Heading out to the IBS show in Vegas we were anticipating a nice week at the Westin Lake Las Vegas Resort and Spa. We decided to stay outside the lights and bustle of Vegas and the Westin was only 30 minutes away.
Arriving around 5:30 at the McCarran airport we were told by the hotel that they did not offer shuttle service directly to their resort. They told us we would either have to take a cab, $60+, or taxi to their Westin location on Flamingo, $20, and then catch the shuttle from there to the resort which we chose to do.
The shuttle van arrived and the driver asked our names to confirm on his reservation list. This came as a surprise to us since the hotel told me nothing about making reservations to use the shuttle. The driver was kind enough and we were lucky enough that there was just enough room I'm the van for us as we packed everyone's luggage to the roof to accommodate us.
Arriving at the resort's front desk we were told that they were sorry, but they had overbooked for the night and they were going to have to put us up at the nearby Hilton at their expense and comped breakfast for us the next day for the inconvenience. They said just call us when you're ready to return the next day and they would send someone to pick us up. After a full day of travel this was the last thing I wanted to hear but we had no choice. The Hilton was very nice.
The next morning we carried our bags back down to the lobby and called the Westin for a ride. They said they would send someone over right away. 45 minutes later nothing. I called again and they said that they were extremely busy and to see if the Hilton could have one of their cars bring us. They said that they were also very busy and wouldn't be able to shuttle US over for a while. Finally the Westin's car showed up.
We checked in to the Westin and headed up to our room. It was smaller than the Hilton's room, as was the bed, bathroom, closets, etc. There were 8 hangers in the closet, one bottle of water sitting on the counter, one bath robe hanging behind the bathroom door, an iron but no ironing board. Ahhh there are two of us? I found a hotel staff outside our door and asked if he could bring us a few more hangers, water, another robe and the ironing board which he did.
Each day housekeeping would leave us one bottle of water and we would have to either buy another for $3 at the coffee shop or hunt down housekeeping and ask for one.
The breakfast buffet at Rick's, one of their "restaurants, was good at $20/person.
After a long day walking the IBS show at the Las Vegas Convention Center we looked forward to using the outside hot tub to relax our weary legs but, as you might guess, the jets were not working and cold water would surprise you as you tried to relax in the tepid tub. They were nice enough to remove one of the $25/day "resort fee" that is a mandatory charge for the resort's amenities.
Overall it wasn't terrible but we were unimpressed.
- Official Description (provided by the hotel):
- Named one of the "world's best hotels" by Travel + Leisure, The Westin Lake Las Vegas Resort & Spa offers visitors a 3,600 acre resort with spa, golf course, and fine dining. ... more less
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- Also Known As:
- Loews Lake Las Vegas Hotel Henderson
- Loews Hotel Henderson
- Loews Resort Henderson
- Loews Henderson
- Henderson Loews