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“Sanatra was an owner - has NOT been updated since!!!!” 2 of 5 stars
Review of Cal-Neva Resort Spa and Casino

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Cal-Neva Resort Spa and Casino
3.0 of 5 Resort   |   2 Stateline Road, (Currently closed for renovations), Crystal Bay, NV 89402   |  
Hotel amenities
Scottsdale, AZ
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
“Sanatra was an owner - has NOT been updated since!!!!”
2 of 5 stars Reviewed July 12, 2013

OK this is definitely a case of the good, the bad and the ugly!

The Good - EXCELLENT view from a high floor facing the Lake Tahoe.
That's it for the good......

The Bad - To get the BEST lake view - open the window because they are sooooooo dirty.
The furniture ALL needs to be burned for firewood - just beat to heck and had seen
better days back in the 70's!
Every bit of this property has been neglected. I could go on for some time but you
get the idea.

The Ugly - There is virtually no casino. Well to be more accurate - it's ONLY a virtual casino.
It is EXTREMELY small, a few slot machines that were shut at midnight. I am NOT
making that up and the Blackjack machine and craps machine had zero people
playing either at night or the next morning.

Don't expect water in the pool BUT the shell was there, much like EVERYTHING
else at Cal-Neva Resort !

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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24 reviews from our community

Traveler rating
    0
    8
    5
    4
    7
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8
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1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 6, 2013

hotel staffs are not well trained and not friendly.
hetel bed is is in bad shape. It is somehow tilted and felt like slipping down.
breakfast buffet is really bad and difficult to chew.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rocklin
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed July 5, 2013

I don't know where to start. I booked this on a travel website for $144, only to discover the hotel's rate was $81 (nothing they could do, and the front desk agent looked astonished when I told him how much I paid). Honestly, I wouldn't pay $1 to stay again. The hotel is in desperate need of a renovation; not just because it is outdated, but, it is a serious health hazard as well (see pictures). The room has a stench that varies from urine to a musty smell. The bathroom floor and bath tub had black hairs when I first walked in. The ceiling had obvious leaks that were never repaired, and there was an odd orange stain on the wall. We were late to meet friends, so we dropped our bags and left. We woke up the next morning, bugs in the soap dish, tub, and what looks like black mold and a partial attempt to repair major water damage under the windows and the wallpaper was crinkled and bubbled. I have never seen anything like this and was astonished. I was scared about possible black mold and told the front desk upon check out. She called housekeeping regarding the bugs and her response to my comment about ripped out molding and possible black mold, was simply that they are renovating soon. Oh, and, the pool was completely drained with no advanced warning during the reservation process.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, California
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 21, 2013

The "Lady of the Lake" has slipped; but they are taking very good care of her until the upcoming 30 million renovation takes place this fall. The staff was very accommodating and polite. Our room was very clean and everything was in working order and most of all the unobstructed view of the lake from our 8th floor room looking west was unbelievable. We feel that if one can look beyond the "Lady" being tired and know she is going come roaring back will have a great time here at the Calneva.

Room Tip: Ask for a high floor(7-9) facing west.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 14, 2013

From the second I entered this disgusting establishment I was horrified. The service was horrible. The room was gross. The hallways were gross. It's not even a casino. No tables just some slots. It was 90' in the room and the air conditioning was broken. The paints peeling off the walls. I would rather sleep in my car than in this €¥%~ hole!

Room Tip: Go anywhere else!!!!
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 10, 2013

We left at 8:30 the night we checked in. There was no airconditioning but they said that it would cool off and that windows could be opened. Howver the windows in the rooms do not have screens. They were nice about refunding our credit card and letting us out of our reservations. The rooms were nice enough, and clean. The bar, lobby, and casino area (not really a casino anymore) had air conditioning and for $40 more you can move to a room where the airconditioning works. Advice; go down the road two miles and stay in Kings Beach or Tahoe Vista.

Room Tip: Go somewhere else.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove, California
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 1, 2013

Took advantage of the weekday $65 per nite package which includes a $10 breakfast voucher for each person(for each nite of stay) in the very nice dining room --- white table cloths, polite service and good food. Our room had a view from the 8th floor of the West. Rooms facing east face Crystal Bay. The ever changing colors of the lake, sky and mountains are just breathtaking. The stateline look-out is just across the street -- allow at least an hour to walk up to the top and back from the parking area at the trailhead. Great views will await you!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cal-Neva Resort Spa and Casino

Address: 2 Stateline Road, (Currently closed for renovations), Crystal Bay, NV 89402
Location: United States > Nevada > Lake Tahoe (Nevada) > Crystal Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cal-Neva Resort Spa and Casino 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Cal-Neva Hotel Crystal Bay
Cal Neva Lodge
Cal-Neva Resort Spa And Casino Crystal Bay, Lake Tahoe (Nevada)

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