I am reposting this here (shortened and made more concise) because it was interestingly filtered from Yelp, then readded after I complained, and is now filtered out of the review ratings.I am aware that some sites provide a means to have bad reviews removed, but I am not saying that occurred. My point is merely to give my opinion and I think if you look at my other reviews I am very fair. 5 star properties get 5 star ratings. My purpose is to give you my opinion relative to how one perceives a particular hotel's stature. For example, Westin isn't a luxury brand but includes some properties that are pretty close to that. So my review takes into account how this property is perceived as part of a 4-star brand, IMO. I give a rating within the limitation of what I think the general perception of a given brand is. So here is my evaluation and the reasons I gave this a 1. I am sorry I had to repeat this on Trip Advisor, but it's unfair that my review isn't included somewhere. I do not expect management to respond, as they already did to the last one before it was mysteriously filtered out.
I am an SPG Platinum..
I live in Vegas and booked this hotel just to complete my SPG Plat. I have stayed all over the World, so I know what 5 star hotels at reasonable prices (try Le Palais in Prague or the King George in Athens, or a Ritz Carlton or Park Hyatt) are supposed to be like.
This is not a 5 star, 4 star , or , unfortunately for a variety of reasons even a 3 star hotel.
Let's cover the issues: I brought my pet and was presented with a 4 page contract to sign in addition to a pet fee that should have been communicated by SPG when I booked this.
Thankfully, i was assigned to a "pet friendly" room (I assume ones that already have issues) with a number of carpet stains, consequently my dog laying on the bed provided an upgrade to the room's appearance.
The resort fee, i was told, would be waived and it was.
IMO this place isn't what one expects of a resort. At no time did I feel I was in a resort environment, rather just a hotel in the middle of .....nowhere. Lake Las Vegas is a failed development that went bankrupt, and 2 of the 3 golf courses were abandoned.
I cannot recommend anyone paying the rate charged here given the terrible location. There is no dearth of much better, cheaper properties
The toilet in the room ran continuously, and I had to perform surgery on the plunger mechanism to make it stop.
Taking one look at the shower, I decided they intentionally painted some of the grout dark brown .
If you asked my dog, she enjoyed seeing ducks for the first time and was mesmerized by them. I was mesmerized by the pile of dirt on the sidewalk on the side of the hotel, as well as the dog poop on the overrun golf course adjacent to the hotel. The hotel could be faulted for the piles of dirt and should make an effort to remove the poop on the property adjoin theirs just to improve the appearance. The golf course has become an eyesore.
Nobody was particularly surly, and i didn't see any gang members with weaponry staring each other down as one reviewer on another site indicated, but I felt my best course of action was simply to get in my car and drive the 20 minutes to my house and comment on my experience. . I can't blame it ALL on hotel management, so I'll place some of the blame on Starwood and some on me for wasting money here just to get Plat status .
I have no idea how any reviewer could give this hotel a 4 or 5 star rating unless they are used to staying at "America's Best Value Inn"
The ONLY good thing I have to say is I got some Starpoints, the most valuable mileage currency around.
Thank goodness it's only $155 wasted.
And if you are thinking why this grades out at a 1, I am holding back some thoughts I just don't have time on which to elaborate. Take it from a guy who is an SPG Platinum Member, Hyatt Diamond, and IHG Royal Ambassador. I know what a 1 is for a 4 star property.
- Also Known As:
- Loews Lake Las Vegas Hotel Henderson
- Loews Lake Las Vegas Hotel
- Loews Hotel Henderson
- Loews Resort Henderson
- Loews Henderson
- Henderson Loews
- Official Description (provided by the hotel):
- Named one of the "world's best hotels" by Travel + Leisure, The Westin Lake Las Vegas Resort & Spa offers visitors a 3,600 acre resort with spa, golf course, and fine dining. ... more less
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