I had a one night stay at the Ravella in LLV. The outside of the property dows not seem to be that well maintained - especially the connection between the self park garage and the hotel and the attached Casino seems to be run down. I checked in rather late and the biggest delay I had was getting the front desk staff to talk about their overtime and pay me some attention. It took roughly 15 minutes and considering I was the only person checking in - very excessive. I asked for a high room away from the elevator and got a room at the basement (or at least below the lobby) and next to the elevator. Considering the late hour I took the key and headed off. When I got to my room some workers were coming out of it (I thought it was strange) with some equipment. They greeted me and went off. As I walked into the room I noticed the rug was wet and the room was sweltering hot (about 80 according to the thermostat). I put on the AC and settled in. The decor is unmistakeably Ritz Carlton and seems they kept the Ritz bedding which is quite comfortable. The room had a weird odor and took 2 hours to cool down, so I really didn't get a decent night's sleep. The room showed signs of neglect in maintenance with a dripping faucet, and chips and dings everywhere.
When I thankfully was checking out the next morning, checkout took 30 minutes - because of the line. There was a single person at the front desk who also served as technical support for the business center.
All in all - bad experience from all perspectives. Deteriorating interiors, poor/inattentive service.
I will not be back here again.
- Official Description (provided by the hotel):
- A Mediterranean-inspired oasis in the Southwestern desert, Lake Las Vegas infuses a dramatic setting with unimaginable luxury. Ideal for professional retreats, family vacations, and romantic getaways, this spectacular resort entices travelers from across the globe with world-class golf, soothing spa treatments, and unforgettable cuisine. Located in the heart of beautiful MonteLago Village, dining and activities. ... more less
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- Also Known As:
- Ravella At Lake Las Vegas Hotel Henderson
- Ritz Carlton Henderson
- Ritz Henderson
- Henderson Ritz-Carlton