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“poor quality hotel” 1 of 5 stars
Review of Cal-Neva Resort Spa and Casino

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Cal-Neva Resort Spa and Casino
3.0 of 5 Resort   |   2 Stateline Road, (Currently closed for renovations), Crystal Bay, NV 89402   |  
Hotel amenities
Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
“poor quality hotel”
1 of 5 stars Reviewed July 6, 2013

hotel staffs are not well trained and not friendly.
hetel bed is is in bad shape. It is somehow tilted and felt like slipping down.
breakfast buffet is really bad and difficult to chew.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 people have reviewed this hotel

Traveler rating
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    5
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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
rocklin
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 5, 2013

I don't know where to start. I booked this on a travel website for $144, only to discover the hotel's rate was $81 (nothing they could do, and the front desk agent looked astonished when I told him how much I paid). Honestly, I wouldn't pay $1 to stay again. The hotel is in desperate need of a renovation; not just because it is outdated, but, it is a serious health hazard as well (see pictures). The room has a stench that varies from urine to a musty smell. The bathroom floor and bath tub had black hairs when I first walked in. The ceiling had obvious leaks that were never repaired, and there was an odd orange stain on the wall. We were late to meet friends, so we dropped our bags and left. We woke up the next morning, bugs in the soap dish, tub, and what looks like black mold and a partial attempt to repair major water damage under the windows and the wallpaper was crinkled and bubbled. I have never seen anything like this and was astonished. I was scared about possible black mold and told the front desk upon check out. She called housekeeping regarding the bugs and her response to my comment about ripped out molding and possible black mold, was simply that they are renovating soon. Oh, and, the pool was completely drained with no advanced warning during the reservation process.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Crystal Bay hotels

Hayward, California
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 21, 2013

The "Lady of the Lake" has slipped; but they are taking very good care of her until the upcoming 30 million renovation takes place this fall. The staff was very accommodating and polite. Our room was very clean and everything was in working order and most of all the unobstructed view of the lake from our 8th floor room looking west was unbelievable. We feel that if one can look beyond the "Lady" being tired and know she is going come roaring back will have a great time here at the Calneva.

Room Tip: Ask for a high floor(7-9) facing west.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 14, 2013

From the second I entered this disgusting establishment I was horrified. The service was horrible. The room was gross. The hallways were gross. It's not even a casino. No tables just some slots. It was 90' in the room and the air conditioning was broken. The paints peeling off the walls. I would rather sleep in my car than in this €¥%~ hole!

Room Tip: Go anywhere else!!!!
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 10, 2013

We left at 8:30 the night we checked in. There was no airconditioning but they said that it would cool off and that windows could be opened. Howver the windows in the rooms do not have screens. They were nice about refunding our credit card and letting us out of our reservations. The rooms were nice enough, and clean. The bar, lobby, and casino area (not really a casino anymore) had air conditioning and for $40 more you can move to a room where the airconditioning works. Advice; go down the road two miles and stay in Kings Beach or Tahoe Vista.

Room Tip: Go somewhere else.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove, California
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 1, 2013

Took advantage of the weekday $65 per nite package which includes a $10 breakfast voucher for each person(for each nite of stay) in the very nice dining room --- white table cloths, polite service and good food. Our room had a view from the 8th floor of the West. Rooms facing east face Crystal Bay. The ever changing colors of the lake, sky and mountains are just breathtaking. The stateline look-out is just across the street -- allow at least an hour to walk up to the top and back from the parking area at the trailhead. Great views will await you!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 26, 2013 via mobile

Everything in this place has an inch of dust on it and the floor we stayed on (5) smelled like they just bug bombed the place. They have a great location and if they updated they place since 1955 it would be wonderful but as of now it's a dive.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cal-Neva Resort Spa and Casino

Also Known As:
Cal-Neva Hotel
Cal-Neva Hotel Crystal Bay
Cal Neva Hotel
Cal Neva Lodge
Cal-Neva Resort Spa And Casino Crystal Bay, Lake Tahoe (Nevada)
Address: 2 Stateline Road, (Currently closed for renovations), Crystal Bay, NV 89402
Location: United States > Nevada > Lake Tahoe (Nevada) > Crystal Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cal-Neva Resort Spa and Casino 3*
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