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“Great hotel/room; poor location - trains” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   800 Mesa Drive, Fernley, NV 89408   |  
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Ranked #1 of 4 Hotels in Fernley
Virginia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Great hotel/room; poor location - trains”
3 of 5 stars Reviewed April 11, 2014

I was pleasantly surprised at how nice this Comfort Suites was. The front desk folks were more than helpful; the room was immaculate and comfortable. The WiFi was blazing fast. BUT -- if you're a light sleeper, as I am, you will be bothered by the numerous trains that come by.

The rumble/vibration of a passing train is loud enough to be felt/heard while in the shower. I had a hard time trying to fall asleep. Between 8:30 PM and midnight there were 5 or 6 trains that came through. I finally took a sleeping pill, turned the aircon on high/continuous, and put in earplugs. The trains were running again by my wake up of 6:00 AM.

The front desk will try and put you in a room more away from the tracks, but here's the thing: the hotel is perpendicular to the tracks. There is no good room - all the rooms are on the track side. The laws of physics WILL be obeyed: all rooms hear the trains.

One more thought: with all the desert property in Fernley, who thought it would be a good idea to not only buy land right by the train tracks, but also to orient the rooms east/west? You get either the morning sun or the afternoon killer sun. Pick yer poison....

If you're a heavy sleeper, then stay here. It's an excellent hotel. If you're a light sleeper, then drive on because you will be kept awake.

My reason for staying in a hotel isn't to admire the furnishings, it's to sleep. Because of that I averaged out the rating to a 3-star. If the room/staff hadn't been so great, it would have been a 1-star.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_nv074, Manager at Comfort Suites, responded to this review, May 6, 2014
Thank you for taking the time to complete an online review regarding your recent stay at Comfort Suites.
We appreciate your honesty and the kind words about our staff. It is our goal to deliver a clean comfortable room with a caring and helpful staff.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Fernley.

Kind Regards,
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101 reviews from our community

Traveler rating
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    30
    8
    1
    2
See reviews for
22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Salt Lake City, Utah
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2014

We called for availability @ 2:30am. Last minute we needed to pull over and get some rest. Staff very accommodating. Really wish we could've slept there longer. Seriously the bed was so comfortable. Nice soft clean sheets, tons of pillows, clean fresh smelling room, good fan and temp. Great clean bathroom. Appreciated the flex curtain rod, makes a nicer hotel tub/shower combo. The only thing I found disappointing were the bath towels. Kinda scratchy but almost not worth mentioning, other than to balance this review. Possibly the noise from the freeway would bother some people, but it is a nice, newer, middle of nowhere right off the road for fast highway access hotel. That's almost a given. The breakfast was just right and great service too! Very good hostess, kept everything warm and filled along with a kind greeting and offer to help. Even passed the cleaning staff in the hallway, very warm friendly as well. Surprising oasis of comfort in the desert! Would definitely recommend this as well as stop in again ourselves. A little pricey considering rooms in Reno for a third of the cost. But as with most things in life, you usually get what you pay for.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Terin L, Front Office Manager at Comfort Suites, responded to this review, March 27, 2014
Thank you for your kind words regarding your recent stay! We are grateful that you enjoyed our comfortable bedding, abundant breakfast and kind staff! We appreciate your business and are glad that we could be accomodating to your needs while traveling through.
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Billings, Montana
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 22, 2014

I didn't know what to expect when arriving at Fernley's Comfort Suites, especially considering its location. However, this is a great place to stay. The hosts were very friendly and helpful. The rooms, breakfast area, etc were super clean and modern. The wi-fi was easy to connect to, reliable, and surprisingly fast. I will definitely be staying here next time I am in Fernley.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terin L, Front Office Manager at Comfort Suites, responded to this review, March 24, 2014
Thank you for choosing our property when traveling through Fernley. We are glad you enjoyed our amenities, friendly staff and cleanliness. We look forward to seeing you in the future!
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Miami, Manitoba
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 12, 2014

This must be a fairly new hotel at this city. We were going to stay at Reno but that place was too big and we just didn't want to tackle the hassel of finding a place. So we carried on! and found this gem in Nevada about 30 miles east of Reno. Its a bit of a trick to get at it...it is behind a truckers gas station but we got there and the suite the hotel clerk gave us was great. We would definitley stay again if ever we were to travel that way again. This was not a pre-booked room, we just chanced a place to stay and we were thoroughly satisfied with its cleanliness, big king bed, quiet except for the 5 am train!! lol! Liked it!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_nv074, Manager at Comfort Suites, responded to this review, March 17, 2014
Dear Valued Customer,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.
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Crestview, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2014

Stayed at Comfort Suites last month and was quite impressed. The suite was very large and well presented. Great soft cozy bedding. This was a nice interlude stay to our long trip and would highly recommend. We will definitely stay again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terin L, Front Office Manager at Comfort Suites, responded to this review, March 14, 2014
Thank you for staying with us on your recent trip! We are glad you enjoyed our spacious suites and comfortable beds. Thank you for taking the time to review our hotel and we look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buellton, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 16, 2014

I was hesitant to stay in Fernley for business travel. However, I was pleasantly surprised by this hotel. The rooms have all of the essentials for business travel - clean, comfortable, mini fridge, microwave and wifi. Only one complaint - which is generally quite common - the heater/air conditioner in my first room blew bad smelling air. It would be nice if they changed the filters more regularly. I ended up talking to the front desk and they were more than accommodating. Overall, a pleasant experience and I will be staying here again.

Room Tip: South side, second floor is quieter.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terin L, Manager at Comfort Suites, responded to this review, February 24, 2014
We would like to thank you for taking the time to complete a review of our hotel. We apologize for any inconvenience it caused for you to switch rooms. We are glad we were able to provide all the essentials for your business travel. Thank you so much for your business and we look forward to seeing you in the future.
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Cypress, Texas
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 10, 2014

The Comfort Suites in Fernley is, I think, the newest built hotel in town. It is super clean and off the highway just enough to be pretty quiet. I got the jacuzi tub room which was worth the small upgrade.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terin L, Front Office Manager at Comfort Suites, responded to this review, February 12, 2014
Thank you for taking the time to review our hotel! We are glad you appreciated the clean rooms and quiet atmosphere. We would love to be able to provide you with the same great service if in the area in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 800 Mesa Drive, Fernley, NV 89408
Phone Number:
Location: United States > Nevada > Fernley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Fernley
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 84
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