We often stay at this hotel and generally are happy with it as we are with most Choice hotels. However this time was a disappointment, hence they're being punished with a poor score. We were checked into room 208. Lovely room, well appointed and comfortable that is until the wall starting vibrating like a bass speaker - perhaps it was a testing ground for an infrasonic weapon.
Complained about the noise and they said "oh that rooms next door to the air conditioning unit it'll be that you can hear." If they know there's a problem with the room why don't they either do something about it or at least not subject there customers to it. A cynical person might think they dumped us in there as we'd paid for the room with our Choice Hotels points. To be fair they moved us no problem.
Breakfast was an interesting event with luke warm water to make tea with. When we asked for boiling water the surly assistant went and tested the water with her fingers as if she thought we were making it up - customers lie. Then went away to refill with hot water, never to be seen again until we went to reception to get them to chase it up. She obviously wasn't too pleased with this judging by more surly looks.
Despite the problems I'd probably give them another chance next time we're in Vegas and would continue to use Choice Hotels.
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- Also Known As:
- Comfort Inn And Suites Henderson
- Comfort Inn & Suites Henderson Hotel Henderson
- Comfort Inn Henderson