I want to start by saying that it takes a lot for me to take the time to fill out a review such as this and feel that something needs to be done to resolve this situation. I did fill out the automatic customer response sheet that came via email.
My husband and I rarely take a vacation without our children. I took quite some time to research a place to stay. I knew that what we could afford would probably be in the 3-4 star range. Upon arriving the Cal-Neva resort, I was seriously disappointed and do not feel this is a resort that should be on your list of potential vacation options.
There were two main things that I was looking for on this vacation: one I wanted good bedding and two I wanted a swimming pool. When we checked in we were told the pool was closed and had been for a year. I was told by the person checking me in, that Expedia hadn't updated their pictures and that management had been asking them to do so as this happens all of the time. They offered a beach umbrella and chair for the closest beach. This beach was extremely small and it was extremely difficult to find a place amongst the people to be able to set up a chair.
The bedding in the pictures was absolutely not what was in the room. The room had molding missing from about 1/2 of the room. The wallpaper was peeling up from several points. I had paid more for a premier room, with a king bed and a lake view. You could not look right out the window and see the view. You had to stand on the far right side and look out. The actual view was of an empty pool and an incomplete roofing project. The carpet in the hall way was filthy and needed replacing quite some time ago. The elevator had putty on the walls and was definitely run down. There were the same finger prints on the sliding glass doors the entire trip at the end of the hall way. When you get off of the elevator on level 4, the first thing you see is an arm chair with the stuffing coming out because it is so worn down.
The spa had flowery coaches from probably the early 80s. To say this place is run down, is an understatement. There are dormers in the entrance that have been boarded up. The grounds appear pretty much empty and the other people staying there were a series of fast pitch softball teams. So the noise levels in the rooms were very loud both through the walls and up and down the hallways at all hours. Lake Tahoe is such a gem. We just did our best to make it a memorable trip and avoided where we were staying except to sleep.
I did make a deal about the swimming pool being in the pictures on Expedia and checked upon returning home and they have been removed. However, when I talked to the front desk about the concern his only response (which I felt had become pretty automatic) was if I wanted to find somewhere else to stay, he would let Expedia know. I did go up to the room and tried to see about other options, however, we could not find other options at that part of the lake at that late moment. We ever drove around and looked for other places but vacancy was full. Even the condos in the area had been filled a long time before.
- Reservation Options:
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- Also Known As:
- Cal-Neva Hotel Crystal Bay
- Cal Neva Lodge
- Cal-Neva Resort Spa And Casino Crystal Bay, Lake Tahoe (Nevada)