very kindly took us to our drop-off point the next day. He was so helpful, personable, friendly, yet professional in every way. Exellent experience!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 19, 2012
Diane C.

Thank you for your review. I am pleased to hear you enjoyed your stay. I will let Tim and the rest of the staff members know that they contributed to your enjoyment! It’s difficult
to find amazing team members but we are pretty proud of our selection here at
The Hilton Garden Inn. We hope to see you again soon!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2012

As a business traveler the difference between a pleasant experience and a tedious stay is the staff. At this Hilton property, the front desk and restaurant/bar staff made me feel like a friend as well as a guest. The bar staff kept my favorite beer in stock..The kitchen worked with my meat-free diet. All and all, it was a great experience. Be sure to try pancakes, they are pretty darn good!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 19, 2012
Julie H.

Thank you for your review. I am pleased to hear you enjoyed your stay and I will let
all of our staff members know that they helped you have a great stay with us. All
of us hear at the Hilton Garden Inn are passionate about hospitality and we hope to
see you again soon!!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 6, 2012 via mobile

Arrived to find out I was "Guest of the Day". I am a Hilton Diamond member and have never had that honor at any Hilton family hotel. They treated my kids like royalty and the room was clean and in excellent shape. Property is located behind a Station Casino so you can walk to the casino and enjoy a movie, bowling, restaurants or gambling. It is only a 5 minute walk. The breakfast in the morning was made to order and tasted great. Great hotel, great service and always a great experience.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 13, 2012
Robert W.

Your comment about your stay at our hotel made us smile! We are so glad you enjoyed
being our guest of the day. We know it’s the little things that make our guests stay more
memorable. We hope to see you and your family again soon!


Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DENVER
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2012

Hotel is clean and quiet. The staff is outstanding and very helpful. Tim Lindley, helped us get into the right room for us and the entire staff went above and beyond to make sure our stay was top of the line. I travel for business 20-25 weeks out of the year. This Hotel and staff was impressive.
Mike Eschmann

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 13, 2012
Mike E.

I just wanted to thank you for your recent stay here at our hotel. I’m glad to hear that you
enjoyed your stay and that our entire staff went above and beyond to make sure your stay was top of the line! I will be sure to share your comment with all of them. I hope you will return soon should your travels bring you back this way!

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Was a really good hotel. If you are interviewing at Touro they have a shuttle service for you that can take you to and from the campus and even to the airport if you like. Overall a great experience, thanks!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nvensor, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, November 13, 2012
JJc

Thank you for staying at our hotel. I’m happy to hear that you enjoyed your stay and our shuttle service was very accommodating. Hope to see you return soon… safe travels.

Nastassia Vensor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Vegas/Henderson

Address: 1340 W Warm Springs Rd, Henderson, NV 89014
Phone Number:
Location: United States > Nevada > Henderson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Henderson
#1 Business Hotel in Henderson
#6 Romantic Hotel in Henderson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Las Vegas/Henderson 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Hilton Garden Inn Las Vegas/Henderson is conveniently located off US-95/93 at Exit 64 and I-215. Just minutes away from the Las Vegas Strip, 10 miles from McCarran International Airport (LAS) and a short drive to Lake Mead National Recreation Area. Offering complimentary airport and area shuttle service. Enjoy on site dining, a fully stocked lounge and delicious room service. Host a meeting with over 2,025 s.f. of meeting space available. ... more   less 
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Also Known As:
Hilton Garden Inn Las Vegas/Henderson Hotel Henderson
Hilton Garden Inn Henderson
Hilton Henderson
Henderson Hilton Garden Inn

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