Beware if you have asthma or are sensitive to pet dander. They allow pets in EVERY room. At check-in the lady was not friendly or helpful. We told her our son has asthma and asked if there was a room that didn't have pets. She said pets were allowed throughout the hotel, but she could put us in a room that was deep cleaned recently. Since it was a king bed and there were two adults and two children she offered us a cot for one child. We agreed this was fine, but what we didn't know was they charge for a cot! At checkout we paid almost $24.00 more than the price we were quoted. Not only that, the room that was recently "deep cleaned" was still dirty with pet hair and lacking normal maintenance. The lack of customer service and up-charging on basic service has made me very unsatisfied and will never stay at this hotel again!