Just checked into this hotel. I am staring at the concrete 4 story parking garage and i am checking out tomorrow. one hour ago, i strolled up to the reception desk. Here with my wife sponsoring a conference that decided to have it at the hotel. Since we were a marketing sponsor, we ended up bringing over 200 room nights to this hotel over the next 3 days. When i checked in, i received arguablly the worst room in the hotel. I spoke to Natha Alo the night manager and explained my company was on every sign around the hote for the big conference this weekend and that we were responsible for bringing over 200 rooms and i did not want to stay in a room starring at the concrete jungle.
this was suppose to be vegas, not a motel in Compton. Well he shrugged his shoulders and said i should go look at the room. i told him i stay in hotels more than 100 nghts a year and i knew a ground floor on the parking lot side would be bad. He said go look.
I looked and i phoned him back 5 minutes later and told him the room was brutal and that i needed to change or i was checking out. I brought my wife for the weekend and i was not staying at the motel 6. He said he would change me the next day for $20. I told him i already spent that in the mini bar but if he wanted $20 more dollars no problem but my experience was brutal.
I would never stay here...i would never tell anyone to every stay here. And i would tell everyone i know to run away from here.
It is in the middle of no where, the room is horrible, the manager is brutal, and they have never heard of customer service. If i want that i will stay at my mother in laws <g>
They must have a lot of job openings in vegas to have management as brutal as this.
From a Hilton Diamond member and Starwood Gold, Go far far away from this hotel. Don't wreck your vacation.
- Official Description (provided by the hotel):
- Green Valley Ranch Resort is unquestionably one of the finest Las Vegas casino resort hotels, equally exquisite both inside and out. Attending to guests with impeccable service, wealth of outstanding amenities, and expansive pools and gardens, Green Valley Ranch has become renowned as one of the top luxury resort hotels in Henderson, Las Vegas ... in the USA. Green Valley Ranch Resort has all that you require from Exquisite Accommodations, the ultimate in relaxation and rejuvenation at The Spa, Award-Winning Dining, Non-Stop Gaming Action, Entertainment for Everyone, Meeting & Events, to our The Backyard with incredible scenery, sand-bottom pool and laid-back vibe, not to mention a great selection of drinks. ... more less
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- Also Known As:
- Green Valley Ranch Hotel Henderson
- Green Valley Resort
- Green Valley Hotel