Hello,
I don't know if my review/complaint here will do any good, I have never complained online about a business before... And I travel a lot. But in this case I need to say something.
At the advice of a co worker who stayed at Wally's Hotsprings resort in Genoa , NV about 3 years ago....I stayed there on June 19th. Checked in at 3pm .
We rented a one bed Suite made with over the phone reservations. Cost us $200 nonrefundable.
I requested a non Smoking room as I have slight allergies but can not stand the smell of cigerettes. ( I am not a Nazi about it, but hey, if I am paying $200 per night at a health resort, I should get get what I want.! )
The guy who took my reservation over the phone said that while It ( non smoking room ) couldn't be guaranteed at reservation time, once we got at the resort, the desk person will certainly give us our request.
Our first impression upon arrival was good. From a distance the buildings looks neat and orderly.
However ,
Once I checked in, the person at the desk snapped at me when I mentioned the no smoking room.
She said... you get what you were assigned by the reservations... All rooms are smoking rooms ...she said!
Disappointed... but tired from a 3 hour drive, I took what I could get.
Went to the room assigned, one the first floor in the Bodie Building. The room was a stinky mess. It smelled like orange baby aspirin and cigarette smoke. There was an ashtray on the table.
Wow I said... all this for $200 per night...
Then I met my friend who had been assigned a room above me. He was s happy about his room... he said there is no smoking with signs through out his floor.
I went down stairs and mentioned to the person at the desk... By now she was really mad at me.
She eventually assigned me another room upstairs 2117. I went up... it was pretty beat up... but at least it was non smoking and it didn't stink.
While it was well stocked with dishes etc...Sadly many of the cabinets didn't even have doors on them.
The worst part about this room was ... the shower didn't have any hot water.... now ...there was plenty comming from faucets in the bath tub... but we could never take a hot shower.
The maint. person did come in and fumble with the hot water heater.... but it never did anything. The water was always cold in the shower.... the 3 of us took cold showers.
The molding around the bath tub was warped unfinished 2x4's . The paint was even pealing off that. Very Ghetto look about it.
As for the Hotsprings them selves... I have never been to a hotspring before.
Asked several employees, couldn't get anyone to even tell me where they were...at first. The map they give you is so outdated and hard to read..... I thought The swimming pool was the hotspring.
Once I met up with my friend again, he showed me where they were..... Well, what is left of them. Most are being dug up. Leaking water everywhere. Big holes in the ground with concrete strewn everywhere.
A timeshare owner who had a wedding there told me that's been that way for 6 months! Half of the hotspring tubs weren't working.
All in all, I would rate my experience a "one" on a scale of one to five. The one is because from the road, the place does look nice.
On closer inspection... Most of the buildings are in disrepair. Missing paint.... especially on the posts and trim on the buildings is common.
The reason why I am writing this to you is.... the place has potential. Hopefully the new owners will clean it up, send staff through freindliness training. I might come back in the future.
My friend kept apologizing to me.... he even offered to give me the $200 I paid for the night to me.
Anyway.... Just be aware... This is No 4 star resort.... I would say more like a 2 stars with a couple of heated mineral pools.... Its about about like a Days inn. Though some Days inn's have freindly staff and less repairs need to be done.
