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“Best view and finest staff on the lake.” 4 of 5 stars
Review of Cal-Neva Resort Spa and Casino

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Cal-Neva Resort Spa and Casino
2.5 of 5 Resort   |   2 Stateline Road, (Currently closed for renovations), Crystal Bay, NV 89402   |  
Hotel amenities
Ranked #2 of 2 Hotels in Crystal Bay
Camarillo, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best view and finest staff on the lake.”
4 of 5 stars Reviewed September 15, 2013

When coming from the north, south or east make sure you take US 80 to Truckee, CA. It's the quickest route.
The grounds are a little rough. But, they are about to undergo a complete restoration, inside and out. The room was very comfortable with a fantastic view of the lake and the sunset. The restaurant was first rate and the entire staff was welcoming and the couldn't do enough.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
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    5
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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Merced, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 3, 2013

I recently stayed one night at the Cal-Neva after finding the hotel on the internet. If you look at the photos of the "resort and spa", you'll think it's a beautiful hotel and a bargain. Not sure what room they took a photo of to put on their website, but it most DEFINITELY was not the room I stayed in. I'll start with the appearance of the parking lot - make sure you have a car that can handle huge holes as the parking lot leaves a lot to be desired. The paint on the outside is peeling. Weeds growing in the rain gutters. Needless to say, the outside did not make me want to enter but I did anyhow. The hotel does have some slot machines, etc. and must have allowed smoking at some point recently because it smelled of smoke immediately upon entry. Staff at the front desk were friendly and fast. My room was on the 4th floor and smelled of cigarettes as well. The room was dingy and ugly. Wallpaper peeling off the walls. Furniture that must have been there for decades. I did not use the shower as I preferred to drive straight home to shower in my own shower so I can't speak of the water pressure or the effectiveness of the shower in general. The walls are thin. Expect to be able to hear people walking down the hallways - and to hear those who are above you on the next floor. I arrived around 3pm on a Saturday. The restaurant was closed as was the gift shop (which looked horrible anyhow) so my options for something to tide me over until dinner (since I had not eaten since 8am)? Vending machines in the arcade where the kids were playing. The bed was relatively comfortable as were the pillows on the bed. Bedspread was one of those gross, multi-color, poly bedspreads you've seen on every horror news show which made me immediately strip it off. If you have nowhere else to stay, this isn't horrible. (I stayed at the hotel across the road 2 years ago and it did make this place look like a resort so I HAVE stayed at worse.) Just do not expect that it is a "resort and spa" nor that the photos on their website are an accurate representation of the hotel.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 29, 2013

Boarders Nevada and California. Older for sure. But as long as my room is clean w clean beds and a hot shower (bathroom stocked) I can handle older. Great view of the lake. Room spacious. My kids liked the short walk down to the lake. Walked down to a small hidden gem of a beach...love this beach. Beautiful ball room w original wood from Frank Sinatra era. Many famous stars stayed here like Fred Astaire, Marilyn Monroe, Judy Garland. This hotel would be exceptional if someone took the time to invest and give it some TLC. I would love to see this hotel restored to its original time period.

Stayed August 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed August 17, 2013

The owners should be ashamed for letting this Lake Tahoe landmark get run down and beat up!
The General Manager indicated that major renovations and upgrade start next month, should last about a yr. There is such a great history linked to this resort. I was amazed as I walked around the hotel to see torn and stained carpeting, wasted lobby space, broken ice machines, pin ball and video games in the lobby, worn furniture. The outside grounds unkept, guest cottages run down and in need of fresh paint. The swimming pool empty, dirty. The room was ok, bed was comfortable, room decor was average, furniture worn, pretty clean. Restaurant nothing to look at, food was nothing special. You need to go to Incline Village just down the road for nice bars & restaurants. All in all, it was still magical to feel Frank and the Rat Pack's fading aura. I'll visit again once the resort has it's grand reopening.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 17, 2013

This place is literally falling apart. Nothing has been repaired or updated in decades. We stayed in a chalet, and it was such a horrible, dirty, run down experience. Save yourself the disappointment and aggravation. Pass on the CalNeva.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 7, 2013

Hotel is ok. Clean rooms, older building/furnishings, plenty of history (the tunnel tour was interesting).
Wife and kids were able to walk to the beach and spend the day while I was away on business.
We were told that the hotel recently changed hands, so hopefully some repairs/maintenance and updating are coming in the future?

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 1, 2013

I want to start by saying that it takes a lot for me to take the time to fill out a review such as this and feel that something needs to be done to resolve this situation. I did fill out the automatic customer response sheet that came via email.

My husband and I rarely take a vacation without our children. I took quite some time to research a place to stay. I knew that what we could afford would probably be in the 3-4 star range. Upon arriving the Cal-Neva resort, I was seriously disappointed and do not feel this is a resort that should be on your list of potential vacation options.

There were two main things that I was looking for on this vacation: one I wanted good bedding and two I wanted a swimming pool. When we checked in we were told the pool was closed and had been for a year. I was told by the person checking me in, that Expedia hadn't updated their pictures and that management had been asking them to do so as this happens all of the time. They offered a beach umbrella and chair for the closest beach. This beach was extremely small and it was extremely difficult to find a place amongst the people to be able to set up a chair.
The bedding in the pictures was absolutely not what was in the room. The room had molding missing from about 1/2 of the room. The wallpaper was peeling up from several points. I had paid more for a premier room, with a king bed and a lake view. You could not look right out the window and see the view. You had to stand on the far right side and look out. The actual view was of an empty pool and an incomplete roofing project. The carpet in the hall way was filthy and needed replacing quite some time ago. The elevator had putty on the walls and was definitely run down. There were the same finger prints on the sliding glass doors the entire trip at the end of the hall way. When you get off of the elevator on level 4, the first thing you see is an arm chair with the stuffing coming out because it is so worn down.

The spa had flowery coaches from probably the early 80s. To say this place is run down, is an understatement. There are dormers in the entrance that have been boarded up. The grounds appear pretty much empty and the other people staying there were a series of fast pitch softball teams. So the noise levels in the rooms were very loud both through the walls and up and down the hallways at all hours. Lake Tahoe is such a gem. We just did our best to make it a memorable trip and avoided where we were staying except to sleep.

I did make a deal about the swimming pool being in the pictures on Expedia and checked upon returning home and they have been removed. However, when I talked to the front desk about the concern his only response (which I felt had become pretty automatic) was if I wanted to find somewhere else to stay, he would let Expedia know. I did go up to the room and tried to see about other options, however, we could not find other options at that part of the lake at that late moment. We ever drove around and looked for other places but vacancy was full. Even the condos in the area had been filled a long time before.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cal-Neva Resort Spa and Casino

Address: 2 Stateline Road, (Currently closed for renovations), Crystal Bay, NV 89402
Location: United States > Nevada > Lake Tahoe (Nevada) > Crystal Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Crystal Bay
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cal-Neva Resort Spa and Casino 2.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Cal-Neva Hotel Crystal Bay
Cal Neva Lodge
Cal-Neva Resort Spa And Casino Crystal Bay, Lake Tahoe (Nevada)

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