Stayed at this location for one night in conjunction with a symposium. The hotel is beautiful enough, grounds well kept etc.. Rooms are very nice (if you can get in). Retail village has potential but lots of vacancies.
But what good is it all if the shower is cold. Bathtub hot, sink hot, but shower alternated between cold and lukewarm. One call suggested turning on sink taps to get hot water flowing (seems like they were aware of an issue). Made shower lukewarm ..... temporarily. Called in the problem, went out for evening, still cold shower the next morning.
Put food in refrigerator and turned it on, Next morning, all bad, fridge didn't actually work, and yes it was plugged in.
Wife has a keycard that fails to work, and she is locked out of the room (with her ID and wallet inside). Hotel would not re-issue key without ID (understandable), but would they offer a solution (like accompany her to room to produce ID) no, she is left to scour the resort to find me.
Very long walk from self park to room. No late check out given, but over 10 minute lineup at checkout counter.
Had stayed the previous 3 nights at Wyndham Grand Desert (timeshare), their service was far superior to Ravella, just not on a lake.
Thus concludes my first truly negative report here on Tripadvisor.
- Official Description (provided by the hotel):
- A Mediterranean-inspired oasis in the Southwestern desert, Lake Las Vegas infuses a dramatic setting with unimaginable luxury. Ideal for professional retreats, family vacations, and romantic getaways, this spectacular resort entices travelers from across the globe with world-class golf, soothing spa treatments, and unforgettable cuisine. Located in the heart of beautiful MonteLago Village, dining and activities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Odigeo, Agoda and Jetsetter so you can book your Hilton Lake Las Vegas Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ravella At Lake Las Vegas Hotel Henderson
- Ritz Carlton Henderson
- Ritz Henderson
- Henderson Ritz-Carlton