We stayed at this hotel for five nights in Feb 2013, and it was generally fine in all the fundamentals. I hadn't realised how far the hotel was from decent (outside) restaurants or the strip, but that's on me and not them.
Westin apparently bought this property last year (2012) and are slowly working improving it according to the guy at the front desk. I found the staff unrelentingly positive and pretty good, though the concierge seemed a little flustered when we asked for a day-long drive-around itinerary. A surfeit of nice, and the staff were mostly competent.
The one thing that really kind of annoyed me was that a separate 'resort fee' was charged, of $22 per night. As I paid for this trip with points, I was really unpleasantly surprised to be handed a cash bill at the end. Included in this fee are what I think of as the basics when you book into a 'resort and spa', such as use of the pool and fitness room. This also annoyed me to no end at the time.
I made a serious suggestion to the front desk and don't know if it resonated. It was this: their fitness room is left over from the old hotel. You're in this beautiful location with gorgeous winter weather, miles and miles of trails and options like outdoor swimming, and then you go for a workout and the room they have with the gym is somewhat cramped has no windows. It's literally a basement room and just...crappy for what they're charging and trying to project. I would love to go for a kind of fitness vacation in this area, and that would fit their motif with the spas and relaxation thing. If you're looking for that however, this is not the place - yet.
The thing that I appreciated deeply about the hotel was that they had a self-serve laundry. That's a rare, prize feature for a four / five star hotel for some reason, and very useful when you have a pile of sweaty clothes and no expense account.
Something else I appreciated was that I could buy a quality salad and a coffee at the downstairs mini-cafe, which was a pretty good deal and convenient in the morning.
Our room was quiet although we were right next to the ice machines.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing such a detailed review of your experience. Your perspective is greatly appreciated and we can assure you that your feedback regarding our Westin WORKOUT Gym is being taken into consideration for the future. We are truly grateful that you took the time to reach out and share this suggestion with our front desk staff. We would love the opportunity to welcome you again and hope you’ll take a moment to visit our website to learn about our new fit-cation package. We apologize for any inconveniences that you experienced with our resort fee charge and hope to welcome you back to The Westin Lake Las Vegas Resort & Spa in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.