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“Gem not to be missed!!” 4 of 5 stars
Review of BEST WESTERN Fernley Inn

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BEST WESTERN Fernley Inn
2.0 of 5 Hotel   |   1405 East Newlands Drive, Fernley, NV 89408   |  
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Ranked #2 of 4 Hotels in Fernley
St. George, Utah, Usa
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Gem not to be missed!!”
4 of 5 stars Reviewed August 22, 2014

The Best Western in Fernley, Nevada is just a short 30 minute drive east of Reno and well worth the extra time. Located just off the freeway, it is across the street from Wal-Mart and fast food facilities. The hotel is quiet and well maintained although it does show signs of aging. The rooms are clean and well maintained with comfortable beds, good Wi-Fi and plenty of TV channels for entertainment. The best surprise of all was the wonderful hot, full breakfast which provided many choices. All in all, we're happy we found this little gem and don't ever plan to stay in Reno again, opting to drive the extra distance to Fernley. Don't miss this Best Western which is definitely a bargain in all aspects!

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 25, 2014
Dear Jerry S.:

Thank you for choosing the Best Western Fernley Inn. We appreciate your business. We are glad to hear that you were happy with your stay.

We hope to see you again in the near future. Thank you for your business.

Sincerely,

Lisa Ketner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
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    23
    10
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
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English first
Ketchum
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 18, 2014

We've stayed at this hotel before when we still had our dog and thought it was clean and well located, so we stayed here again. The room was clean and somewhat quiet but the shower was impossible for me to turn on. I am not weak or old, but had to ask my husband to turn on the water. They have upgraded but the shower was hard to turn on, hard to adjust the shower head, and the shower was pointed at the wall and we could not adjust it to spray on our bodies, it sprayed the top of my head and the shower wall. My husband showered first, about his normal 10 minute shower, and then I got in and after about 5 minutes ran out of hot water. This was at 5:00 in the morning and the hotel was not full, so I don't understand how that happened. We left before breakfast. I don't think we'll be back.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 21, 2014
Dear Ketchum:

I would like to thank you for staying with the Best Western Fernley Inn. We appreciate your business.

I would like to apologize for the problems you had with the shower. I hope that you reported it to the staff so that we can get the problem fixed. I tried to locate what room you where in but I don't show any thing under Ketchum.

Sincerely,

Lisa Ketner
General Manager
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Menlo Park, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 11, 2014

We always stop here for the night before heading towards Boise. We like the room(s), which are roomy, and we love the breakfast - gets us going in the AM. Close to a Starbucks, gas stations and other amenities. It is right off Interstate 80 so that is nice to...

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 12, 2014
Dear Robin P.:

Thank you for staying with the Best Western Fernley Inn. We appreciate your continued patronage.

Please let us know if there is any thing that we can do for you. We look forward to seeeing you the next time you pass through on your way to Boise.

Sincerely,

Lisa Ketner
General Manager
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South Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 9, 2014

Convenient location on trip in Nevada. Quiet room. Felt safe. No big problems aside from a sink that wouldn't drain very well. Internet worked great. Simple in and out for check in and out. Would stay again. Had workers who were staying there, but atmosphere and environment was nice.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 11, 2014
Dear Karna T:

Thank you for your recent comments about the Best Western Fernley Inn. We appreciate your business.

I apologize about your sink running slow. I will have the maintenance staff check that out as soon as possible and thank you for letting us know.

We hope to see you on your next visit through the Fernley area.

Sincerely,

Lisa Ketner
General Manager
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Cedarville, CA, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 8, 2014

The head housekeeper is making the rules. The Manager is MIA. My family was thrown out by the head housekeeper because I was 30 minutes late from a meeting in Reno. These meetings are how I make my business work, which is how I pay for Motels. I am a Platinum member, supposed to be entitled to late checkouts. Moreover, other rooms were later and HHK told them that was fine (while my family was standing in the parking lot). The maid was working elsewhere the whole 30 minutes, anyway. Where was the Manager?

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 13, 2014
Dear William P:

First of all thank you for staying with the Best Western Fernley Inn. As we discussed, on the telephone, when you called down to the front desk before you went to Reno. You asked for a late check out and we told you that we could not accommodate the late check out. You chose to ignore the fact that we could not do the late check out due to the housekeepers having a small amount of rooms to do. Your family was also told that they could come to the lobby or breakfast room and wait for you. Your wife stated that the kids wanted to play outside.

Also, I was not MIA. I was in my office and all you had to do was ask for me. Again, I am apologizing that you felt the Head Housekeeper was rude. She was just doing her job.

Sincerely,

Lisa Ketner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder City, Nv
Top Contributor
128 reviews 128 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
275 helpful votes 275 helpful votes
4 of 5 stars Reviewed July 31, 2014

The crew and I were headed up to Alturas and had to stay in Fernley up and back so we stayed at the Best Western Fernley inn. This is not our first time here as it is our only choice in town we always stay here. The rooms are clean and comfortable the staff is really great. The breakfast is so so as are most motel breakfasts. Has a nice indoor pool that was pretty crowded with young kids both times so I skipped it as it was quite loud in there. The internet is probably the only problem I had as it dropped out several times each time I used it and was quite slow. Would I stay here again? You bet ya in fact I would stay here on my own dime if I had to stay in the area.
Not many places to eat in walking distance but it is only a couple of blocks from I-80 and across the street from a super Wal-Mart.

Room Tip: Stay on the east side rooms in summer as the west side is really hot in the afternoon
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 4, 2014
Dear BCRON:

Thank you for choosing the Best Western Fernley Inn. We appreciate your business and we thank you for staying with us when you are in the Fernley area. We are in the process of upgrading the internet at the current time. This should not be an issue the next time you stay with us.

Thank you again and we look forward to seeing you in the future.

Sincerely,


Lisa Ketner
General Manager
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Colorado
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 30, 2014

Don't arrive tired and cranky and expect the night gal to put you in a quite room and get your BW rewards right. If you don't have an official print out she won't honor it. Then she will put loud little brats over your head when you want to sleep in.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review, August 4, 2014
Dear Geol_Cruiser:

First of all thank you for staying with the Best Western Fernley Inn. When you are using travel cards we must have the appropriate documentation in order to process them. We have to input the numbers in order to get reimbursed from Best Western.

I am sure night clerk did not put people with children above you on purpose. The majority of our rooms with two queen beds are on the top floor. We would have been happy to put you on the top floor so you wouldn't have had any one above you. Sorry for the inconvience.

Sincerely:

Lisa Ketner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Fernley Inn

Address: 1405 East Newlands Drive, Fernley, NV 89408
Phone Number:
Location: United States > Nevada > Fernley
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Fernley
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Fernley Inn 2*
Number of rooms: 66
Official Description (provided by the hotel):
We are conveniently located off interstate 80 on exit 48. We are directly across the street from the Walmart. Our convenient location has several restaurants and a casino within walking distance. Our friendly staff look forward to hosting you and your family while you are in the Fernley area. We have 66 clean and comfortable rooms. We also have a great swimming pool (seasonal May through September). Bring the kids and let them enjoy themselves. We also are a pet friendly hotel with specific pet friendly rooms. We also offer a wonderful breakfast to get you started in the morning. It offers eggs, sausage or bacon, make your own waffles, biscuits and gravy plus many other items. We look forward to seeing you soon!! ... more   less 
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Also Known As:
Best Western Fernley Hotel Fernley
Fernley Best Western

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