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“A little disappointed.” 2 of 5 stars
Review of New Victorian Inn & Suites York

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New Victorian Inn & Suites York
2.0 of 5 Hotel   |   3724 S Lincoln Ave, York, NE 68467   |  
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Hotel website
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Hotel amenities
Offers & Announcements
10% off room rate
Ranked #3 of 9 Hotels in York
Certificate of Excellence 2014
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“A little disappointed.”
2 of 5 stars Reviewed July 21, 2010

We stayed at the New Victorian Inn on our trip home from Estes Park. The price of the room was very good, but it came with a few disappointments. The hotel does not have an elevator, which made it a little difficult carrying luggage up the stairs. The hot tub was not in working order and it looked like it had not been in working order for a little while. The pool was was warm and wonderful, but the pool sitting area was very warm and uncomfortable - it looked like an air-conditioning unit was broken. The morning breakfast was disappointing also. Most of the food was pre-packaged. Biscuits and gravy were offered, but the biscuits did not taste fresh. The carpeting in our bedroom had some plaster on it from the wall. Some of the restaurants in York will give you a discount on food if you show them your room keys. Internet service was good. Overall, I guess you can say that we got what we paid for. Cheaper price equaled some disappointments. Unfortunately, we would probably not stay here again, even for the price.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVI_Owner, Owner at New Victorian Inn & Suites York, responded to this review, November 10, 2010
I am sorry you were disappointed in your stay with us. Our goal is to never have an unsatisfied guest experience. Personally, I question how you arrived at the rating for values you assigned to your TripAdvisor review when considering the amenities offered at the great rate that 90%+ of our guests like and appreciate. Our cleanliness is equal or better than any of our competition, we have 'drill sargeant' inspections to insure quality in all of our guest rooms. Our breakfast bar quite possibly the best breakfast most travellers will see during their trip unless they are paying for breakfast. If you need vallet assistance with luggage you must ask, we would never wish to imply any guest is incapable of carrying their own luggage. If stairs are a problem you could request a first floor room. I will definitely agree with you that you did get what you paid for, and if you check, you will see you got much more than most comparable hospitality properties that charge a lot more.
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146 reviews from our community

Traveler rating
    80
    47
    10
    6
    3
See reviews for
45
32
15
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 4, 2010

After reading many positive reviews, I found this hotel a disappointment. It's certainly reasonably priced, but the place feels more than a little rundown. The first "non-smoking" room I was given smelled horribly of smoke. (They did move me to another room.) The woman who checked me in was friendly but very disorganized and slow. It's not an awful place, but I would gladly spend a bit more for a newer, cleaner room at a more efficiently run hotel.

  • Stayed July 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVI_Owner, Owner at New Victorian Inn & Suites York, responded to this review, July 7, 2010
I am sorry we failed to meet your expectations.
Being on the interstate corridor we have many 'one time' travellers, some follow smoking policies, while others totally disrespect fellow travellers and smoking policies.
Our housekeeping department is to discover problems such as guests smoking in nonsmoking rooms, rather than having to be told by our guest.
Our General Manager was on maternity leave for several weeks, and it appears a front desk teammate and our housekeeping department teammate dropped the customer service ball.
Our goal is to provide an extremely positive, quality, experience for each guest.
We take customer reviews very seriously, and we will take every effort possible to insure the situation you describe does not happen again. Thank You.
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Boone, Iowa
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 29, 2010

The room was updated but you could tell it was still an older motel. We stayed in the suite and liked the room. Nice breakfast. Nice pool but we did not use it.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
1 review
5 of 5 stars Reviewed May 24, 2010

We highly recommend the New Victorian Inn in York, NE...everyone was very accommodating...the room was clean and we enjoyed our stay. And I can't say enough about the honesty of the personnel, as I left my little alarm clock that was a gift from my niece about 45 years ago. I received the package in the mail yesterday and am very grateful
...I will put a donation of $10.00 in the mail tomorrow. We will stay again when we return to the area next year...if all goes well...whatever, we will stay again and recommend you to our family and friends! John Heil
13661 E. Marina Drive, Apt. 411
Aurora, CO 80014
and
Trudy Schneider
13626 E. Bates Ave., Apt. 111
Aurora, CO 80014

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buckeye1974
1 review
5 of 5 stars Reviewed February 6, 2010

Arrived late on a cold feb evening. Check in went smoothly and courtiously, stay was quite and comfortable. Excellant indoor pool and free breakfast, would recommend it to any weary traveler.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate NY
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2010

Happened upon the motel when looking for a reasonable place to stay overnight on a trip west. Cookies in the lobby and tea all day/night in the breakfast room made me say 'this is a nice place!' Room was clean and plenty big for one or even two, might be a bit small for a family. Staff very nice and friendly. Guest use computer in the lobby and wifi worked for my netbook. Parking area could be a bit larger, with a full house and some larger vehicles it was a bit cramped. Breakfast was perfectly fine: fresh and a decent selection. Stayed there again on the way back east, and would definitely stay again. Like the 20% meal discount at Petro.

  • Stayed December 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 25, 2010

We arrived late in the evening - front desk was incredibly helpful and pleasant. Room was clean if a little dated, bathroom small but great water pressure. Better than we would have expected for the very economical price. Perfect for what we needed. The only complaint was the hallway did smell of cigarette smoke - our room, however, did not. We would stay again!

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Victorian Inn & Suites York

Address: 3724 S Lincoln Ave, York, NE 68467
Phone Number:
Location: United States > Nebraska > York
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:2 star — New Victorian Inn & Suites York 2*
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to the New Victorian Inn & Suites! We would like to offer you midwestern hospitality - first hand! As a business owned and operated by Nebraskans, our management and staff reflects the values of our rural heritage. We go above and beyond to ensure your stay will be pleasant, clean and comfortable. We take great pride in providing you the best value for your money! We offer a multitude of amenities such as refrigerators, microwaves and oversize flatscreen tv's in all the rooms, free wireless, free deluxe breakfast with extended hours of 5am to 11am, free coffee and cookies 24 hours a day, swimming pool, laundry facilities, fitness center and we are even pet friendly! Come stay with us! ... more   less 
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Also Known As:
New Victorian Inn York Hotel York
New Victorian Hotel York

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